Hotel berhampiran Св. Пророк Илия, Sofia

Séjour du 14 au 18 au 11 étage Chambre vieillotte , fenêtres mal isolées le Vent entrait pas de chauffage branché mais qui ne fonctionne pas Couverture en laine 3 pour avoir chaud . Bruyant du au tournoi international des courses ds le couloir à minuit aucun responsable qui intervient . Petit déjeuner correct sans plus pas de fruits . Café mauvais . Personnel peut accueillant Belle vue , proximité métro , et pas loin de l’aéroport Hôtel qui a besoin d’être rénové. Douche bizarrement construite . Lit non fait pendant le séjour Drap changé la veille du départ Quel intérêt 🤔🤔pas de tapis de sol pour la douche

Sadly I have to agree with the negative feedback left by other unsuspecting guests on the fact that the level of customer service here is shambolic; customer service should be the heart of a hotel’s ethos, clearly this establishment did not get the memo. Secondly, by no means should this be classed as a 5 star hotel. Positives: On an international short business trip, this hotel was suggested to me due to proximity for my meetings as well as being within a reasonable taxi ride to Sofia Airport. Below was my experience and suffice to stay subsequent business trips to Sofia have been booked at an alternative hotel where a free full cooked breakfast is also included in the much more reasonable price. Negatives: 1. The manner of some reception desk staff members was what can only be described as disrespectful, insolent, sarcastic and unhelpful as though the guests were an irritation -one in particular was a young woman with mousy hair with her constant eye rolling and looked as though she were an angry expelled student working there as a toilet cleaner and who had been asked to cover reception as there was no one else around -she in fact turned out to be a full time reception desk employee? The reception manager came across as equally arrogant, dismissive controlling and unhelpful and was also clearly bullying another member of the reception team a male staff member who appeared to be in fear of his boss . This 'manager' appeared to have very little respect for female guests too. Other reception staff were also noticed rudely conversing in their language in what consistently appeared to be a hostile manner- as a 5 star international hotel they should be speaking English to the American and British guests who were made to feel as though they were being talked about and were an irritation. There was a general air of aggression and unfriendliness , obviously the tone being set by the unprofessional controlling and intimidating male ‘Reception Manager’ 2. The décor and standard of the hotel was barely 3 star. Apparently this is part of the Accor chain of hotels and recently underwent a costly refurbishment to modernise it? My room was a beige and bland den of gloom; there was an unpleasant sewage type smell coming from the corridors on my floor which pervaded the whole area. The room was on one of the higher floors and all night I was disturbed by something banging near the window, possibly a flag pole or a canopy? The choice of TV channels was poor . The pool area and the seating area where you can view everything from the reception floor looked like something out of the 1980’s . Needless to say we had no desire to use these facilities. The interior was terrible and distasteful in decor and furnishings -this was a million miles away from a newly renovated 5 star hotel. 3. After a long day I ordered food to my room; it arrived looking worse than what one would expect find from a burger van from the side

Good location and lacking pedestrian walk passing

I'll start with the positive points first: - I'll start with the positive points first - The minibar and the drinks at the bar are cheap Now the negative points they are effecting mostly the rooms: - The carpet is dirty and the rooms stink. Most probably they never changed the carpet since the hotel was build - The air conditioning was installed later. The hose to dispose the water from the air conditioner goes through a hose into the bathroom and ends above the bathroom floor. this means that the bathroom is always flooded when the air conditioning is on. this is definitely not acceptable. - The room cannot be darkened because the fabric of the curtains is very very thin and translucent. As soon as the sun rises it is not possible to sleep. In my case it was around 05:30AM when the sun came up. This point bothered me the most because I didn't get enough sleep on my business trip. I have visited the hotel Hemus regularly since 2017 when I have not been able to get a room elsewhere. in 2019 they had done major renovations, but I still don't understand what exactly was improved. the points just mentioned above have not been resolved. only the tv was exchanged for a flat screen and the bracket for the old tube tv was removed. Maybe this was the reason of renovation. I hope that someone from the hotel will read this as a general overhaul is urgently needed. Especially with the carpet and the curtains. There's no point in choosing a hotel to relax after a long meeting day and can't even sleep because of the windows that can't be darkened or the smell of the carpet that has never been replaced.

Missed the connection and had to book a hotel near the airport. This Ibis is fine for the night on a stopover but not much to do around. Still ended up going to town to eat and have a look around so would have been just as easy, and a bit cheaper, if I would have picked a city hotel. The room was two single beds and nothing much else included, reasonably clean but still expensive bearing in mind it is Bulgaria. Fine for late arrival and short stay if booked early.

The staff at Grand Hotel Sofia deserves the highest praise for their helpfulness and attentiveness, going above and beyond to ensure my every need was met. Their warm and accommodating nature made me feel like a valued guest throughout my stay. The highlight of my visit was undoubtedly the spacious and beautifully decorated room. The tasteful decor, plush furnishings, and meticulously chosen artwork created an atmosphere of elegance and comfort that exceeded my expectations. Additionally, the room service at Grand Hotel Sofia was exceptional, offering a delectable menu of dishes that surpassed my expectations. Each meal was flawlessly prepared and delivered promptly, further enhancing the overall experience. Grand Hotel Sofia provided an outstanding stay with a dedicated staff, remarkable room decor, and exceptional room service. I highly recommend this hotel for an unforgettable experience in Sofia.

Located centrally in a main street of Sofia this hotel was perfectly positioned for all our needs. Lively for restaurants and bars. The hotel itself was unique in many ways, rooms being different and the amenities really good (a kettle and tissues would have been also nice). Clean and very attentive staff and any questions answered promptly and helpfully. I took a point off for the breakfast, although there were 4 options all were fixed with no inter exchange allowed and we were limited to one hot drink per person as was the juice. The quality of the breakfast was good but I think it a little mean to limit you to one drink hot and cold. Minor detail but sometimes two cups or glasses would be nice. Overall a good hotel and I would stay there again if and when in Sofia.

This hotel was practically next door to the Serdica ancient Roman complex, so as soon as we had checked in, we went out and roamed among the ruins for awhile. But it's actually a perfect location for all your exploration, walking tours, historic sites, etc. The breakfasts were served in the little restaurant on the 1st floor, and it included lots of options. The staff were helpful and friendly, including giving me directions to a laundry, holding our luggage for awhile on our leaving day, and other courtesies. We recommend this hotel, and would stay there again if we ever go to Sofia again.

L'Hotel si trova in ottima posizione, a soli 10 metri dalla fermata della Metro, consentendo agevoli spostamenti per tutta la Città. La nostra camera era spaziosa ed abbastanza pulita (abbiamo trovato una grossa ragnatela); ma soprattutto caldissima: in tutto l'albergo il riscaldamento è impostato a 26 gradi! Per fortuna i termosifoni sono regolabili, e si può risolvere il problema. La struttura non ha una propria sala colazione, e si appoggia al Cafè di fianco: considerando il prezzo richiesto per la colazione, e la misera scelta offerta ai clienti (si ha diritto ad una sola pietanza a testa, potendo spaziare tra, in tutto, 4 proposte salate e 4 dolci...) allora conviene rinunciare e decidere di iniziare la propria giornata altrove. Peccato perchè il Cafè in sè non è male.