Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Booed through trip.com. Made a mistake in my booking and booed a room that required disabled access. This was pointed out by a very helpful young lady called Laura (I think?) She amended our booking and very gratefully gave us a sea view room! We had stayed in Paignton the previous night in the Travelodge down the road as it was a bit cheaper. If/when we come again I’d have no hesitation in paying the extra and staying here again. Please thank the wonderful Laura from us! 👍
Mr & Mrs Joyce
We booked a 1 night stay for New Years Eve and were very happy with everything.
The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed.
The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views.
My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .
I am a frequent returning guest.
The hotel is situated at bottom end of Totnes main street. It is a busy hotel and bar, serving food. The building is old with one central staircase leading to rooms. All the rooms I have occupied are very clean, decorated in a tasteful way and the beds are comfortable.. Teas are good quality Tea Pigs a small coffee machine is also provided, plus a bottle of water.
I am a coeliac and vegetarian. Eating in other hotels is almost impossible,they simply do not cater for my dietary requirements,thankfully I am guaranteed a delicious breakfast here.
One of the most important reasons for returning here is the customer service. The staff here are really approachable and friendly. Any issue you may have regarding your stay, they will do their best to help you resolve.
T have stayed in other hotels etc if there aren't any vacancies here but from my experience if you like a relaxed friendly environment, lovely rooms, location Totnes as a base, then this is the place to come .
It is also a short walk away from the most beautiful cinema I've ever been in, which is tucked away, along the main high street,
My only wish is that more free parking was available . The hotel offers capacity for approx 6 cars at the rear of the hotel. There is plenty of paid parking in main street and nearby Morrisons.
The hotel was pretty average. The location was fabulous. The room was very warm, even with the window open. The beds weren't very comfortable and the bathroom could do with some major cleaning and upgrading. The breakfast was okay, just buffet style. The bar was expensive and the pinot wine was yellow and didn't taste to clever. The staff were very pleasant. Overall it wasn't too bad.
Sangat Baik
112 ulasan
8.2/10
Harga bermula
£ 58
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Wifi di Devon
Terokai Ulasan Tetamu Hotel di Devon
Lihat semua
9,2/10
Great
I have to admit, I wish I had used Leonardo's Hotels in the past, when I had the option to. But now I can't help but feel the regret of not discovering their chains earlier enough. Anyway, that's by the by, but to say the hotel exceeded exceeded my expectations is an understatement. I mean, a part from the usual basic needs, the tea, the coffee, the milk for crying out loud, there were abundance of those. I was honestly extremely happy to see that given my stay was only for a day, that amount of supply was left to my disposal. I have stayed at branded chains who can't even get the basic right let alone go above and beyond. Other key touches, the selection of pillows left on the bed, unlike some places where you have to make do with a rough night sleep if the pillow available does not suit your need, I had no such issue with Leonardo. The pillows were there, scattered on top of the bed, I found one that was comfortable and slept with no complaints. This is extra brownie points territory, Leonardo! To conclude, will I stay at Leonardo again? Of course! At the time of booking, I only expected one thing: to stay for the night. But didn't expect the little touches to out exceed what I originally intended stay here for. Wish I could stay for longer, thanks Leonardo Hotel, Plymouth!
Absolutely lovely as usual. Please tell trip.com that check in at the Cliffden hotel is not 11am to 06am Check in is 4pm and your website is misleading people. This is very naughty from Trip
GGuest UserThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
The hotel is in a good location for a city centre stay. The staff were very friendly and helpful. Reception excellent. Bar staff excellent, restaurant staff excellent. The room was very clean and well laid out. Tea and coffee making in the room. Bed was very comfortable. The room was cleaned during our visit, bed made, cups replaced, etc. We were on the 5th floor and the lift was always available, although it was quiet. We ate at the hotel on the first night and the food was very tasty with quite a good selection, as well as a good selection of drinks at the bar. We were advised of a special offer if we joined the Leonardo Advantage Club of 15% off drinks and food, when paying off a tab which really helped. We booked a breakfast for the first morning. Breakfast is buffet style with all sorts of juices, coffee, cereals, yoghurts, etc. It was a very good selection for this size of hote. Breakfast was served between 7:00am and 11:00 am and our only criticism was that when we got to breakfast at 10:00am, some of the hot buffet items were warm going on cold. We were told that this was a problem with the hotplates but we felt that the hot food should have been checked more thoroughly. To the hotels credit, we were compensated for the breakfast problem. All in all we had a great 2 night stay and would stay at this hotel again.
Loved our stay. Staff couldn’t have been friendlier- nothing was a bother. Beautiful room with balcony. Peaceful. Great food. Loved the free shuttle bus to the town centre - very handy. Wish we’d been staying longer.
Booked this hotel for one night for me and my 2 kids, unfortunately when arrived to the hotel they couldn't see my kids in the system...however kids stay there for free so it was not trouble at all. Hotel is clean, comfortable, quiet and very close to the harbour. Would definitely book it again:) There was a lovely gym at the same floor where our room was.
Untuk menempah hotel di Trip.com, masukkan sahaja destinasi, tarikh perjalanan dan bilangan tetamu pada halaman. Kemudian, cari hotel yang tersedia dan pilih hotel yang ingin ditempah. Ikuti gesaan untuk memasukkan maklumat pembayaran dan melengkapkan tempahan.
Bagaimanakah cara mendapatkan tawaran hotel di Trip.com?
Terdapat beberapa cara mendapatkan hotel dengan harga berpatutan di Trip.com. Anda boleh kecilkan hasil carian dengan menapis hotel mengikut julat harga pilihan anda, atau anda boleh isih hasil carian mengikut harga untuk melihat pilihan yang paling murah dahulu.
Di manakah boleh saya temukan tawaran hotel di Trip.com?
Trip.com menawarkan pelbagai pilihan tawaran dan promosi hotel yang tersedia sepanjang tahun. Anda boleh cari tawaran istimewa ini dengan mudah di halaman tawaran kami. Selain itu, jika anda ahli program kesetiaan kami, anda boleh log masuk ke akaun anda dan terokai kadar diskaun eksklusif di halaman senarai hotel.
Bagaimanakah cara mendapat harga yang lebih murah untuk hotel?
Kadangkala lebih murah untuk menempah hotel pada pertengahan minggu, tetapi itu bergantung pada musim.
Berapa banyakkah hotel yang tersenarai di Trip.com?
Terdapat lebih 1,500,000 hotel di lebih 230 negara atau rantau di Trip.com. Belum buat keputusan hotel mana untuk ditempah? Layari laman kami untuk mendapatkan ilham!
Bolehkah saya membatalkan atau mengubah tempahan hotel saya di Trip.com?
Itu bergantung pada polisi hotel dan tarikh pembatalan. Sila semak bahagian polisi halaman hotel yang berkaitan. Untuk membatalkan atau mengubah tempahan anda, log masuk ke akaun Trip.com anda, pergi ke "Tempahan Saya", dan ikuti arahan.
Bagaimanakah cara menghubungi sokongan pelanggan Trip.com?
Anda boleh menghubungi sokongan pelanggan 24/7 Trip.com dengan mengunjungi Pusat Bantuan di Trip.com dan menghantar permintaan. Anda juga boleh menghubungi mereka melalui telefon atau khidmat sembang, bergantung pada lokasi anda.