Hotel Dengan Parking di Metro Manila, Philippines

Overall, we had a wonderful time. The restaurant though is not that big to accommodate the hotel guests during breakfasf time, so if you go there around 7am or later, you may have to line up and wait for a long time.

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance. Overall very convenient to everywhere, will come back .

My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas

Perfect Location..Just a 10 minute walk to SM Mall of Asia, Hotel 101 is ideally located so you can have great entertainment in Metro Manila. The room is okay and the swimming pool is great. The only con is the slow wifi and mobile signal. Overall, I recommend this.

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

I arrived past midnight and the reception and checkin attendants are very accommodating. The hotel is evidently new. Room is clean and the size is reasonable. Breakfast is more on a Chinese style. The air condition control is not properly working that the room temperature kept at freezing cold. I had to turn the air condition off sometimes. Overall experience is great, but I can only give a 4 out of 5 stars.

Stayed for 4 nights over the past weekend. The connection to Ayala Mall is a plus point. The service of the restaurant staff must be commended. One of the day, the room was not cleaned up. Another day, a wet bathroom mat was placed on the sofa (yekks). The eco-green card that i placed on my sheets went missing. There is a musky smell in the corridor on some levels, esp. L5, where it is connected to the pool. Additionally, there is a sewage smell emanating from a corner of the family room. The soundproofing of the window and door is not good, I can hear noise from the corridor and from the swimming pool. The breakfast is good, with a reasonable selection, albeit not much change over the days.

The room is clean. I liked the bedding because they don’t smell like fabric conditioner. The room has a microwave, a small refrigerator, and a safe. The bathroom and the room are spacious. The hygiene kits are complete, and the room is always cleaned. Coffee, water, shampoo, and soap are regularly refilled. The location is good, near BGC, SM Aura, Market! Market!, and the Venice Grand Canal. The staff are approachable and courteous. The food price is okay for the portion size, though the service is a bit slow. There is also a fitness gym and a pool. There’s a 7-Eleven outside and right below the mall. SM Aura is just a 5-minute walk if you want to shop or eat at different restaurants. All in all, 10/10.

We had an incredible stay at this hotel in BGC. It had everything we needed, a great buffet, a nice pool, and a well-equipped gym & everything more to offer. Perfect for a relaxing family trip. Of course the staff were really kind and helpful, which made the hotels hospitality more enjoyable and the rooms were clean, spacious, and beautifully designed. We felt super comfortable the whole time. Overall, we loved our stay and highly recommend this hotel, especially for families. We’d definitely come back,🥰