Hotel Dengan Kolam di Alberta, Kanada

Was absolutely filthy because the room with the steam bath I would suggest bringing your own cleaner and making sure to clean the tub in the bathroom very well The bed was very comfortable though and yet the people behind the desk were yet very rude and very ignorant they had no manners at all and were very short with everyone

Spent 5 nights here and was very pleased. Staff were, without exception, pleasant, friendly, helpful and welcoming. Room was spacious and well-equipped. Restaurant/bar served good range of food and drinks. Reasonably priced and tasty. One thing which puzzled me was that, having paid for breakfast in advance, I was left to serve myself from the drinks and buffet area. I had no problem whatsoever in doing so. However, over the course of several breakfasts, I noticed that a few other guests were served by the waiting staff. It was not clear why this was. The hotel has pleasant decor and good facilities, including pool and gym. However, it is slightly puzzling why it is called Holiday Inn:Calgary Airport, as it is not in close proximity to the airport in the manner one would usually expect. Which leads me to the only problem I have with this hotel; its shuttle bus. The IHG app indicated that a shuttle bus was available. Indeed, it provided information as to where the buses were to be found - with information relating to both international and domestic terminals. I went to the appointed place and waited and waited. No shuttle bus appeared. I was really keen to get to the hotel as I had arrived on an early morning flight from the U.S. Finally, after an hour, I called the hotel and spoke to someone who said he would transfer me to reception. The connection then dropped. At the same time, a driver from another hotel group informed me that one had to order the Holiday Inn shuttle. I telephoned again and, this time, was told that the shuttle bus would make its way to the airport to collect me. Which it did. By that time, I'd been standing outside the arrivals area for well over an hour. When I got to the hotel, reception staff told me that the requirement of ordering use of the shuttle in advance had been in place for about four years. That being the case, why for goodness sake doesn't the app, the website or the email one receives in advance of a stay tell people that! It was frustrating to the point of annoyance and really out of step with all other customer service/relations. I had the interesting experience of the hotel being evacuated one evening due to a fire alarm (found to be false). Staff seemed to handle the matter competently. It's reassuring that a Fire Station is very close by - much closer than the airport and the firefighters didn't have to wait for, or order, a shuttle bus.

A very new hotel on the block as construction next door for their sister hotel is not done but barely noticeable as we’re always out during the day. Beautiful, clean, and spacious rooms and amenities. Really loved the pourover coffee they have in the rooms too. we always just had breakfast at the first floor cafe. Plus, we saw the northern lights from our balcony our first night!

Everything was great - clean rooms, comfy bed, great breakfast, convenient shuttle to airport, very friendly and helpful staff - EXCEPT, in a hotel with “no smoking “ signs all over, we opened our room and were greeted by a very strong smell of cigarette smoke. We arrived after midnight and had to leave early, so I did not request a different room, and boy do I regret that decision. I had the worst night of sleep ever- the smoke smell was so strong. So if you plan to stay here, be sure you don’t get room 217, and ask if the room you are assigned was ever a smoking room. That’s all I can figure is what happened here. I would be very leery of staying here again based on what happened, and in spite of all the nice amenities the hotel offers.

Fantastic Hotel. Staff are exceptionally helpful and friendly. Property is very clean and well maintained. Location is excellent and the views are awesome. The beds are top quality and super comfortable. We are returning to the same property in 2 weeks and are really looking forward to it.

I had a wonderful stay here. The staff was very friendly and got us the room we wanted with no issues. The rooms were very nice and clean. The large pool and hot tub area was a great place to relax after a long day of hiking. Would recommend!

Room was nice and clean. Breakfast had good selections. Staff was okay. However there was a guy taking the same elevator looking suspicious he did not tap his room key just let us do. He said he was struggling to get his room key and tried to search in his pants pocket but hands out with nothing. He came out the elevator on the same floor. We headed to different direction but when we were entering our room and looked to him, he turned around and walked back towards our direction. We went in the room right away closed and locked the door. Hotel can definitely do better regarding safety.

