Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
PPilleyTan2025.12.12
Only 15 to 20 min drive trom airport. Cross the roac in front of the hotel and you're facing the sea. The sea view is not that great though. 10min walk to che ”Philippines Market” which sells a lot of fresh produce and street food but it's very smoky.
Another 10min walk away and you reach Api Api Night Market but it only opens on Fri n Sat night.
Hotel serves a decent & good spread of buffet breakfast. Service staffs are smiley and friendly.
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
MM314328****2025.12.20
The room was spacious and very clean, and the service was excellent. It's super convenient to stay here; you just cross a skybridge and there's a huge mall where you can shop every day. The hotel room itself is quite large, which is great for family trips, and the big bed was very comfortable. The two guys at the front desk were also really helpful!
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
AAnonymous User2025.12.30
Hyatt Centric Kota Kinabalu is probably the best place to stay in the entire city, not just for the rooms, but for everything else as well. The hotel is modern, very clean, and the service attitude from every single staff member is outstanding, from check-in to housekeeping to restaurant and bar teams.
The pool and views on the 23rd floor are amazing, and the gym, while slightly small, has a really nice mountain view. Breakfast offers a great variety, and à la carte options are included at no extra cost, which is a big plus. The bar is excellent, especially during happy hour with buy-one-get-one-free deals on selected drinks. Honestly, the hotel was so comfortable that we barely wanted to leave, even just for a walk outside.
Special thanks to Natalie at check-in, who was incredibly friendly, patient, and welcoming. She even upgraded us from a city-view room to a mountain-view room, which made the stay even more special. At the bar, Alvin was tirelessly explaining the menu and drinks to us, and Yus always greeted us with a warm smile and provided great service, they truly made the experience memorable.
If I ever come back to Kota Kinabalu, this would 100% be my place to stay again.
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
GGuest User2025.12.18
I have to say this is one of the best hotels that I have ever visited. The hotel room is dustless, very clean. The location is very strategic, less than 5 minutes walk to go to Todak waterfront to enjoy seafood, or another 5 minutes walk in opposite direction to go to Suria mall for shopping. The staff here are friendly and dedicated in their services.After checking in, the staff gave me a call to ask me whether I am happy with the condition of the room. The breakfast is awesome, many varieties and very tasty. I am a demanding person, but this hotel does not disappoint me. It should be a role model for other hotels to follow.
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
AAprilcyk2025.12.23
This is around town area, it is close to the two major shopping mall, Suria Sabah and Imago.
Room is spacious, bathroom with a bathtub, wanted to get a bath but unable to due to faulty stopper.
Slipper quality is really bad.
There's a fridge in the room. No water bottles provided as there's a filter drinking water tap in the toilet that you can directly drink from but I chose to buy mineral water myself.
The windows however are kind of higher up from the wall. Noises from motorbikes and cars could be heard from the room. Entertainment wise, not much of TV channel options but there's YouTube you can watch from.
Aircon is centralised aircon, can only adjust from the maintenance team, so you can't adjust the temperature or fan speed at all. The bathroom door is air ventilated door, so all the cool air would be coming into the bathroom from the room when you are having a shower, so it is quite cold after shower that's why we tried to adjust the temperature or fan speed and found that there is nothing to adjust until we call the front desk and was being informed that it is a centralised aircon which can only be adjusted by the maintenance team.
There's 7-eleven just 2 mins walking distance from the hotel.
Overall, a good stay, would consider again if I'm going for a shopping trip.
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
Dderektkchan2026.01.05
The sea view from our room was partially obstructed, which was a minor downside. However, we were very satisfied with everything else. The panoramic sea-view infinity pool was fantastic. The room itself was spacious and well-equipped. The surrounding area has plenty to offer: a street with sea-view restaurants and bars, a seafood night market, and a large shopping mall with a supermarket. It's also very close to the airport and not far from Sunset Beach. Due to its location under the flight path, you might hear planes passing by. Most importantly, the price was reasonable, making the sea-view room excellent value for money.
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
Pprya2025.11.02
Had a pleasant stay for a short business trip. The staff were friendly and helpful throughout my stay. The room was clean, comfortable, and well-maintained. Amenities were complete, especially the gym which was convenient and clean. Location is also strategic with easy access to nearby restaurants and conveniences. Overall, a comfortable and hassle-free experience. Would definitely consider staying here again for future work trips.
