Hotel Dengan Wifi di Lesser Poland, Poland

The hotel is generally quite good and offers a decent overall experience. The room was comfortable, and everything met basic expectations. However, there was a very serious issue during my stay. At around 1 a.m., while I was asleep, a stranger entered my room using a key. It appears that the front desk mistakenly gave another guest access to my room. This is completely unacceptable and raises serious concerns about guest safety and security. I strongly urge the hotel to review its procedures and ensure that such incidents do not happen again.

Reasonable price, super convenient location. Came here for a course that was held in the hotel and it was so convenient that I just need to go down to lobby level for the course and return to my room within 5 min to rest. Can’t imagine staying in a different hotel and having to commute in the freezing weather for the already intense course. Getting to and from the airport is literally just across the link bridge and you don’t need to even expose yourself to outdoors at all.

The hotel is ideally located, just a short walk from the Old Town and most of the main tourist attractions. The staff were warm, welcoming, and very pleasant throughout my stay. The room was beautifully designed, with decor that reflects the period in which the hotel was founded, adding a lot of character and charm. Breakfast was excellent and exceeded my expectations, with a great selection and quality. I truly enjoyed my stay and would highly recommend this hotel to others. I would definitely choose to stay here again on my next visit to Kraków.

Very nice location in the historic area of Krakow. As there is no reception, checkin is done through e-reception which is an interesting solution. Rooms are very clean and despite being surrounded by nightlife the rooms are quiet.

One of the best value for money hostels in the area. I stayed in a private room that was very spacious. It also included small but pretty balcony which was as nice surprise. The bed was very comfortable and the bathroom also was clean. The only two slight negatives being that it’s around a 25 minute walk to the centre , so you kind of have to commit if your going to pop their for the day but large issue if you enjoy a walk. Secondly the walls were a little thin and my bedroom was located next to the shared bathroom so I’d sometimes wake up in the morning to the sound of people on the toilet. Besides that on the whole was a good hostel.

The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)

I had a comfortable stay at this hotel. The check in and check out were smooth, the hotel is located in a great location in the jewish district of Krakow. The room was a bit not to my expectations because I didn’t have the city views as mentioned and it didn’t make sense to pay extra for the balcony. I think at least a chair and a table on a balcony would improve the experience.

Sebuah hotel yang sangat baik dengan lokasi yang hebat. Ia seperti cinta pandang pertama! Bilik ini bukan sahaja mempunyai mesin kopi dan pemanas air, tetapi juga sebuah karafe. Semua kemudahan, termasuk jubah mandi, selipar dan seterika. Kakitangannya profesional. Dan sarapan pagi bukan sahaja roti gulung, tetapi juga pilihan yang sihat dan beberapa jenis kopi. Saya sangat menyukainya sehingga saya tidak mahu pergi.

清潔で安全で素晴らしいホテルです。 キッチンと調理器具や食器も一通りあるので、簡単な料理を作ることも出来ます。周辺は静かですが、トラムやバスの駅もすぐ近く、ショッピングセンターも近いために極めて便利です。 チェックインもチェックアウトもスタッフとやり取りすることなく終わりました。そのためサービスを3/5と採点しましたが、決してサービスが悪いという意味ではありません。 また利用したいです。

We stayed for two weeks during Xmas and NYE. The hotel is fine and pretty good during non peak days. But once Xmas and NYE comes along, the hotel gets understaffed and a bit mismanaged. We suspect the usual housekeeping and front desk staff are on leave during the holidays, as there is a big difference in cleaning quality. During the holidays, sink and toilet were still dirty after cleaning, rubbish bins were not emptied, teabags not refilled. A lot of small noticeable details. I was also told by front desk that we had to pay for water bottles in the room, where in fact occasionally we got free bottles. A light in our shower stall kept breaking down and we had to ask the hotel to fix it several times. So suggestion is not to come during Christmas or New year.