AAnonymous UserDidn't take any pictures, so I'll borrow two from other reviews. I rarely write hotel reviews, but this time, while visiting Pu'er, I stayed at two hotels, and it really highlights how much comparison matters. This was the first one I stayed at, and honestly, I had a feeling the experience wouldn't be great even before arriving.
My booked room supposedly included free airport pickup. I proactively called the front desk to book it in advance. They asked me to add the hotel's WeChat, but their replies were very cold. Regarding the pickup, they said they couldn't come at our arrival time due to a group charter or some other reason, and told us to take a taxi to the hotel, which the front desk would reimburse. I said I understood. However, when we arrived at the hotel in our own taxi, I saw two hotel shuttle vans sitting empty right outside the entrance. Honestly, if they don't want to offer this service, they shouldn't advertise it. To advertise it and then not provide it, based on the front desk's mood, is really baffling.
As for the front desk staff's attitude, it felt lukewarm at best, not particularly professional or enthusiastic. The uncle making noodles at the breakfast restaurant was actually much friendlier. It was a stark contrast to the front desk staff at the next hotel we stayed at, where the young men and women at reception were professional and welcoming. Saying 'home away from home' might be an exaggeration, but at least they made guests feel very comfortable checking in.
Also, the room didn't feel very spacious. Right behind the door, there was a wad of used tissue that hadn't been cleaned up. Overall, aside from the reception attitude (I'm not saying it was outright bad, but for a 300+ RMB per night room, we didn't even hear a 'welcome' or anything similar throughout our stay, so the experience was definitely mediocre) and the airport pickup, which I found subpar, everything else was fine. The hotel's location is good.
Tunjuk Lagi