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
HHelen/L2025.11.30
Our small family decided to have a staycation in few hotel/resort and by far Sutera has won our heart. This place is amazing and i suggest anybody who wants to experience this place to stay more than 1Night. The room is still in its Vintage style , tv only has those old channel , there's one bathtub in the room which we loved specially my son,for the breakfast i do believe they can add more choices as they are more korean dishes focused, it'll be nice to have local kuih (hinompuka/pais pisang) other than kuih pisang only.. But other than that, you actually get free 1hour of bike rental on ur stay which we only know when we ask around, it was located right in front of the kids pool , other than that they do have a small train going around from Magellan to Pacific sutera and its FOC!!! I loved the staff energy the entire time, he asked our son to be in his seat as a driver and even let my son press few button and act like he's driving the train!! god bless your fun soul sir!! keep up the good work!! we will definitely be back again soon🥰❣️
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
GGuest User2025.12.28
The hotel's location is excellent and very convenient, with a market right in front. However, the hotel feels a bit dated. The staff are all very enthusiastic and have great attitudes. The view from the top-floor roof bar is also beautiful, and having a drink there in the evening is particularly pleasant.
Hotel berhampiran Kota Kinabalu City Center,Kota Kinabalu80.4% pelancong memilih kawasan ini
EE3710****2025.12.29
The hotel staff were all polite and enthusiastic. I didn't encounter any issues with discrimination against Chinese guests, no hot water at night, and no deposit was required. You can tell the hotel is a bit old, but it's well-maintained, especially the large private beach where you can snorkel, swim, or leisurely watch the sunset without having to deal with crowds elsewhere. That's a huge plus! 👍🏻👍🏻👍🏻
On the second night, I saw a dying cockroach in the bathroom (its antennae wiggled for a long time). Considering it's a tropical region, it's understandable, and the fact that it was dying suggests the hotel uses pest control. However, housekeeping randomly took guests' personal belongings when cleaning the room. Two plastic bags with items in them were on the TV cabinet, and they were gone when I returned at night. This is the first time I've encountered such a situation in my 10+ years of travel. Although the items weren't valuable, their absence was very inconvenient. Housekeeping shouldn't subjectively assume guests' items are trash and take them away. That was a bit frustrating. Additionally, service efficiency was very low. One evening, I went to the front desk to ask staff to send some bottled water to the room. The front desk staff were very friendly and enthusiastically agreed, but I waited over two hours and nothing arrived. The in-room service phone was either busy or completely silent (maybe just a prop?), so I had no choice but to go down to the lobby again to get water. We checked in around 12 PM, but were told we couldn't get into the room until 3 PM (they informed us politely). The next day, I turned on the 'make up room' light before going out for lunch, but when we returned to the room around 2 PM, it still hadn't been cleaned. In short, everything was slow; it felt like the hotel was understaffed and overwhelmed.
Very Good
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8.5/10
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8.5/10
Very Good
GGuest UserThis hotel looks old and far from town. Need to drive about 20mins averagely to reach town. Sometimes will have traffic issues especially during peak hours. This hotel does not guarantee a parking place as this is by first come first serve. Can have a good rest as the bed is comfortable. The morning buffet is quite standard and kids friendly as well
22020yiwannianAn absolutely fantastic experience, you simply *must* book a sea-view room! Not only do you get an unbeatable ocean vista, but stunning views are everywhere you look. 👍
I forgot my slippers 🩴, so the thoughtful provision of slippers 🩴 was excellent and much appreciated.
The most heartwarming touch: after check-out, they offer a temporary lounge where you can shower, take a bath 🛀, and even use a sauna, complete with hair dryers.
CChanMagWe spent two nights at this resort to celebrate my daughter’s two year old birthday. It was a beautiful place. The staff were amazing, especially Affendy, Eleanora at the restaurant and Lydia at the front desk. We wished there was a private beach besides the one located in front of the restaurant so our family could enjoy the sand in a more private manner. The gift shop could also sell toiletries and over the counter meds as these are necessary items and there are no place to buy them.
AAnonymous UserBooked for romantic tent, same like the ad. Looks like a brand new tent, because the colour is still white compared to the others which is already yellowish and got a bit mould. Romantic tent have no shade, so the light shines through into the tent. Even so, the tent doesn't feel hot, the portable aircond keeps it cool inside. asked for keetle from the receptionist. need to ask for keys for private bathroom as they are having renovation during our stay.
