Hotel Vienna dengan Spa

I recently had the pleasure of staying at this hotel, and I must say, it exceeded my expectations. The first thing that struck me was the cleanliness of the rooms. Housekeeping did an exceptional job, ensuring that everything was in order and maintaining a high standard of cleanliness throughout my stay. One standout feature of this hotel was the complimentary mini bar. It was a pleasant surprise to find that not only was it stocked with a variety of beverages and snacks, but also that I had the option to customize the items according to my personal preferences. This level of flexibility and attention to guest satisfaction was truly impressive. The service provided by the hotel staff was another highlight of my stay. They were genuinely warm, accommodating, and always ready to assist with any inquiries or requests I had. Breakfast at the hotel was a delightful experience, especially the Austrian breakfast offered. The variety of dishes, including traditional Austrian favorites, was a treat. The quality of the food was excellent, and the attentive staff ensured that everything was replenished promptly. It was a great way to start each day of my stay.

The location is not very near to the train station if you carry big luggage to walk around. It’s not inside the city as well but you can get to the city within 20 mins, so it’s acceptable. Room was spacious, bright and clean. The breakfast buffet selection is rather limited. However, they have the ala carte eggs menu free to order which saves the breakfast quality. Next, the negative points. The receptionist guy (in specs & suits) was not helpful (unfortunately, we didn’t get his name because the staff here do not wear name tags). We stayed for 3 nights and we asked the guy to help us book the rooftop bar and he failed to do so for every single night. First night he said it was fully booked and said it would be available the next day. Next day, he said the bar was fully booked again. Third day, he wasn’t around and we asked a friendly female receptionist to help check the availability and she successfully made the booking for us. We went up on our last night and the bar was pretty much empty. It was a disappointing service and experience from the reception guy considering the high level of customer service claimed by Andaz.

During our six-night stay at this hotel in July 2023, we had high expectations of a luxurious experience. However, the room quality proved to be far from what we anticipated, and it significantly impacted our vacation. Negative Aspects of the Room: The first impression of the hotel was positive, but as our stay progressed, we encountered numerous issues with the rooms: Malfunctioning reading lamp: One night, we discovered that the reading lamp was not working, and despite reporting the issue, it couldn't be fixed promptly. Non-functional phone hand-set: The phone in our room was unusable, forcing us to call reception through the base set with a speaker, which was inconvenient. Unstable and noisy beds: While the beds were comfortable, they were unfortunately unstable and produced bothersome noises with the slightest movement. Lack of curtains: Instead of curtains, the room had grey metal walls to darken the space, which gave the room a cold ambiance. Absence of carpets: The absence of carpets and the presence of only a grey or white surface added to the room's lack of warmth and comfort. Complicated room design: The design featured a moving door separating the shower from the living area, which never closed entirely, requiring constant adjustments to ensure privacy. Inconvenient towel placement: Towels were placed inside the bath, making it difficult to access them without having to climb inside or open the separation wall at a specific location. Tiny sinks: The sinks were so small that using them often resulted in water spraying back and leaving us wet. Confusing AC usage: Understanding whether the AC was on, off, or just ventilating proved to be challenging, as we had to rely solely on the sound it made. Water supply disruption: We got a notice one day prior, that a complete shutdown of water supply is planned for 3 hours from 10:30-13:30. Random light switches: The room was filled with light switches, and some of them worked unpredictably, controlling whichever light without any discernible logic. Insufficient lighting: Despite all lights being on, the room remained dark, making it uncomfortable for various activities. Despite the room issues, there were some positive aspects of our stay: Reception staff: The staff at the reception was commendable in their efforts to accommodate us. They were kind, attentive, and clearly well-trained in providing good service. They offered us several rooms, but there was nothing they could do as all rooms we saw had more or less the same problems. Breakfast: The breakfast buffet offered a wide variety of options, and most of the time, the breakfast staff provided excellent service. Location: Prime location near Donaukanal and 5 minutes walk from the Schwedenplatz metro station. It is within walking distance to Stephansplatz. The area feels safe and friendly at night. The sum it up I would not recommend a long stay at this hotel because of the rooms' low quality and the cold, dark, complicated

في بارك حياة المره الاخيره لم يعجبني بعض الامور ذكرتها للاداره التنظيف كان سيئ نوعيه الصابون والشور جل كانت سيئه ازعاج في بعض الاحيان واصوات من الغرفه العلويه الغبار موجود بستمرار في الغرفه لا اعلم لماذا

Super good location. Close to some landmarks and transport. Great breakfast. Front desk was overly enthusiastic and helpful with everything. One small issue is that in my room some of the lightbulbs (2) did not work and I would think for a five star hotel they would pay attention to these small details and uphold a higher standard. But otherwise a really great stay and will return again next time.