This hotel not only met our expectations but surpassed them! All the staff were very welcoming, friendly and helpful. The guest room is well appointed with a very comfortable bed, fridge, microwave, kettle, coffee maker, large screen tv, comfortable chair, a desk area, and large windows with blackout drapes. Slippers and robe are thoughtfully provided. The bathroom has a marble like surround with walk in shower. The vanity area has a large top. Hairdryer and makeup mirror supplied. Water pressure is great and the toilet even has a bidet. The property has a charming outdoor garden/patio area. The pool temperature is warm. The hot tub temperature is great, but is a bit on the small side. There is a well equiped gym for guest use. This hotel is truly a gem!

This was a disappointing stay. The contract was for a private bathroom. The wash basin was in the main room and doubled as a sink. No definition of private bathroom has the wash basin outside the toilet/shower room. There was a constant vibration from the large fans / generator directly outside the window. This went on all night with the window shut. We raised this and were told ‘it’s for the whole complex so we can’t turn it off’ and “it’s next door and not on our property so we can’t do anything about it.” “You need to keep the window shut as it’s soundproof.” We did and it wasn’t. We asked how to manage the heat in the room. The toilet/ shower was like a sauna and the rest of the room was very hot. The advice was turn off the thermostat (it wasn’t on), put on the airconditioner (all night!?) and open the window. See above re shutting the window against compressor noise. There were no other rooms we could be moved to for our remaining stay of two nights and ‘housekeeping didn’t like it if guests stay single nights’, ‘if we have another room you’ll be the first to know’ All in all we felt dismissed. The inconveniences in the room and the terrible attitude of the staff were far short of expectations for a room of around $500 per night. Congratulations to Marwan and his Czech colleague who helped get maintenance reduce the heat. But a rip off for the price.

We were on our way to Mexico and had to overnight in Calgary. Hotel had free shuttle and it was available all day on the hour. Our room was quiet and the staff excellent. Our stay was short but we were treated like our business was appreciated. They let us know our room was ready by email. It has an on site restuarant with other options near by.

Was absolutely filthy because the room with the steam bath I would suggest bringing your own cleaner and making sure to clean the tub in the bathroom very well The bed was very comfortable though and yet the people behind the desk were yet very rude and very ignorant they had no manners at all and were very short with everyone

Spent 5 nights here and was very pleased. Staff were, without exception, pleasant, friendly, helpful and welcoming. Room was spacious and well-equipped. Restaurant/bar served good range of food and drinks. Reasonably priced and tasty. One thing which puzzled me was that, having paid for breakfast in advance, I was left to serve myself from the drinks and buffet area. I had no problem whatsoever in doing so. However, over the course of several breakfasts, I noticed that a few other guests were served by the waiting staff. It was not clear why this was. The hotel has pleasant decor and good facilities, including pool and gym. However, it is slightly puzzling why it is called Holiday Inn:Calgary Airport, as it is not in close proximity to the airport in the manner one would usually expect. Which leads me to the only problem I have with this hotel; its shuttle bus. The IHG app indicated that a shuttle bus was available. Indeed, it provided information as to where the buses were to be found - with information relating to both international and domestic terminals. I went to the appointed place and waited and waited. No shuttle bus appeared. I was really keen to get to the hotel as I had arrived on an early morning flight from the U.S. Finally, after an hour, I called the hotel and spoke to someone who said he would transfer me to reception. The connection then dropped. At the same time, a driver from another hotel group informed me that one had to order the Holiday Inn shuttle. I telephoned again and, this time, was told that the shuttle bus would make its way to the airport to collect me. Which it did. By that time, I'd been standing outside the arrivals area for well over an hour. When I got to the hotel, reception staff told me that the requirement of ordering use of the shuttle in advance had been in place for about four years. That being the case, why for goodness sake doesn't the app, the website or the email one receives in advance of a stay tell people that! It was frustrating to the point of annoyance and really out of step with all other customer service/relations. I had the interesting experience of the hotel being evacuated one evening due to a fire alarm (found to be false). Staff seemed to handle the matter competently. It's reassuring that a Fire Station is very close by - much closer than the airport and the firefighters didn't have to wait for, or order, a shuttle bus.

