Hotel Dengan Wifi di Punjab, Pakistan

The room was clean; however, there was an unpleasant smell from the carpet. Early check-in was not facilitated, and my room was still not ready at 1:30 PM. Only one dental kit was provided initially; additional kits were given upon request. The breakfast buffet was very good. Overall, it was an above-average experience and overpriced, though there is room for improvement in professionalism.

Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there. Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue. The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment. Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards. Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us. So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel. I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat. So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days. The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot. I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more! I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable. I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me. Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again. It’s most definitely NOT a 5 Star hotel in any shape, way or form. With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame. Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey. Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.

Very pleasant stay and decent room services. One complaint is there was a stain on blanket which I requested to get replaced and wasn't done. There was a slight musty odour but not too overpowering. Will definitely recommend proper cleaning and steaming of blankets and sheets and pillows. Else everything was good. Food was average and bit on pricier side.

Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.

Firs time stayed in this hotel and honestly it’s 10 on 10 . Amazing location and great atmosphere.

We had an excellent stay. The hotel and the staff were amazing throughout our stay of 10 days. The breakfast and the location was also superb. Cannot fault it for anything. The complimentary airport drop off and pick up was added benefit which other hotels do not provide. We will be coming back again.

巴基斯坦參展首選！安全感+地道美食，華人友好度拉滿 這次來巴基斯坦參加展會，選酒店的經歷堪稱“驚心動魄”，直到住進這家店才徹底踏實，真心推薦給所有來巴的華人朋友！ 先説説最關鍵的安全感——現在巴基斯坦對華人外出有嚴格安保要求，我之前住的小酒店直接被警察警告，不僅沒有接待華人的安保能力，衞生差、服務更是敷衍，逼得我緊急換酒店。而這家店完全不一樣：硬件上連防彈車都配備，更難得的是老闆從不用“安保”謀利，反而處處替客人着想。我要來回展會時，他不會強制推薦高價服務，而是幫我協調安保、推薦經濟的找車方式；每天安排來回展會的專屬車輛和安保人員，費用衹要1500，性價比超高。平時想外出，他也會主動提供解決方案，幫我避開被警察扣留的麻煩，這種設身處地的貼心，在當下的巴基斯坦太重要了！ 再誇誇基礎體驗，舒適度、專業度、衞生和細節都無可挑剔，住起來特別舒心，和之前的小酒店簡直天差地別。尤其要重點推薦酒店5樓的餐廳——這絕對是隱藏驚喜！早餐種類豐富，午晚餐還能單點，提供的巴基斯坦本地美食比附近購物中心的快餐地道太多，想嘗當地特色又不想冒險外出的話，在這裏吃完全能滿足。更貼心的是，餐廳還有啤酒供應，忙碌一天後小酌一杯特別解壓。 對來巴出差、參展的華人來説，選酒店不僅要住得舒服，更要“住得安心”。這家店既解決了最關鍵的安保難題，又用地道美食和貼心服務打動人心，下次來巴基斯坦，我肯定還選這裏！

The rooms are comfortable; staff is friendly and helpful. On request, I was allocated a room with a view of the main Boulevard Gulberg. Breakfast was good and staff there is also friendly. It used to be possible to park my car in the basement and get into the lift and go straight to the floor of my room. This has been discontinued because of security reasons which is understandable. Good range of food from their restaurant delivered to your room; prices are reasonable, the taste is authentic. I am a happy customer overall.

The location of this hotel is excellent, only a 10-minute walk to the nearby shopping mall. There are also several snack shops right downstairs, and ordering Foodpanda at night is very convenient and fast. The staff here are incredibly polite and helpful. Right after I booked via Trip.com, they proactively contacted me on WhatsApp to ask about my arrival time and any special needs. They even sent me a map and their precise location, which was very thoughtful and welcoming. In terms of the room, while there is no dedicated hot water system, the water temperature is naturally warm due to the hot weather in Pakistan. It feels just like a warm shower and was very comfortable. Whenever I had a question, I could just message them on WhatsApp, and they responded almost instantly at any time. I had a great stay here and will definitely choose this hotel again for my next visit.