Hotel Dengan Pools di Rio de Janeiro State, Brazil

I paid a premium rate but had no internet. I asked at check-in if there was English speaking TV available and was told yes. There isn't. They charge you for water In the fridge. No way to get coffee before 6am. Bed was comfortable.

People at the converge were very nice and helpful specially Gabriel been very nice, helped us with any question and demand we had, we were so happy that he was there solved many of our problems and helped out with every thing even when our uber stopped working he was so nice taking uber from his app for us  Made our trip much more comfortable  He definitely has to be promoted by Hilton

Good for one night only. Breakfast is a bit chaotic and not many food options. Sometimes you have to queue and wait for the elevators. The rooms are pretty good but the air conditioning needs updating. The view from the top is good! I wouldn't stay again, unless desperate for a place to stay.

Eu e meu Esposo já somos clientes neste hotel em cabo frio, há muitos anos porque sempre éramos bem atendidos. A localização dele é boa , os quartos são muitos bem limpos e cheirosos e o café da manhã também é bem servido no restaurante. Mas desta vez deixou a desejar no atendimento na recepção , fomos muito maltratados o recepcionista muito grosseiro, sei educação para tratar as pessoas que são hóspedes do hotel . Ele ainda falou pra mim e meu Esposo tanto faz vocês cancelar ou não as diárias, como se a gente fosse ninguém me sentir muito mal com essa situação porque fomos pra curtir e não se aborrecer e isso nunca aconteceu comigo. Pedimos pra falar com a gerente Alessandra que nem deu importância a nosso caso e ainda falou que é porque ele o recepcionista é novo . Enfim faltou educação e empatia com o atendimento aos hóspedes desse hotel. Fiquei decepcionada !!!

Great location, close to the beach and local shops. Highly recommend if on a budget and want to be close to copacabana. Only real negative is there online booking which doesn’t really accommodate non Brazilian guests. Tried to do before arriving, received about 10 emails to do this! And even then it would not accept without certain information that only Brazilian nationals have. And when we got to the hotel, they asked us to do the online check in too, which took 45 mins or so for them to realise there is a fault with it. And then checked us in within 2 mins.

Quarto grande, toalhas e roupas de cama novinhas, piscina ótima, como chegamos 18h , ainda entramos com criança na piscina, pena que a aquecida hidro é paga e bem puxadinho o valor. Ótima localização bem no centrinho, não precisa pegar o carro pra passear. Banheiro bom. E bem escuro e silencioso pra dormir. Voltaremos outras vezes.

The location is great, however you should be aware that the you pay so much for the location and that's it. Standard double room is not spacious, with very small window. The hotel itself is far-far away from luxury, for Europe it looks like 2-3 stars, definitely not 4. The main advantage is rooftop, where you can see beautiful Copacabana beach from 14th floor. This terrace is open for every guest of hotel, even on New Year's eve for free. The service is poor: gentlemen on reception talked indifferently, barely understanding english. They even gave us misleading information: for example, one of them told I need to get up at 7:30 sharp to give belongings for laundry (and no chance to do it in advance or later), the second was sure that we needed to pay for New Year's dinner to have access to rooftop (he didn't know the word ”terrace”, by the way). Both were wrong. The breakfast was mediocre, with Fanta pretending to be orange juice and no vegetables at all, but with fair good cheeses and deserts though. The service in the bar is very-very slow.

The hotel has great breakfast and in general it’s nice. The room was spacious and the staff is attentive, but the check in took an hour, the same for the check out. The rooftop pool is quite beautiful as well and surprisingly, even it was after new year, it didn’t feel crowded.

Некоторые сотрудники стойки регистрации не рады гостям отеля, совершенно не внимательны, отвечают с одолжением. Я попросил меня переселить в другой номер, мне сказали что завтра утром приходитете и мы вас переселим. Утром другой сотрудник сказал что никуда он меня переселять не будкт, мест нет и он не знает кто и что мне обещал. Другая сотруница меня отправила в химчистку-партнера отеля, когда та была закрыта (хотя уверяла что в воскресенье она точно работает).