Hotel Dengan parking di Aqaba Governorate, Jordan

Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Stayed one night. Nice beach hotel. There are few tourists, probably due to the proximity of Israel. You cannot bring your own alcohol, they have it at the hotel. For comparison, a bottle of sparkling wine in a store costs 12-15 dinars, in a hotel - 60! Drink under the hotel fence). You can negotiate, but only if you take something from them. And so all is well). Breakfast is good, lots of choice. For dinner we went outside the hotel grounds.

The camp is located outside of the official Wadi Rum desert, but easy to reach from the main road. Tent: clean and spacious, had everything I needed. Hot shower was amazing. It was clean, as clean as things can be in a desert. I just had one mosquito in the tent, but might be more in other months - be prepared. Dinner: absolutely amazing. A lot of great dishes, live music, separate desert. I really enjoyed the atmosphere. Breakfast: not as amazing as dinner, but still absolutely sufficient. Tour: Had a tour on the first day with another company - it was ok, but mostly covered the main spots - many other people there. On the second day booked a tour with the hotel directly - price was fair and the spots much better than the day before inside Wadi Rum. More spectacular and almost no people. Absolutely amazing. Service: organized transport to the visitor center to catch my bus to Amman and made a fair deal together with the tour. So actually no need to get into Wadi Rum village, you can get better spots directly from the camp. The pictures are all from the second tour organized by the camp.

Everything was fine, but I faced a problem with the lack of availability. For example, I contacted the receptionist in the morning and asked for the room to be cleaned and for my shoes to be changed (the room was cleaned, but the shoes were not provided). In the evening, I asked for the shoes to be provided, and the receptionist replied, ”Immediately,” but my request was not met.

Our stay at Shaheen Camp was an incredible experience, even though we were transferred to Hasan Zawaideh Camp due to the low season. Since the camps are next to each other, and likely have the same owners, the transition was seamless, and we were warmly welcomed upon arrival. From the moment we arrived, the hospitality was exceptional. The staff made sure we felt at home, offering delicious tea, traditional dance, and live music, creating a truly immersive Bedouin experience. The variety of tours and activities they provided allowed us to explore the breathtaking landscapes of Wadi Rum in an unforgettable way. The food was outstanding—authentic, flavorful, and beautifully prepared. Every meal felt like a special occasion, adding to the magic of our stay. The only minor point for improvement was the bed setup, as it was made up of two single beds combined, but honestly, this was such a small detail compared to the overall incredible experience we had. If you’re looking for a welcoming, authentic, and memorable stay in Wadi Rum, I highly recommend Shaheen and Hasan Zawaideh Camp. I would gladly return for another unforgettable adventure!

Absolutely loved the stay at Luxotel. From the moment you srrive till you leave, you’re taken care of by a pleasant group of staff. The rooms are clean and nice and words can’t express how unreal the place is. Secluded and you don’t get wifi in the room which keeps you away from the busy life. The food at the restaurant is amazing with a vast array of delectable foods. I thoroughly enjoy the stay. Also, please arrange the 4 hour tour for 70 JOD with the hotel. We had a sunset tour and it was by far the best thing I’ve done today. Loved the stay and the staff and so thankful for making the stay unreal.

This time I was mainly looked after by Zid, and all the staff, including him, were very kind. The location was great, there was plenty of delicious food, and I had a fulfilling trip. If you're coming to Wadi Rum, Jordan, I highly recommend this place!

My sister and I were traveling in Jordan. We had high requirements for accommodation. We stayed in the Wadirum Desert for one night and chose this one instead of the bubble house because we thought the bathroom here was better. We were also worried that the bubble house would heat us to death. The overall experience is good, but the signal in the desert is really bad. Contact your family as soon as possible. Since we bought the Jordan Pass, we have to go to the tourist center to check the ticket and stamp it, and then tell the uncle in the hat which hotel you are staying in. He will ask for your phone number because there are so many hotels... But fortunately, his phone went through as soon as he dialed it, so the hotel arranged a Jeep to pick us up. Note⚠️This jeep is actually the same as the jeep in the jeep tour later. The weather was too hot and we were not happy to sit outside. When we arrived at the hotel, the air conditioning was a bit slow... After half an hour it was still around 33 degrees. Since I didn't have lunch, I ordered a relatively large meal for 15jd. At 5 o'clock, a jeep picked us up to go to the desert to watch the sunset. ⚠️You need to communicate with the hotel in advance about how long you want the tour to last, because it is not free. It is said that under normal circumstances, a 2-hour tour costs 35 DJs. The hotel seems to be more expensive, so it is recommended to ”bargain” ~ The guide was very good. He took us to see the springs in the desert and also saw the sunset at the best spot. It was beautiful! Dinner was a surprise! Very ceremonial ~ Everyone gathered together to start the 🔛 food night ~ All in all, it's very rich. The only flaw? There is no wine, but if you want, you can prepare it in advance and bring your own ~ Anyway, I regret it very much ~ It started to get cold when I was sleeping... The air conditioner was turned on, and the temperature was about 18 degrees. Accommodation in the desert basically includes breakfast and dinner. The breakfast the next day is also very rich and ceremonial. It is a full experience. Without further ado, let’s take a look at the pictures ⚠️Their beds have very wide sides… Anyway, I bumped into them many times Eight rooms in total I guess there were about six guests that night. The hotel manager has done a lot to make us happy. Thank you 🥹