I booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
Everything was good eventho after flood in Aceh. I stayed during the flood season. The area wasn’t flooded, but there were power issues and unstable internet, so the hotel operated on a generator. Very friendly and polite staff. Room also clean. But the bathroom was not safe. The shower head fell and hit my shoulder while I was showering. Breakfast was good. I really liked the bihun goreng. The nasi goreng was a little bland, but it wasn’t a big issue. Ouh yaa, hotel near to Sate Matang stalls and souvenir shop. Can shopping at night because souvenir shop closed on 11pm.
Our flight arrive early at 8:00a.m so I had called ahead to see if we could check in earlier than the normal 2:00 p.m and i was told to check with the reception upon arrival. To our surprise, we were told that our rooms were ready and check in was a breeze.
The staff were friendly and helpful, the food excellent and the rooms were comfortable. Absolute 5 star from my experience. Will certainly stay there again
Overall was ok. big and clean room (except bathroom was a bit run down and shower clogged - Room 317) Room service was ok and breakfast is the best. Biggest disappointment was food quality at the rooftop. Ordered pizza. was not cooked properly. When told the waiteress, what we received back was the same pizza which was reheated though flour/crust still not properly baked. Also, system have we Price Match. I found Agoda price RM50 cheaper but cannot claim as booking made less than 24 hours. Should have not put the Price Match logo if not eligible. Very misrepresenting.
Lokasi sangat strategis…dekat kemana2 apalagi bersebelahan dengan mini market dan pam bensin serta di sekitarnya ada pertokoan jadi kalau mau beli sesuatu tinggal jalan kaki saja. Kulineran pun bisa dengan jalan kaki…
Nginep di hotel ini rasanya kayak nemu “basecamp” paling strategis di tengah kota. Mau ke mana-mana dekat—mau cari makan tinggal jalan kaki, mau ngopi tinggal nyebrang,
Kamarnya bersih, nyaman, dan cukup luas. Kasurnya empuk banget sampai-sampai niat bangun pagi buat jalan-jalan berubah jadi “yaudah besok aja deh” 😴
Pelayanan juga ramah, staff-nya helpful, jadi bikin betah. Pokoknya hotel ini cocok buat yang mau:
staycation santai
honeymoon tipis-tipis
atau sekadar kabur dari rutinitas
Kesimpulan: lokasi strategis, ada balkon buat bengong , dan nyaman banget. Minusnya cuma satu… susah check-out karena udah terlalu betah 😆
Had such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨
The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day.
Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍
Sarapan pagi tidak digalakkan dengan harga bilik yang mahal, hanya menghidangkan nasi tua dan ayam tua.... Roti tiada jem dan tetamu yang ramai dan saya pun merungut minta diceritakan lagi, sudah habis. dan digantikan dengan telur sunny side up.. .. Kedudukan Cik adalah pada pukul 9 pagi tetapi tiada makanan tersedia...
Saya menempah 1 bilik pada hari Sabtu dan 2 bilik pada hari Ahad, jenis superir dan deluxe
Secara automatik dalam fikiran saya saya masih akan tinggal di bilik yang sama
Tetapi selepas selesai menikmati sarapan pagi yang lazat, saya diberitahu bahawa bilik itu terpaksa dipindahkan ke tingkat atas dengan alasan ada yang telah menempahnya.
Walaupun ketika saya mendaftar masuk tidak ada maklumat sebelumnya...
Nota.
Bilik hari pertama bernombor 103
Hari kedua 205 & 206
One night stay in Banda Aceh before heading to Pulau Weh. Good choice. Simple, clean. Got upgraded to a room with a window, but the view is a wall, so no difference. Location is good - close to the main mosque. It is small town.
Sangat Baik
32 ulasan
8.9/10
Harga bermula
€ 18
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Wifi di Aceh
Terokai Ulasan Tetamu Hotel di Aceh
Lihat semua
8.1/10
Very Good
GGuest UserWe had a beautiful room with a direct view of the sea — absolutely breathtaking! The staff were very friendly and always helpful. It was a wonderful stay, and we’d definitely come back again.
RRanopI stayed at this hotel for a business trip, but its strategic downtown location made it feel like a bit of a vacation too. It's close to Banda Aceh's iconic mosque, which made getting around super easy and the atmosphere was really pleasant. It's perfect for anyone coming to Banda Aceh for business who still wants to enjoy the city without any hassle.
GGuest UserOne night stay in Banda Aceh before heading to Pulau Weh. Good choice. Simple, clean. Got upgraded to a room with a window, but the view is a wall, so no difference. Location is good - close to the main mosque. It is small town.
GGuest UserHad such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨
The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day.
Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍
EEdan1285Last minute booking this hotel after arrived at Banda Aceh on 22 Nov 2023. Price is reasonable. We received room number 333 and unfortunately the wifi connection was too bad. No connection inside room and we need to go down to lobby only able to get connected. Inform receiption and received reply nothing can be done. After dinner I did complain again to another receiption staff and he response very well by help us to change another room to 355 which is connection Wifi was extremely very good. Also help us to carry our luggage. He was so helpful and very good staff. Overall amenities was ok. Highly recommended for Muslim guest.
GGuest UserA well-located hotel in central Banda Aceh well within walking distance of the mosque. Excellent service and the restaurant has a good selection of food. The buffet breakfast has a lot of nice traditional Indonesia dishes. Would definitely stay again!
Cche norina hassanal bashryUpon checking in I was politely informed that my booking was not registered though I have shown them my booking which was fully paid to Trip.com , in the app and from my emails. Too tired to argue, I just paid for my stay at the counter and got to our room for the night . I then start calling trip the very nx morning complaining about my predicament. I am satisfied with their swift action and had things sorted out . Got my money back , the very next day of our stay. Happy with trip.com and the hotel .❤️ We had a very pleasant stay at the hotel , their service was commendable.
FFarOFFGreat hotel, room is big. Friendly staffs. Location is good but parking in not easy. Not suitable for wheelchair. Delicious breakfast and cheap if need to add more pax.
MMOHD AMINUL FAHMI AHMAD JALALINThe hotel is walking distance from Masjid Raya Baitulrahman. Easy to find food & souvenir
The staff is very helpful and breakfast has few choices at an affordable price
Also late check out can be requested
GGuest UserI like the surrounding of the hotel full of nearby food stalls. One of the best option in Aceh. Good value for money even though the rooms are a bit old fashioned. Close to the port for trip to Sabang.
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