Hotel Mesra Haiwan Peliharaan di Marrakech

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

It is little bit far from the city center but hotel is amazing like a heaven on earth. Architecture and landscape is perfect. Spa personnel is not kind and friendly. And also there was a problem in the bathroom with water they waited for fixing and cleaning so long.

Definitely a very very old heritage hotel with a lot of history! The hotel premises are stunning. The reception and lounge staff were so nice and helpful. I do think, the hotel could do with a litte but of refurbishing especially for the rooms. But I cannot complain! Got the best deal, and had a really good time and the breakfast out in the garden under orange trees was like straight out of a movie! Loved it!!! Great location, close to many more hip and happening hotels, bars, restaurants and cafes.

安縵珍娜酒店 Amanjena Morocco 🇲🇦 比起國王的酒店，我更喜歡這一家，安縵集團一直都係國際luxury hotel 嘅指標，他並不是那種進去就金碧輝煌，用盡所有方法吸眼球的華麗，而是很有高雅氣質的…. 我很喜歡看到美麗的酒店就會收藏起來，希望有一日可以體驗下，漸漸發現收藏起來的酒店有很多都是這個集團的，今次是第一次入住他們旗下位於摩洛哥的Amanjena，Amanjena如意寧靜……店如其名，一進來就感覺到那股平靜放鬆的感覺，所有員工都超有禮貌(是每一位)，而且他們行路也悄悄的…..另客人很舒適☺️ 佔地20公頃卻只有40間房，入住期間很少看到其他住客私隱度極高 由於這次留在摩洛哥的時間不足夠，所以選擇了之前那間Royal Mansour Marrakech住2晚，這間安曼住了1晚，住過後很後悔應該掉轉，這裏住2晚才對…..🥲 . . . . . #amanjena #morocco #marrakech #moroccohotels #luxuryhotel

The hotel is beautifully decorated with traditional Moroccan furnishings and artwork, and the rooms are spacious and comfortable.The hotel's location is also great located in the medina, as it is within walking distance of many of the city's main attractions.The rooftop terrace offers a stunning view of the city and the pool is the perfect spot to relax after a long day of sightseeing.

What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant.  I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important

The hotel is in great location. Amenities are good pool is good too. But the staff are not well trained in hospitality. The aircon did not work in entire hotel. One of the days the room service did not come and I had to call them 3 time to get my room done. I even asked one day to warm my takeaway but they refused bcoz it’s hotel policy not to consume any outside food even in your rooms, how absurd!! My suggest is stay away if you can

感覺很好的賓館，房間不是很大，衞生間也略微陳舊，有的服務人員略顯不耐煩，有的又很贊。但床還是比較舒服，還有個大陽台。院子的佈景和泳池更是沒話講。是個休閑度假的好地方。價格比突尼斯四季要貴，所以性價比的話400多的價格其實還是有點貴。但對價格不敏感額的客人選這裏肯定沒錯。