Everything was great - clean rooms, comfy bed, great breakfast, convenient shuttle to airport, very friendly and helpful staff - EXCEPT, in a hotel with “no smoking “ signs all over, we opened our room and were greeted by a very strong smell of cigarette smoke. We arrived after midnight and had to leave early, so I did not request a different room, and boy do I regret that decision. I had the worst night of sleep ever- the smoke smell was so strong. So if you plan to stay here, be sure you don’t get room 217, and ask if the room you are assigned was ever a smoking room. That’s all I can figure is what happened here. I would be very leery of staying here again based on what happened, and in spite of all the nice amenities the hotel offers.

This hotel not only met our expectations but surpassed them! All the staff were very welcoming, friendly and helpful. The guest room is well appointed with a very comfortable bed, fridge, microwave, kettle, coffee maker, large screen tv, comfortable chair, a desk area, and large windows with blackout drapes. Slippers and robe are thoughtfully provided. The bathroom has a marble like surround with walk in shower. The vanity area has a large top. Hairdryer and makeup mirror supplied. Water pressure is great and the toilet even has a bidet. The property has a charming outdoor garden/patio area. The pool temperature is warm. The hot tub temperature is great, but is a bit on the small side. There is a well equiped gym for guest use. This hotel is truly a gem!

We were on our way to Mexico and had to overnight in Calgary. Hotel had free shuttle and it was available all day on the hour. Our room was quiet and the staff excellent. Our stay was short but we were treated like our business was appreciated. They let us know our room was ready by email. It has an on site restuarant with other options near by.

Good location. Comfy bed. Bathroom could use some improvements but overall pretty good for the price. Would be nice if smoking was allowed on the balcony, as that's the only reason I booked the balcony.

房間乾淨舒適寬敞，機場班車方便，酒店正餐水準比想象超預期，不錯。 房間浴室水稍微小了一點不知是否只是我們住的房間。對於轉機休息足夠好了。

My stay at Hampton Inn by Hilton Calgary Airport North was fantastic! The hotel is conveniently located near the airport, making it perfect for travelers. I loved the free shuttle service, which made getting to and from the airport a breeze. The room was clean, modern, and very comfortable, providing a great night's sleep. I also appreciated the new coin laundry facilities, which were super convenient during my stay. The staff were friendly and efficient, and the complimentary breakfast had plenty of options to start the day right. Highly recommend for anyone traveling through Calgary!

We stayed at the Grey Eagle Resort hotel for the DreamSonic 2023 event on July 18, 2023. The staff of the hotel was amazing, especially Francis and Stevie. When we checked in early, Stevie and Francis worked hard to try to get us checked in asap. They are so friendly, nice and professional! When we were waiting at the lobby, Stevie checked in with us and offered us free lemonade water and chocolate cookies. Stevie and Francis made us feel at home. The room was also great! The mattress was so comfortable. We enjoyed our stay there so much because of the high-quality customer service and professionalism Francis and Stevie provided and showed. We are definitely want to come back to the Grey Eagle Hotel next time in town!

they didnt provide us a receipt which is unusual cause they said we booked on trip.com where we can get the receipt which i booked several times to a different hotel using 3rd party but stil they provide receipt

A very new hotel on the block as construction next door for their sister hotel is not done but barely noticeable as we’re always out during the day. Beautiful, clean, and spacious rooms and amenities. Really loved the pourover coffee they have in the rooms too. we always just had breakfast at the first floor cafe. Plus, we saw the northern lights from our balcony our first night!

Fantastic Hotel. Staff are exceptionally helpful and friendly. Property is very clean and well maintained. Location is excellent and the views are awesome. The beds are top quality and super comfortable. We are returning to the same property in 2 weeks and are really looking forward to it.

