Hotel Dengan parking di Hyogo Prefecture, Japan

A very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.

Nice, modern and new hotel in Kinosaki onsen with great hospitality from the hotel owner and his staff. I was welcomed by the owner at the door when I arrived, and they even prepared a beautiful greeting card on my arrival. Welcome drink was provided and the owner recommended good restaurants and provided the USP of each onsen in Kinosaki. The room is spacious, clean and new! I especially like the Japanese style of the hotel. Yutaka and 1-day onsen pass were provided for my stay. As the next day I had to move to another hotel, the owner very kindly helped me to transport my luggage to another hotel near the JR station. Overall, excellent stay, excellent people and excellent breakfast! :) Would love to visit Kinosaki onsen again and stay with Utsuroi Tsuchiya.

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

The double room was quite a bit more expensive than the king room, but it was very spacious and clean inside, truly comfortable 👍 The front desk is on the second floor, and there's a lounge next to it. It seems like they offer free snacks in the afternoon, but we didn't get to try them. The location isn't far from Sannomiya Station, but it felt like a maze around there 😵💫 Plus, with the skybridge under construction, several directions were blocked, so it took us ages to find our way in and out every time 🙃 And we had to go up and down that complicated skybridge—maybe I'm just bad with directions… It's about a 10-minute walk to the airport bus stop, which isn't super convenient if you're hauling luggage.

Conveniently located just a 3-minute walk from the Himeji Station East Exit. It’s easy to navigate to the other side of the station, providing quick access to Himeji Castle and Koko-en Garden. The front desk staff were extremely polite and efficient, and they can look after your luggage both before check-in and after check-out. In the restaurant to the left of the front desk, there is a free drink service starting at 17:30, offering alcoholic beverages like plum wine, wine, and shochu. From 20:30, they also serve complimentary Ochazuke (rice with green tea/broth). To the right of the front desk, various amenities such as lotion, moisturizer, and bath salts are available for guests to take freely. They also provide free hot coffee and tea, allowing you to relax comfortably on the sofa. Breakfast is a Japanese, Western, and Chinese buffet served from 06:30. It includes Himeji's famous Oden. Although it was served with mustard instead of the traditional ginger soy sauce, it was well-flavored and delicious. I stayed in a non-smoking single room, which had a window that could be opened. The desk was equipped with a large mirror and a TV, and turning on the TV displays the room-specific Wi-Fi password. While there is no public bath, the room's en-suite bathroom includes a bathtub and is fully stocked with shampoo, conditioner, body wash, hand soap, a toothbrush, and toothpaste. Controlling the air conditioning temperature and lights was incredibly convenient via buttons built into the bed, saving the trouble of looking around for switches. Having three power outlets on the desk was also very handy, and I highly appreciated the fabric deodorizer spray provided. Overall, despite being compact, I found the room layout and amenities to be exceptionally user-friendly. 姫路駅東口から徒歩３分ほどの駅チカ。駅の反対側も迷わず行けるので、反対側にある好古園や姫路城にも簡単アクセス。フロントの担当者もとても丁寧で対応が早い。チェックイン前後に荷物を預かってもらえる。フロントに向かって左側のレストランでは、17:30からフリードリンクで梅酒、ワイン、焼酎などのアルコールが、20:30からお茶漬けのサービスがある。また、右手には化粧水、乳液、バスソルト等のアメニティが置いてあり持ち帰り自由。フリーサービスでホットコーヒーやお茶も頂けるので、ソファでゆっくりくつろげる。朝食は06:30から和洋中のバイキング。姫路名物おでんもある。生姜醤油ではなく、からしではあったが味がしみ込んで美味しい。利用した部屋は禁煙シングルルームだったが、窓も付いており開閉もできる。机に大きな鏡とテレビがついており、テレビをつけると部屋別のWIFIパスワードが表示される。大浴場はないので部屋のユニットバスを利用。バスタブもあり、シャンプー、リンス、ボディソープ、ハンドソープ、歯ブラシ、歯磨き粉は揃っている。エアコンの温度設定や電気などは、ベッドに備え付けのボタンで変えることができ、あちこち探す必要がなくとても便利だった。コンセントも机に３つあって便利。服の消臭スプレーは非常にありがたく使わせてもらった。コンパクトながらも全体的にとてもユーザーフレンドリーな部屋の構造とアメニティだと思う。

We stayed at the hotel in October 2024. We took two rooms for two. Pros: 1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing. 2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself). 3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too. 4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel. 5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly. 6. There is a private onsen (we did not use it). 7. They give a free pass to 7 public onsen. They give discounts on souvenirs. 8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge. Nuances: 1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much. 2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.

:) Thankful for the hotel shuttle service as the hotel is located after a really steep slope. Both onsen in hotel and the next building are good and clean. :( Amenities didn't include facial cleanser and milk lotion. The pillows are too hard for me. The dinner plate arrangement setting appears to be dated - some of the food containers are old/ worn out with visible scratches on the surface. The menu is in Japanese wordings - will be good to provide English version.

This is an older Japanese-style star hotel that exudes the understated luxury of an economic boom period. Although the hotel itself is quite old, the room size, maintenance, and staff quality are still maintained at a high standard. Satisfied!

Left a facial washing machine in the shower room. After check out we call back to ask for it but they said they could not find it, not even in lost and found. There are so many cleaners when we left the hotel so I’m pretty sure the cleaners are part time and one of them took it. Staff said they don’t speak English so I used a translator to speak to them. I think staff need to be better trained.

The Grand Mercure Awaji Island Resort & Spa is nestled on a hillside, offering views of the sea and the bridge. The rooms are spacious and comfortable, also boasting sea views. As with all Mercure hotels, it's always bustling with guests, and the accommodation and dining are excellent. This particular hotel is family-friendly, making it a great choice for families looking for a holiday.