Hotel Dengan Pools di Brussels-Capital Region, Belgium

Great hotel room. Everything was clean and well maintained. We did struggle a bit with the AC, and couldn’t really get it to work unfortunately. But great stay otherwise!

Here are some details that the hotel could manage better: 1. Water pressure not strong enough 2. Only 4 hanger hooks on the bathroom door, not enough and far to get the clothes after shower. 3. Artist decor shelves look cool, but not practical for travellers. We need a work desk instead. The tea table is too small for two people to dine, and not even great for doing work. Socket is far, and you will need a 2-3m cable to connect your it to your laptop in the sofa area. 4. Check in process took an hour to be done, but there is no chair for the check-in costumer. The city tax was mistakenly collected. When I showed the prepaid proof, I was asked to send an email to the company to ask for file an investigation. Later in 15mins, I got immediately refund after I asked of if I should contact my travel agent. The room keycard failed to access the first room. It took the receptionists to figure out the solution and I got a new card for another room in 15mins. The efficiency was very low and not smooth at all. 5. We went back to the room after feeling cold stepping out of the hotel around 10am. Later found out two housekeepers started to vacuum the floor and clear the bathroom. We wanted to change our clothes and use the toilet, but they don’t understand. The lady went in and out the bathroom showing impatience and long face. We felt disrupting their work, and we could only get changed in front of the housekeepers in the living room and excuse the lady to let us use the toilet. 6. I once swam in a pool with more than 20 people. It was super crowded. What’s the point of making appointment of using the pool? Besides of the aforementioned, there are still something I like. + There are not many hotels offer pool in Brussels. This hotel has a cool pool on the rooftop with sun baths on each side, and wonderful city view in the both sides of terrace. The pool design is great. + Check in place is in the 2nd floor, bigger than in the lobby of the building. The bar, waiting area and 4 check-in desks are connected in the same area. +Quick lift - It will bring you directly to the floor you press for +The basic room is very spacious and cosy. I enjoyed my stay here. Very quiet all day.

The hotel is 15 minutes away from the airport and there is a Chinese consulate nearby. It was an old hotel before, but it was taken over by the Chinese. Chinese signs can be seen everywhere. The hotel breakfast includes Chinese fried noodles and white porridge, pickled mustard, and Western bread and cheese. . Most of the guests are airline employees. Compared with hotels booked in other cities, this one has the largest rooms.

The hotel was great, there were a few restaurants very near/attached. Walking distance to a few attractions I was interested in. Great experience 

The overall stay was good with very warm welcome and tourist advice from the front desk staff (Martina) and the welcome drink corner. However, there are a few things that we wish the hotel could improve. First, the shower area is highly slippery. Thought the floor material for the shower area is not right for that purpose. Second, when we checked out, we asked the front desk staff (new ones that we haven’t met before) to help call a taxi for our family to the train station. The staff said the taxi should arrive in 20 min. After waiting for 20min, passing the time when the taxi should have arrived, we asked the staff to check the status of the taxi. Then the staff told us that the taxi would not come and there was no commitment from the taxi driver to take the order and advised us to call Uber by ourselves. We were astonished and disappointed as they should have told us earlier about the unreliability of calling a taxi. As the Uber required another 15min of wait, to make sure we could catch the train, we walked with our kids and heavy luggage all the way to the train station in a rainy and windy day!

Absolutely incredible experience at this hotel. From the early check in request they kindly accommodated, to the room upgrade offered, this hotel made the entire Brussels trip truly magical. The room was clean and spacious, the bed was amazing and every night brought restful sleep. The location was very central and it was easy to get around. Highly recommend this hotel!

The hotel is in a great location with excellent service and overall a very pleasant stay. The rooms are clean and comfortable, and the price is quite reasonable for what you get. If breakfast were included in the package, it would truly make the experience even better. Highly recommended for anyone looking for value and convenience.

Really nice Hotel with very professional staff. The only staff which did from my point of view not fulfill the 5 star requirements were the people standing in the lobby to carry your luggage. When we walked past and saying something like good morning or good evening we barely got a reply. We particularly enjoyed the outstanding breakfast which was the best we had since covid.

Stayed for three nights and had a lovely stay, only problem was the lifts weren't working the morning I was due to check out anyway, but besides that this hotel is a hidden gem in the city centre in Place des Martyrs. Rogier station is just a few minutes walk through the shopping centre, for airport bus, train and metro connections. I specifically chose Juliana as this hotel has a swimming pool and wellness facilities, with a mini gym and not many hotels in Brussels have pools. The room I requested was a quiet room on high floor away from lifts, room 306. Very comfortable, but be aware that the large top window brings in a lot of light, you need to ask to get it closed away or it will be very light. It's wonderful to provide Milton Brown toiletries and I enjoyed the Nespresso style coffee and teas provided. Housekeeping were helpful, I lost an earring in the bathroom basin and one of the ladies help recover it, so merci to her for her assistance. Pool, sauna and steam room are great, but be aware that there is no changing area, so go directly down to basement ready changed and wear slippers provided in the bathroom drawers. Staff were very helpful and friendly, I would definitely stay here again if I return to Brussels.