Cari Hotel 3-Star di Marrakech

Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience. The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service. They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.

I was checked in by Ismaelle and checked out by Jamal. Both are extremely helpful and friendly, offering valuable cultural and local tips. Those really come in handy to me. I appreciate it. Navigating through the medina of Marrakesh can be really sketchy after 12PM, as the alleyways are jam-packed. I had an issue figuring out where the Riad was situated, because the map on Trip.com was wrong. Trust Google's information here folks. A mosque is just on the next street, so you will hear the chanting sounds very close. Other than that, it is free from other bike noise or people. Very quiet during the night, which I found very rare in this city. I was served with a tea and biscuits upon arrival, and the tea was amazing. So Ismaelle arranged Jamal(because I was going out and coming back in the night) to teach me how to brew the tea how local would do. Great hospitality. Jamal and Abderrahmane(who works at another venue of this riad) were so friendly and shared some really helpful tips to get around. I am not talking about some ready-to-share knowledge, but they gave some actual tailored concierge-level information. Jamal also offered to give his hand in the morning to move my luggage, as I was in a minor difficulty, and walked with me and my luggage for 40 mins before 7AM. Breakfast at the rooftop was so nice and a lot better than the other riad I went to. If you found this riad is available for your travelling time, book it. You will have no regret.

The host is incredibly friendly and helpful, making us feel very welcome throughout our stay. We also had the wonderful opportunity to try a traditional Moroccan-style breakfast prepared by the host, which was absolutely delicious and a truly memorable experience✨✨

I recently had the pleasure of staying at this wonderful hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff welcomed me with warm smiles and exceptional hospitality, making the check-in process smooth and efficient. The room was spacious, impeccably clean, and thoughtfully designed, offering a perfect blend of comfort and modern amenities. The bed was incredibly comfortable, ensuring a restful night’s sleep, while the stunning view from the window added an extra touch of relaxation.

Lovely hotel, helpful staff who speak English. Breakfast good enough. Beds comfy. Noisy street, but fine with windows shut and aircon on. Pool area in the sun between 12 and 2 (ish). Only a handful of sun loungers. Staff happy to open a bottle of wine for us to drink in our room, and they gave us 2 wine glasses. 30 minute walk to Medina. Lots of shops and restaurants close to hotel.

Riad très mignon, facile d'accès, personnel agréable et ils nous ont même donné des jus de fruit pour boire près de la piscine ! Choukrane

The location is tolerable, the service is good, only the administrator tried to impose expensive tours, it's better to book them yourself on booking and not listen to them. There were not enough hooks in the bathtub for hangers. Breakfast is delicious and wonderful

We had the pleasure of staying at Riad Jibril during our visit to Marrakech, and what a delightful experience it was! Our host, Iheb, truly deserves the title of a legend. From the moment we checked in until we checked out, he made our stay memorable. Whilr it may not be a 5-star hotel, it provided a unique and authentic Moroccan experience that exceeded our expectations. The riad itself, with its traditional architecture, was clean and inviting. The highlight was undoubtedly the serene terrace, a peaceful oasis away from the hustle and bustle of the medina. One evening, we indulged in sheesha on the terrace, a delightful experience that only cost us around 70 MAD. We also had the pleasure of dining on the terrace, where we enjoyed delicious tagines at a very reasonable price of 60 MAD each. The chef's culinary skills were truly impressive. The breakfast served each morning was traditional and homely too! What made our stay truly special was the warm and welcoming atmosphere created by Iheb and the staff. We arrived as guests but left feeling like friends. We were even befriended by the two adorable resident kittens, Sofia, the long-haired tabby, and Leena, the ginger kitten. Their presence added an extra touch of charm to our stay. The location of Riad Jibril was perfect, and the camel in front of the money exchange served as an excellent landmark. The riad was on the opposite alleyway, second door, making it easy to find. We especially enjoyed its proximity to Kasbah, near Zeitun Cafe, a favorite spot of ours to visit at night. The lantern-lit terrace at the cafe provided majestic views that made our evenings even more memorable.

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

We didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.