Hotel Dengan Pools di Quebec Province, Canada

A single issue can significantly detract from the overall experience, overshadowing the hotel's positive attributes, such as its location and the city's appeal. The room's cleanliness did not meet the standards expected of a five-star establishment. Despite presumed cleaning efforts, the room exhibited persistent uncleanliness. Evidence of this is readily apparent; for example, personal items left on surfaces, such as an iPad, mobile device, or dark-colored clothing, quickly accumulated dust or grime. Photographic evidence further substantiates this claim. Upon departure after a two-night stay, we attempted to address this concern with the reception. However, instead of offering an apology, the staff questioned our delay in reporting the issue and offered a complimentary coffee as compensation. How funny.

The service was truly wonderful — the staff were warm, attentive, and made the entire stay feel effortless and relaxing. The location is ideal for exploring Old Quebec, and the hotel’s charming atmosphere really enhances the overall experience. The little shop inside the hotel is also a lovely bonus — beautifully curated with quality local items, perfect for souvenirs or small treats. I would absolutely recommend staying here to anyone visiting Quebec!

The hotel was in an excellent location! There were nearby restaurants, gas stations and the highway was easily accessible. My requests were honored, room was spacious and was cleaned twice during our three day stay. I would definitely book again!

Great location, close to some very good restaurants and a block away from Old Montreal, and close to Metro stations. The hotel is quite expensive for what it offers. It does have a laundry facility, which is nice, but the breakfasts are really substandard, considering the cost. Selecting breakfasts increases the room cost significantly, or you could pay $27 per person for the breakfast. It was standard hotel breakfast buffet - you could get twice the quality for half the price elsewhere. And parking is $28 per day, or portion of a day.

Great location in downtown Montreal, close to restaurants and attractions. The room was clean, modern, and comfortable. Staff were friendly and helpful throughout my stay. Loved the cozy lobby and on-site café. A perfect base for exploring the city—would definitely stay here again on my next visit!

Good location just right in the airport building so walking to the departure or meeting someone at arrivals is less than 5 minutes from the hotel. The customer service was great and the folks at reception deserve a special mention. The rooms are spacious and modern. The food was delicious and thumbs 👍

Whilst the rooms are of a good size and the beds comfortable, the rooms need a lot of updating. The blinds did not fit the windows properly therefore letting in a lot of light at night, the safe did not work, the iron board leg had snapped leaving a sharp burr at one end and the toilet was not fixed properly to the wall. And because there are staff strikes ongoing, reception is regularly left unattended.  In the plus side, the restaurant in the lobby (which is not run by the hotel) is very good!

Très bon service avec un excellent déjeuner continental ! On a même apporté des sacs de glace et ils l’ont garder au congélateur pour nous durant la nuit pour les reprendre le lendemain ! Ce fut très apprécié !

It is very clean hotel. Feels like recently renovated. Good location in Gatineau. Closed to ****** and many restaurant.

Nous avons vraiment apprécié notre séjour et votre escompte!