I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
The hotel was pretty good and clean. The hot cocoa from the coffee machine in the lobby was delicious, which was a real lifesaver for someone like me who doesn't drink coffee. The only downside was that the bathroom in my room wasn't great; after showering, the floor would flood because the drainage was poor, and there wasn't a mop nearby. This meant I had to walk through puddles every time I used the toilet afterward, which was really unpleasant. The hotel's location is a bit out of the way, but Luxembourg is small and public transport is free, so I guess it's acceptable.
The hotel is well located for a flight. they do provide a transfer even if the aiport is just around the corner.
The hotel, however, seems that the wall are made of paper. The AC did no work and the window does not open properly. Felt in a sauna
Awesome hotel. It has a lot of history and the interior decoration is very beautiful. It is not one of those hotels that give people a sense of wealth. There are many historical objects in the interior decoration. The grandpa at reception is very cute and kind:)
Conveniently located near the bus station, the hotel is really clean, the rooms are very well decorated, the front desk and room service can communicate in German (the check-in manual is available in French, English and German). The continental meals are delicious (there is an ice cream shop and Subway nearby if you are not used to it)
I liked the hotel. The interior is a bit old, but overall everything is clean and has everything you need. A whole bunch of soft snow-white towels! Of the minuses, there is no air conditioning, only ventilation, so it was stuffy. The bus stop is a three-minute walk away! 👍🏻
Beautiful hotel and close to all the important seeing , the hotel is super beautiful and ata very calm side of the town , there is nice park nearby too
Location was good, but service was underrated, we booked from trip for 2 adults and one baby but they received confirmation for 2 adults, we need to explain the status one more time. Room was small and with baby bed it became more smaller. Air conditioning was with separated klima unit inside the room. For bathroom they don’t have slippers. Check-in was 4.00pm almost evening :)
The hotel is very new, the room is large, breakfast is directly free for two big babies, it feels very good. The service is also very good. In European travel, a satisfactory hotel is opposite the train station, very convenient
Very Good
28 ulasan
8.8/10
Harga bermula
US$ 225
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Wifi di Luxembourg
Terokai Ulasan Tetamu Hotel di Luxembourg
Lihat semua
7.8/10
Good
GGuest UserExcellent location for the tram or train and a 15-minute walk to restaurants. The location is down a side street filled with bars and clubs, so perhaps not suitable for families with younger children.
Very clean rooms, small but all you need for a night's stay in a city.
FFaridfI stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
NNeilJI recently stayed at the Grand Hotel Cravat in Luxembourg, and it was a delightful experience. The hotel beautifully blends historical charm with modern luxury. My spacious room offered stunning city views, and the elegant decor adds to its allure. The staff were exceptionally friendly and helpful, enhancing my stay. Breakfast in the lovely dining room featured a delicious selection of local dishes. Its prime location made it easy to explore nearby attractions. Overall, the Grand Hotel Cravat is a superb choice for anyone looking to experience the charm and elegance of Luxembourg. Highly recommended!
GGuest UserThis hotel is well placed in a quieter area and the free bus is available just outside the door. The staff were extremely friendly and the rooms were really clean. They serve a good buffet breakfast in a lovely small room. Overall we were very pleased with our stay.
GGuest UserWe appreciate that the hotel changed us a room with air-conditioning. The room and the hotel is clean. The staff are polite. I would come to stay at this hotel myself. I would also suggest my friends to stay here. The hotel gives us a good impression of Luxembourg!
AAmunThe flat is well located and at close distance to the main train station.
Unfortunately, my experience was not good and I feel Queen luxury robbed me! I responded to an email and share my arrival time. more than three hours later When I got there on time 30 min after the allowed check in time , I had to wait for the cleaning lady to finish, 20 mins later.
There were lots of hair around (on the floor, in the bathroom, even the bed cover.
I had issues with their internet and couldn't access site and complete my work. I requested their help at 10:35 and was promised a technician promptly. I had to use a nearby coffee's Wi-fi. Five hours still nobody! I called again and was told the technician forgot to come by trying and fix the issue. Eventually they did reach out to help but I left the place a day earlier.
BBarry DoranI had a very nice time at the hotel. It was very practically located, right next to the airport terminal. The room was spacious, had a great view over the airfield, but also over a beautiful terrace garden, and the bed was very comfortable. I tried the restaurant on two different evenings and was very happy with the food and drink on both occasions. Air conditioning worked very well.
There were only some minor negative points - hand soap dispenser didn't work, and the shower gel wasn't filled during my 5-night stay
I especially appreciated the hotel's location on the morning of my departure - being able to wake up at 4.45am for a 6.15am flight was great! I would stay here again and highly recommend the hotel overall
SSanja L.📍 Location:
It is less than 10 minutes from the train station, and it only takes10-15 minutes to walk to the main sightseeing area.
🧹 clean:
Overall it is very good, not very amazing, but there are some ~
💰 price:
It is not high in terms of cost performance, but because it is relatively temporary, overall it is OK.
🛜 Internet:
Free WiFi, quite fast
💁 Other:
The accommodation staff provides maps of tourist attractions in the city, and tells you that you can take the light rail to the main sightseeing area about two stops.
GGuest UserThe hotel was pretty good and clean. The hot cocoa from the coffee machine in the lobby was delicious, which was a real lifesaver for someone like me who doesn't drink coffee. The only downside was that the bathroom in my room wasn't great; after showering, the floor would flood because the drainage was poor, and there wasn't a mop nearby. This meant I had to walk through puddles every time I used the toilet afterward, which was really unpleasant. The hotel's location is a bit out of the way, but Luxembourg is small and public transport is free, so I guess it's acceptable.
Bbatistu****The hotel's location is excellent, very close to the tram station, making it easy to reach the city center. Overall, this was the best hotel of our entire Europe trip. We would definitely stay here again.
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