This was a disappointing stay. The contract was for a private bathroom. The wash basin was in the main room and doubled as a sink. No definition of private bathroom has the wash basin outside the toilet/shower room. There was a constant vibration from the large fans / generator directly outside the window. This went on all night with the window shut. We raised this and were told ‘it’s for the whole complex so we can’t turn it off’ and “it’s next door and not on our property so we can’t do anything about it.” “You need to keep the window shut as it’s soundproof.” We did and it wasn’t. We asked how to manage the heat in the room. The toilet/ shower was like a sauna and the rest of the room was very hot. The advice was turn off the thermostat (it wasn’t on), put on the airconditioner (all night!?) and open the window. See above re shutting the window against compressor noise. There were no other rooms we could be moved to for our remaining stay of two nights and ‘housekeeping didn’t like it if guests stay single nights’, ‘if we have another room you’ll be the first to know’ All in all we felt dismissed. The inconveniences in the room and the terrible attitude of the staff were far short of expectations for a room of around $500 per night. Congratulations to Marwan and his Czech colleague who helped get maintenance reduce the heat. But a rip off for the price.

I am paraplegic and I was travelling with my eight-year-old son. On August 30 I called the both of you Lodge to inquire about their accessibility policies. They told me they had an accessible guestroom that would meet my needs. I reserved the room for the night of September 6 upon arriving, I immediately noticed that there was no automatic doors or automatic door, opener buttons, the doorways were very narrow, and it was hard to get my wheelchair and the luggage in Inside. Once inside, I had to use the washroom, as we had just been travelling on a bus for hours, but I cannot fit my wheelchair in their washroom very easily, as it was not accessible in the least. I managed to get inside with the assistance of my child, but shutting the door was another story. After checking in, I realized that their ‘ Accessible’ room was all the way at the end of the hall tucked into the corner, with a very narrow hallway leading up to the door, which made it impossible for me to get inside without, once again, the assistance of my child. The room itself was a disgrace. Very small and not enough room on either side of the bed to allow a safe transfer. The curtains/windows were beyond my reach. I cannot have any light or fresh air and to add to the discomfort the room was smelt musty, and a faint odour of steel urine . I cannot even open the mini fridge or reach the television. The bed/mattress seemed like just a cheap double bed The bathroom doorways were so narrow. I could barely enter it, and even if I could access it easily, it would MM have been completely unuseable for me. There was not sufficient clearance under the sink for my wheelchair, I cannot get anywhere near the toilet, and there was no accessible bathing option, just a lowered bathtub that again, would have been completely useless to somebody in a wheelchair. If this was not insulting enough, not to mention frustrating, and very disappointing for me and my son, when I went and told the staff at the front desk that I was not able to stay in that room, as it would not be functional for me, put me in a different hotel and charged me a $50 upgrade fee, and they did not even offer to assist me moving to the hotel, which ended up causing Sun and I to miss already paid for attraction. Once I got to the other hotel, I realized I had to pay a $250 security deposit which was $50 more than the other hotel and $50 less I had for my vacation that I spent a great deal of time saving and budgeting for in total, I spent $160 more than I was planning on spending and it severely took a negative tool on our trip and it’s entirety and the ripple affect this caused was extensive. When I got home, I messaged the manager and asked him to make me finish the whole and addressed my concerns about the completed. Disregard for accessibility/safety. He tried to throw $50 at me and tell me that the accessible room works for many of his guests and that he was grateful for my feedback as they strive to achieve accessibil

Parking was a struggle with an over sized vehicle that wouldn’t fit in the garage which isn’t their fault but still inconvenient but none the less staff was extremely helpful and inviting. Quick easy check in.

Great location! The shower could have been cleaner. However, the real concern was an unknown person entering our hotel room at 7:30 A.M. My partner and I were unable to fall back asleep after this happening and hotel staff only offered an apology, but no form of compensation. Additionally, parking is scant.

Stayed here with family mothers day weekend 2023 Great location Free underground parking Can walk easily to main street Banff Chili's restaurant in hotel Small gym All rooms face outdoor area Room slightly small but homey and clean Front desk staff nice Paid $269 per night all in with taxes for one night on trip.com The best part about this hotel is the cave and basin vintage style pool grotto. Its a giant hot tub

Very good hotel with a excellent service!! Clean, spacious room with a good kitchen where you can prepare your meals. I recommend the Tunnel Mountain Resort.