Excellent location if u are traveling to/from Vienna via train. Just next door to the main train station. Can communicate easily to all local attractions by bus. Room is modern, spacious and well-equipped. Highly recommend for travelers taking trains.

Terrific location in Vienna within walking distance and nearby tram to all of the attractions. The hotel is a lovely European city hotel and is consistently rated #1 or #2 in travel magazines. The only reason I didn't give 5-stars is that we had stayed at such a spectacular hotel just before this in Budapest that the differences were more pronounced. It was just less personal and more typical than our previous stay. We had a junior suite which was very nice, large and had an outdoor seating area which was nice, but not ”special” which of course is subjective. We did eat at Pastamara after a performance at the symphony and our service and food were great. My husband did go to the indoor pool which is pretty spectacular and not something you often find in city hotel. We did not have time to enjoy the spa or the rooftop. I'd definitely try this hotel again when we have a longer stay.

Grand Hotel Wien is the Hotel with big H, where We celebrate, relax, feast and taste. Grand Hotel Wien has always been our choice in Vienna for last 5 years, we spent here a magical Christmas, a colorful Easter, days off and holidays as well as business trips, so as Guests in the full cross-section of the seasons, we can say that every stay at the Grand is unique. It is a year-round hotel that accompanies Us 365 days a year and each season allows you to discover new charms of the hotel and Vienna. The hotel is architecturally set in the Belle-Epoque, being a combination of noble materials such as marble, gold, crystal and wood, remaining in the trend and atmosphere of places created by Sacher, Demel, Gerstner, where we can feel the real Vienna and its unique style. Returning to the Hotel after emotions at the Vienna Opera and Vienna Philharmonic, a lazy walk in the Rosegarten, a delightful tasting in restaurants and sweets in a cafe or a successful shopping marathon - always enhances the sensations of the senses and the true feeling of Vienna. The excellent location of the Hotel in Kaerntner Ring allows you to comfortably reach your favorite places on the map, explore all attractions by scooter, go straight to the picturesque trails for runners, and the view from the windows of the hotel suits to the street blends into the urban jungle to hear the voice of the city just before falling asleep & after waking up. Sleep quality is crucial factor to Us - the Grand Hotel Wien fully guarantees it with soundproof walls and windows, cosiness with carpeted floors, bedrooms separated by doors, satin linen and a traditional spring mattress with king-size bed. The SPA zone and gym for active people also guarantee privacy and deep relaxation. True pleasure of tasting great breakfasts, brunches, dinners as well as a maintained level of dishes served to the room in splendid porcelain. The restaurant level is worthy of distinction, the cuisine introduces innovations, various new positions on the menu and variations of the same classical dishes, which is highly appreciated by regular guests looking for flavors remembered from previous trip, but also diversions. The café with a piano note is a place of evening respite with delicious hot chocolate, pastries and tea blends. In this opinion, the human factor is important, the Grand Hotel Wien brings together a great team from the booking department, reception & front desk department, service staff & supervisors, restaurant teams - each person here surrounds Us with hospitality, kindness and a warm friendly atmosphere. Antonio Ruiz-Serra is a highly professional person with Spanish charisma making him a perfect combination to fulfill Front Office Manager. Privileged stay offers, surprises and an individualized approach are advantages for a returning guest, a member of the IHG club, previously affiliated with LHW. We would like to take this opportunity to Thank You Grand Hotel Wien for the time we spent toge

I chose this hotel more by accident than planning but I was so very pleased when we arrived. The location is great as it is within short walks to busses, trams and trains. The receptionists are super helpful to explain how to get to different places.  Our room was a fantastic size with a super comfortable bed.  The bathroom was lovey and warm and had everything we needed.  I love the fact the hotel works towards being eco friendly and we chose not to have a daily clean to help with this.  I would highly recommend anyone to book a stay here. We’ll certainly come back.

The hotel is lovely. Well presented. Airy. Nice chilled atmosphere. Good breakfasts. Room was clean, well presented with a lovely large bathroom. The hotel is not in the centre of Vienna but with a train stop almost opposite (and a 3 day public transport pass at 17 euros) it’s easy to get around. The staff are pleasant. The bar well stocked. We would go back. The only thing that let it down for us was the fact that in 3 days they didn’t fix our bathroom door (which wouldn’t close 🙈) and didn’t clean our room on one day.