Hotel Dengan Pools di Alberta, Canada

The bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out. Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience.

The cleanliness is actually OK, but it's quite run-down. The wash basin in my room was completely cracked and looked disgusting. I couldn't get through the two days I stayed there; it was a bit nauseating just looking at it. The breakfast was OK. Parking was convenient.

The bed was super comfy, and the room was clean, bright, and hygienic. The hotel amenities and services were good, and the front desk staff were very welcoming. There are supermarkets and convenience stores nearby, which is really convenient. The price was quite reasonable too!

Great value for a short term stay near the YYC, with turn off from major road BarlowTrail NE. The front entrance is a bit confusing if approaching from the rear industrial area. Staff were friendly and professional, usual hotel damage deposit and person staying in expectation. The room was very spacious and clean, although a bit dated. AC was a bit louder than expected, but was able to sleep through. I didn't have time to use the amenities (pool and gym).

I really loved this hotel; it offers great value for money and the service was quick. The small convenience store on the ground floor was super handy for snacks and water, and it was great to get ice in the evenings. The heating was incredibly warm, and the parking lot was huge. If I come back to Calgary, I'll definitely stay here again. Highly recommended!

The room is not very clean. Especially, the pillow has hair on it. The towel in front of the bathtub is dirty.

Love the location that can travel to Banff Park and the nearby nearby (should have a car to drive) and the staff are polite. Our room has a beautiful view even though it is on the ground floor. If you like the peace of a small town like Cochrane, it should be another option. And going to Calgary airport is a short drive away.

I have stayed in this hotel many times. The location and facilities are excellent. It is a very good choice for Jasper. However, the soundproofing is average. Even late at night, there are still children running in the corridor, which is very noisy. If you need quiet, you must make a request, otherwise you will be arranged to a room at the farthest end of the corridor (a long way to go).

I was told by the front desk that the cost for a taxi to get to the airport was approximately $50. Then I was told by another member of the staff that it was around $65. I asked the staff to go ahead and book me the taxi and I ended up paying $80 to get to the airport one way. The hotel really needs to figure out a system with the taxi cab drivers regarding flat rates because $80 for Edmonton is unacceptable.

Frequent shuttles and supported front desk. The room is way better than four point and I love it