The staff are nice, but the place is in sore need of an upgrade, the furniture and carpets have seen better days. It’s the sort of place where you might think twice before walking barefoot. The shower is nice and hot. The air con is so noisy. If cheap and cheerful is your thing this will do, but we saw much better options and we have had words with our travel agent

really love the moose hotel. the location is perfect exactly in the downtown area and its near iga supermarket and bus stop. the outdoor hot pool is so lovely at the top of the hotel with the view of Banff mountain . there is a laundry coins The staff also really nice :) will coming back for sure

Room was nice and clean. Breakfast had good selections. Staff was okay. However there was a guy taking the same elevator looking suspicious he did not tap his room key just let us do. He said he was struggling to get his room key and tried to search in his pants pocket but hands out with nothing. He came out the elevator on the same floor. We headed to different direction but when we were entering our room and looked to him, he turned around and walked back towards our direction. We went in the room right away closed and locked the door. Hotel can definitely do better regarding safety.

I liked the room that it had a tub in the bathroom and microwave and fridge as well. Very convenient for me. Breakfast was self serve with choices of cold and hot drinks, lots of fruits, yogurt in the fridge, cereals and choices of bread with a toaster at the end of the counter. The dining room area is large and sunny. Relaxing atmosphere. The checkin counter person was very helpful and at check out took the time to help me find my Wyndham membership account so I could earn my credit for staying there. Very pleasant experience over all.

Good location and Convenient. Service was good and staff were friendly. The room was clean and in good size. Good to include breakfast, not super yummy, but fair enough for a morning start . The swimming pool is super small, we didn’t bother, we went out every day for our own activities arrangements.

Staff were amazingly friendly and helpful. I had arrived earlier than expected and I was able to check in right away. The King room had a great view of downtown Edmonton. I enjoyed the business lounge access with evening aperitifs, the view of the city from the lounge and it was amazing to watch the sunset in the evening. Having breakfast included in my room rates was a great addition to the booking as it was convenient for me. You can also watch the sunrise if you get to the lounge early enough to get a seat by the window while having your breakfast there.

Place was reasonably clean, amenities are ok and breakfast is good. However they are understaffed at night, making check-ins a long process. There's only one attendant and when I arrived there are at least 8 people In the line. No bottled water or sandals.

This Inn is located very near West Edmonton Mall, with 5 mins drive. This is a no-frill inn, with all you need. However, keep in mind it is really easy to hear somone talking in the corridor, so please the voice down to ensure everyone has a pleasant stay.

Booked this hotel..for 4 nights.. still here it’s night 2, but seriously going to be looking at other options in the morning for a better stay. I am paying 440$ a night for something that I thought was executive high end.. very disappointed. Plus side, the room is really great, beds and pillows are comfy and it is very clean. Here’s the thing, 440$ a night ? For what? Generally hotels that are in this price range come with: a concierge, a door man or two, room service, a mini bar, room service, turn down service, basic housekeeping service ,a room directory etc.. this hotel comes with no amenities which is just fine but at least lower your rates and don’t tout yourselves to be something you’re not. When I questioned front desk staff it was all blamed on Covid. Cop out at best and I feel sorry for your staff. I work in this industry and am appalled. Quit blaming the pandemic for your shortcomings. Great if you want to cheap out but at least lower your rates and call a spade a spade.

Great hotel at a cheap price! Rooms were cozy and clean, restaurant was amazing, and the workers very respectful. Would definitely book here again!

We booked the family room as we came with our teenaged kids for an oilers game. The room was HUGE! We had our own bedroom, and the kids had their own. Plus there is a pull out couch in the living room if you needed. The hotel is a great location, not overly far from west Ed mall or Roger’s place. The hotel itself is very clean and the front desk staff were great!

근처 상가들이 많아 편리해요. 대체적으로 직원들이 친절하지만 한 명의 여직원은 물어보는게 무서웠어요. 청결도 만족하고 다만 아침식사 시간에 테이블이 좀 부족한게 아쉬웠어요. 하지만 가격 대비 전체적으로 좋았어요