Hotel berhampiran Sam The Record Man - Neon Sign, Toronto

We were happy of the place and the location. We were supposed to give 5 star. But an incident happened when we left. I requested for a cab to bring us to Billy Bishop airport and a lady assisted us well. We were informed that the cab is already outside, we placed all our stuffs in the cab and we sat inside ready to leave. But another guy also requested for a cab right after us. A very accommodating and friendly staff (Indian) helped us bring our luggages outside. (He was really kind, assisted us regardless of our nationality.) But when we were about to leave the guy (White, could be America ) who also asked for a cab webt outside assuming that our cab was his. The front desk (Chinese) asked the other staff (Indian) to ask us out of the cab, the Indian guy explained that we asked for a cab first but the Chinese guy didn't bother to listen. All he wants was for us to get out of the cab, didn't even apologize.

Beautiful new lobby, heated pool with amazing city view, gym was okay. Upgraded my room to 26th floor with lovely view of CN tower! No bottled water or coffee/tea in rooms. They sent up a kettle but no mugs or teas bags so a bit pointless. Room service didn’t have any vegetarian options. Very Comfortable bed and big TV, but only cable channels, would be nice to provide Netflix or other streaming apps.

全新的酒店，完全超出了多倫多的風格，非常chic,stylish,復古的金屬元素，混搭的很潮。配色大膽時尚。新的酒店在很多細節都很仔細，超級好評！

The location is perfect, a ten-minute walk from the Union Station and just adjacent to the ferry pier to Toronto Island. The ferry just cost 8.70 CAD for round trip for 20 mins. It is a nice place to visit, especially those who enjoy nature. We booked a room facing the lake, which is highly recommended. It is a real picture taken in the early morning from the window. The room service is nice and the buffet breakfast with lots of varieties of food. I needed to have a zoom meeting, and the internet service is stable. Though it is a paid service, it was waived as I am Bonvoy Member. Do join their membership.

Toilet not flushing properly. Corrected after I raised the problem with staff. Toilet paper roll holder loose. Corrected after I raised the problem with staff. Elevators often very slow. One time it was on service and cleaner asked us to take another elevator. This hotel is slipping due to benign neglect. I only stay there because of location.

The Tv is big and with high resolution. Bed is tidied up neatly and the room is cleaned. Feel comfortable when I walk in the room. There are lotion and facial wash in the bathroom. All the furniture seems simple but great.

We enjoyed our family long weekend, this is an ideal location, only a few minutes shuttle to the airport. We were able to grab the shuttle to the airport each day and from there take the UP Express and GO Bus to where ever we wanted to go. The hotel staff are such a pleasure to talk to, and helpful with every little detail (thanks for the pizza place recommendation- it was perfect!) It was great having breakfast included, and they have a generous selection to choose from! We were bummed the pool isn’t operational yet, but we knew that before we went, so we are looking forward to enjoying it another time. We would definitely stay here again, and would recommend it to anybody looking for a clean affordable hotel near the airport. Our room faced the airport and the kids were happier to watch that then the tv (thanks!) And worth noting that we were near the elevator, but it wasn’t a noise issue at all (as we’ve experienced elsewhere in the past) (Side note, we were pleased that the room temperature was consistent (and the cooling/heating system quiet!) Great all around experience!

This is a good experience to live here I had a late flight with 3 large luggages Called the shuttle to arrange bus to hotel which was very convenient Inside the room is decent and big enough , the price is reasonable

My sister stayed here for a night during Caribana weekend. She said it was really nice, everything was new and clean.

Stayed for one night before my flight. Good location, close to the airport and lots of restaurants within a reasonable walking distance. Rooms are well equipped, although the air conditioning was a disappointment. There is a control on the wall, which is misleading because the air conditioner is a separate unit. However, the air conditioner shuts off when the area near it reaches the temperature setting, while the room will be warmer. Setting the air conditioner at the coldest setting created a reasonable temperature but I would be concerned on a very hot day. I found the service to be generally polite, although not always helpful in accommodating requests. I asked for a quiet room with a bathtub. While I got the bathtub, the room faced the road, which was noisy at times. I had called the hotel a few days in advance so it should not have been an issue to accommodate both requests. I arranged the shuttle to the airport the day before required, but when inquiring about it, to make sure I didn't miss it, one of the front desk attendants (white woman with a Slavic name if I remember correctly) was quite rude. Apparently she doesn't understand the worry about getting to the airport on time since the shuttle only runs every 40 minutes so it would be an issue to miss it. The common facilities are good. The lobby lounge and breakfast area are nice and there is a beautiful courtyard in the centre of the hotel. The pool area was nice and there is a sauna, although note that it is on a timer so you need to get there early to let it warm up. The pool and sauna close at 10pm, which I thought was early as an 11pm closing would be helpful. The menu of the restaurant looked good, prices reasonable and a decent selection of beer for discerning drinkers. Breakfast was good but for the price, they should provide some vegetables for a salad. Overall, a reasonable stay and I would give the hotel another opportunity. I would pass on the breakfast though next time, provided there is time in the morning, as there is a Denny's nearby