1118479****This isn't a small hotel; it's a multi-story building. Grabbing a taxi is super convenient as it can drive directly to the entrance via a dedicated lane, making luggage handling easy. During the day, there are staff members at the door to open it for you. The front desk staff were very friendly. I stayed for two nights, then went to Semporna for three days, and came back to stay for one more night. Since domestic flights usually involve budget airlines where you have to buy extra baggage allowance, I asked the front desk if I could store my luggage at the hotel beforehand. They readily helped me with the storage process, free of charge. The location is also excellent, only about a 15-minute walk to Gaya Street. There are also seafood restaurants and supermarkets nearby.
GGuest UserThey do provide drinking water in bottles but do not have the refill centre. However, the location is really good. Will stay again in this hotel in the next visit to KK. Also, can hear vehicle sound in the night.
MMaishushuThe service attitude is absolutely top-notch, truly reflecting its premium price. We had a small hiccup at check-in; initially, we weren't given a room with a bathtub as requested, and the hotel was reluctant to change it. Thankfully, Trip.com intervened and helped us get the room changed. A big shout-out to Trip.com! 👍
The environment is absolutely stunning. I highly recommend booking a sea-view room; the view is simply incredible. It's a shame it rained heavily for two consecutive days, so we missed out on the beautiful sunset, which was a bit disappointing. The coastline is long, and the sand is incredibly soft and fine, perfect for babies to walk on without any issues.
Food options in the surrounding area are quite limited, and the local restaurants weren't very good. The hotel's dining options are a bit pricey, and the menu became repetitive after a while, making meals a bit of a hassle.
Aside from that, the quality from this brand is consistently excellent, as always. It's definitely worth it!
MMuhammad Damian SanI had an absolutely unforgettable experience at Sutera @ Mantanani Island. From the moment I arrived, I was completely mesmerized by the island’s beauty the crystal clear turquoise waters, soft pearly sand, and breathtaking views felt like something out of a dream. Every moment spent there was pure bliss.
What truly made the experience even more special was the warmth and friendliness of the staff. Their genuine smiles and welcoming hospitality made me feel right at home and added so much heart to the trip. Whether relaxing by the beach or simply soaking in the peaceful atmosphere, everything about Mantanani felt magical.
Overall, it was a perfect escape, and I truly enjoyed every second of my stay. Sutera @ Mantanani Island is a hidden gem, and without a doubt, I will be returning again in the future.
AAlfian AndreasThis hotel used to be a very nice hotel , but unfortunately not anymore, everything looks so old, the bed, pillows, blanket , duvet covers, closet, everything’s looks so old. It’s not well maintained. The hotel management need to do something about this.
GGuest UserHotel Review
Positive Points:
1. Air-conditioning was very effective and kept the room comfortable throughout the stay.
2. Great window view – beautiful sea and jetty scenery that adds to the relaxing atmosphere. (see my attached picture)
3. Excellent location – conveniently close to eateries and the jetty, making it easy to get around.
4. Reasonably priced in-house food – offers good value for money for guests who prefer to dine in.
5. Complimentary extra bottled water was provided upon request, which was appreciated.
6. Friendly and helpful staff across all departments – from housekeeping, café, and maintenance to the front desk. Everyone was courteous and attentive.
7. Special mention to the chef – a very kind and gentlemanly person. On our first day, we ordered 6 fried eggs for breakfast, assuming they were included. The chef initially didn’t inform us of the RM2 charge per egg and kindly did not charge us for them. When we later tried to order again, he politely informed us about the charge. We truly appreciated his honesty and kind gesture.
8. very nice grilled meat at the roof cafe (5th floor).The promo price is 5 sticks for rm9.9 . worth to eat!
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Areas for Improvement:
1. Limited breakfast buffet selection – mainly local dishes such as chicken, eggs, vegetables, rice, or noodles. While the food was tasty, there were no options like fresh milk, cereal, or egg station. Fruit choices were also limited to just bananas every day.
2. Window leakage during heavy rain – rainwater entered the room. However, the staff responded promptly and mopped the floor immediately.
3. No robe hooks in the bathroom – makes it inconvenient to hang clothes or towels.
4. Shortage of bath towels – clean towels were only available in the late afternoon after laundry was returned.
5. Extra blanket charge – an additional around rm50-60 was required if requesting one more blanket, which felt a bit expensive.
6. Low water pressure in the shower – the water flow was quite weak, making the shower experience less enjoyable.
7. Housekeeping quality needs improvement – there was sand in the room, and although we informed the staff, it was not cleaned properly even after the feedback.
Extra Tip for Travellers:
There’s no laundry shop in Semporna town, so do remember to bring enough clothes for your stay.
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