Hotel Dengan Wifi di Somerset, United Kingdom

One rather expects that a stay at a Hilton, a brand one has long held in considerable esteem, would meet a certain standard of hospitality. Regrettably, this particular establishment fell woefully, almost impressively, short. Upon retiring to our room after a long day, we discovered, far too late in the evening to make alternative arrangements, that we had been allocated a room adapted for disabled guests, a fact that necessitated all manner of inconvenient provisions simply to make the facilities usable. One does wonder why such rooms are assigned without so much as a courteous forewarning. To compound matters further, the washbasin drained at a pace one can only describe as glacial, leaving the bathroom floor in a thoroughly disagreeable state. Not wishing to cause a scene at such an ungodly hour, we soldiered on, which, in hindsight, was far more grace than this establishment deserved. Seeking the modest comfort of a pair of slippers, hardly an extravagant request in a hotel of this supposed calibre, I contacted housekeeping, only to be informed, with the practised efficiency of someone reciting a well-worn script, that they had none available. The response came without apology, without sincerity, and without a single alternative offered. What truly sealed this review, however, was the checkout. Upon raising these entirely legitimate grievances with the receptionist, we were met with the sort of detached, performative *”sorry”* that one might extend to a stranger one had lightly bumped into in a corridor, utterly hollow and entirely unbefitting of the occasion. She carried on with her business quite unruffled, as though the comfort of her guests were a minor inconvenience to her morning. In short: the location is agreeable, that much I shall concede, but the standards are simply not commensurate with what one pays, nor what the Hilton name implies. One ought not to have to interrogate the front desk simply to ascertain whether one's room is fit for purpose. That is not a burden a paying guest should bear. We shall be reconsidering future bookings, and I would strongly counsel prospective guests to enquire rather thoroughly before committing. Standards here, I'm afraid, are not quite what they ought to be.

Everything we needed, even the use of a microwave. Comfortable bed. Large screen TV. Ask reception staff about the shortcut to town and shops. Otherwise, it's a mission. Reception staff are fantastic and very helpful.

Stunning views , lovely staff . We will be going back again .

Complementary refreshments and being able to cast to the tv was great, as we're the blackout blinds. Lovely breakfast in the mornings. The room was compact but well laid out and very cute.

Great hotel and very close to town and train station. Superb staff very polite, respectful and friendly. Breakfast was also good. However it’s usually very busy in the mornings so being a wheelchair user it was very difficult to get a suitable tablet. However one of the staff members did come to my help but it was a little bit late. Non dairy milk was also provided but being self service the wait was quite long and I ended up leaving without any hot drink. The room also didn’t have a window and it was also a bit small to manoeuvre my wheelchair. Bed was comfortable but the air conditioning kept coming on which was not good for my health.

The housekeeping could be better. Sink holes weren't very clean! And the noise from the extractor fan coming on from 5am was far too early. Otherwise the stay was good for the price.

An amazing hotel. The staff responded to every additional question without any problems. The food in the hotel restaurant was fantastic. The room was clean and spacious, with a huge bathroom, shower, and bathtub. The hotel has a swimming pool and sauna available until 10 p.m. The reception was friendly and welcoming. I will definitely recommend it to friends and will gladly return

Excellent location. While the rooms are on the smaller side, they are clean and well-maintained, making the stay great value for the price. Perfect for those who prioritize location and budget.

Hôtel agréable. Chambre familiale spacieuse et propre. Environnement calme. Le personnel de l'hôtel est très accueillant.