"Friendly staff, pleasant stay."

"Horrible the rooms were dirty rude disrespectful front desk clerk and a manager who swears at me only because I complained of a dirty room they gave me"

"Located in Rhode Island's capital, the InterContinental Hotels Group boasts comprehensive and well-equipped facilities. The public areas and room spaces are designed to be spacious and stylish. The breakfast set menu is exquisite and delicious, a big thumbs up! 👍🏻 Parking is convenient."

"We stayed at this property during the blizzard of 26, and the staff did an awesome job during some very challenging circumstances. The property was very nice and so convenient to everything. We look forward to our next visit! 👍😊"

"I am how genuinely happy my recent stay was at The Loom. From the moment I arrived, everything felt thoughtful, welcoming, and exceptionally well-run. Check-in was smooth and professional, and the front desk team immediately set the tone—warm, efficient, and genuinely hospitable. After a long day of travel, it was refreshing to be greeted by people who clearly care about guest experience.  Throughout my stay, every interaction felt consistent: friendly, attentive, and proactive without being intrusive. Whether it was a quick question, a request, or simply passing staff in the hallway, the level of professionalism and kindness was noticeable. It’s rare to see that kind of consistency across an entire team, and it made the stay feel effortless. My room was spotless, quiet, and extremely comfortable. The bed and linens were excellent, and I slept better than I expected. I also appreciated the small details—well-maintained amenities, a clean bathroom, strong water pressure, and a layout that felt functional and relaxing. It’s clear that housekeeping takes pride in their work.Fully maintained and had a calm, polished feel. Common areas were clean and inviting, and the overall atmosphere felt both upscale and comfortable. I also appreciated how safe and organized everything felt, especially during busy periods. The breakfast/restaurant experience was excellent—fresh, well-presented, and a great start to the day. The service was just as strong as the rest of the property.The location was also a major plus—convenient and easy to navigate, with everything I needed close by. It made the entire trip smoother. Overall, this was one of the better hotel experiences I’ve had in a long time. Thank you for delivering a stay that felt genuinely high-quality from start to finish. I’ll absolutely be returning the next time I’m in Providence"

"We got in and were welcomed up to standard expectations. No fuss and straight to the point for a quick check in. The room was nice and spacious. Hot water for shower was appreciated. It seemed like the toilet was in a continually flushing state, but maybe the knob was just a little off because it wasn't always like that when fiddled with. Vending machine needs a longer vending time for some items to properly drop, but it's a vending machine afterall. We didn't get to the pool area, but we did get breakfast. We were a little late to it, but one of the staff let us have the leftover sausage and eggs which was much appreciated. I think that was the wow factor for us as we really had no expectation of getting anything for our error. The next breakfast day was also very nice and we enjoyed the refreshments on time. We also had a bit of trouble with our cards on one return, but the front desk quickly helped us out and explained how to keep them safer from getting deactivated by keeping them away from phones and magnets. There are several restaurants and a dunkNdonuts nearby as well as a gas station, which was convenient. There is even extra parking near La Quinta. All in all we had a good stay and may think about staying here again if we swing by rhode island. I recommend exploring Warwick as it's a nice Centerpoint to get around Rhode Island. We were particularly interested in the historical mansions down south east among the smaller isles, which were roughly an hour or less away."

"The room was nice, but we booked two nights and arrived one day late due to a flight delay. The front desk said it was sold out for two days, which was equivalent to wasting money. Fortunately, Ctrip officially solved the problem"

"Looking forward to your next stay"

"The hotel has a convenient location, a good breakfast, and easy parking. The decor and facilities are a bit dated, but the rooms are very nice. It's a great hotel for travel and highly recommended!"