Hotel Dengan Parking di Shiga Prefecture, Japan

Hotel Otsu Biwako was absolutely superb in terms of both facilities and service. It was the most satisfying hotel stay during my entire trip to Japan. We were given a high-floor room with a delightful view. There's a large VALU supermarket just a 5-minute walk from the hotel, and the drugstore next to it offers tax-free shopping. About a ten-minute walk away, there's also a sushi restaurant with excellent value for money and incredibly fresh ingredients.

Very good experience at the Mercure Lake Biwa. A high-standard hotel with great views and quality services. Even though there were many group guests, everything was well organized. Thanks to my Accor card, I could enjoy some nice benefits, which was much appreciated. The staff was friendly, attentive, and always willing to help. They are also bike friendly !

The hotel is a bit of a distance from the JR station, but the shuttle bus every 20 minutes is quite convenient. The view is absolutely beautiful; the balcony faces Lake Biwa, perfect for watching the sunset in peace and tranquility.

Overall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls ! Let’s talk about the suggested improvements on facilities provided by hotel:  1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area. 2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain…… 3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance. 4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff…… Other - nothing to say really

Good location just near station. The room is the biggest I have ever stayed in Japan. The facilities are good and new. Hotel offer free breakfast and fresh fruit juice. Highly recommended!

Love the overall experience, sunrise view is a bonus, staff are super friendly. However, we booked through trip.com, the price shows online does not include the kid, even we selected the kid at the begining, so we had to pay additional at check out. This is agent's issue, not the resort.

This hotel has the best hotel receptionist we met on our 6 week traveling through Japan. Our bicycle was broken, she was very patient with the language barrier between us. She insisted we brought the bike insde the hotel as outside it was too hot. She went collect plastic gloves, carried our bike chain (which was very greasy), helped 10 minutes to work on the chain. She told us she worked in a bikeshop before she started working in the hotel. An amazing lady!!

The Western-style room was spacious, with a large, comfortable bed. The onsen (hot springs) were excellent, with several to choose from, and the area wasn't crowded. The water was excellent, leaving my skin feeling smooth and refreshed. The hotel requires a meal plan; adding dinner upon arrival costs 10,000 yen per person. There are few restaurants nearby, but there's a yakiniku restaurant with excellent beef.

The front desk is located on the second floor of the Lawson convenience store in the west exit rotary, right next to Kusatsu Station. The three staff members at the small front desk were efficient and helpful. The contracted parking lot is in the building immediately to the left as you enter the rotary, and the signs were easy to find. The overnight parking fee of 500 yen was a welcome bonus. The amenities were also of high quality. The water, tea, and snacks in the refrigerator were all free, which was a nice touch.

I always feel safe staying here. On weekends, there are many other guests, so the noise can be a concern, but on weekdays it is very quiet and nice.