Hotel Dengan Pools di Quebec Province, Canada

A single issue can significantly detract from the overall experience, overshadowing the hotel's positive attributes, such as its location and the city's appeal. The room's cleanliness did not meet the standards expected of a five-star establishment. Despite presumed cleaning efforts, the room exhibited persistent uncleanliness. Evidence of this is readily apparent; for example, personal items left on surfaces, such as an iPad, mobile device, or dark-colored clothing, quickly accumulated dust or grime. Photographic evidence further substantiates this claim. Upon departure after a two-night stay, we attempted to address this concern with the reception. However, instead of offering an apology, the staff questioned our delay in reporting the issue and offered a complimentary coffee as compensation. How funny.

- located in a vantage point that commands a fabulous view of the river - The receptionist, Khalil, is friendly and caring to us. - nice and comfortable room that puts it on the pedestal in the same league; - squeaky clean and spick and span; - very comfortable mattresses. You are mollycoddled, from the very first moment you hit the sack; - quiet but conveniences are a stone's throw away!

Snug room that the hot shower and warm air were all working in severe winter in Montreal.  Perfect location with 5 mins walk from the metro station. Also the hotel provides plenty parking lots which suitable for driving visitors. Staff are always friendly and answerable!

✅ *Great location* — very convenient and close to shops, eateries, and public transport. ✅ *Clean and comfortable room*, friendly staff, and smooth check-in/out process. ✅ Quiet environment, ideal for rest after a long day. ❗️Only minor downside: no complimentary mineral water provided in the room — would be a nice touch for guests. Overall, still a very good experience and would consider staying again! #HotelReview #ComfortStay #GreatLocation #TravelFeedback

In town for a JFL show. Location was very convenient and the rom was immaculate. Resto on ground floor is very nice for a convenient meal of quick snack after travel and check-in. Staff are very pleasant and professional and were quick to accomodate our request for a room with a bathtub. My wife likes to soak after the travel part.. had a pleasant special effects surprise at bedtime when the streetlights below penetrated above the curtain/drape rod and produced a bit of a light show on the ceiling. Not enough to interfere with sleep and just right as a night light for the mid night trips to the washroom. All in all very nice hotel in a very convenient downtown location at a reasonable price

What a lovely place to stay. Staff were really friendly and helpful. The room was exceptional and of the standard that you would expect. The breakfast concierge was very helpful and the food was of a really great standard, beyond what we expected. The ease of being able to leave all of our luggage at the hotel before our flight made such a difference to our day. Will definitely will be back when we return next year. Thank you to all the staff.

Whilst the rooms are of a good size and the beds comfortable, the rooms need a lot of updating. The blinds did not fit the windows properly therefore letting in a lot of light at night, the safe did not work, the iron board leg had snapped leaving a sharp burr at one end and the toilet was not fixed properly to the wall. And because there are staff strikes ongoing, reception is regularly left unattended.  In the plus side, the restaurant in the lobby (which is not run by the hotel) is very good!

Staff was helpful, the outside of the building was a bit sketchy. Breakfast was good. bathroom okay. Tv works okay Overall a good one night experience

Love this hotel but I do have one complaint, there was a terrible odour in front of the elevators in the 12th floor.

Nous avons vraiment apprécié notre séjour et votre escompte!