Hotel Dengan Kolam di Puntarenas, Costa Rica

Excellent place to stay, soooo comfortable and homey!!!!!!! Way beyond all the luxurious hotels

They spoil you here! They have a WhatsApp set up for their guest services and it made it all the more spoiled. I was at the spa and I needed ice for my drink that I brought there and all I did was message and they brought it right to me. The food was great breakfast, lunch, and dinner. There was free shuttle service to Agua Azules and the town, which was perfect because we booked parasailing with Agua Azules and they dropped us off right at there steps. The room was clean. The property was beautiful. We got to see sloths, iguanas, and monkeys! The monkeys were right outside our hotel building (we booked a vista suite) when checking out.

This is a fairly standard all inclusive. Staff was friendly and helpful and property was nice. Food was good as well. Perfect for a 1-2 night stay. Rooms need renovation at this point. I would still recommend for anyone looking for a reasonable priced all inclusive.

We thoroughly enjoyed our stay at Shana and found the room, facilities and staff excellent. The breakfast, the bar and the dinners were equally excellent and the beach was also an added bonus. We plan on returning to Shana on our next visit it Costa Rica.

Beautiful resort with warm pool, clean beaches, and good service. The food has been very good with extra points to the coffee cafe. Considering it’s the off season, we had plenty of open space to ourselves with beautiful weather. The promotional plan they offered was not well executed, and we had to make several trips to the front desk to get it cleared up. But everyone was very accommodating to help.

Stayed 3 nights. Staff nice but only front desk spoke much English. Parking attendant was appreciated. Breakfast was ok. Had a couple dinners there with basic dishes- pizza, appetizers. Pool warm. Small play area for kids. Mixed crowd- families, retirees, bike tourists. Room was fine, got cleaned each day. No complaints at all. Although a bit off the beach it was also away from the downtown noise and bustle.

They spoil you here! They have a WhatsApp set up for their guest services and it made it all the more spoiled. I was at the spa and I needed ice for my drink that I brought there and all I did was message and they brought it right to me. The food was great breakfast, lunch, and dinner. There was free shuttle service to Agua Azules and the town, which was perfect because we booked parasailing with Agua Azules and they dropped us off right at there steps. The room was clean. The property was beautiful. We got to see sloths, iguanas, and monkeys! The monkeys were right outside our hotel building (we booked a vista suite) when checking out.

We thoroughly enjoyed our stay at Shana and found the room, facilities and staff excellent. The breakfast, the bar and the dinners were equally excellent and the beach was also an added bonus. We plan on returning to Shana on our next visit it Costa Rica.

The photos of their rooms look exactly like the actual room we received ! If anything the room appeared bigger than what we expected. We had booked the king bed room overlooking the pool and it was perfect. Except for one thing that I shouldn't/wouldn't have let bother me but here is what happened - you do the decision. I asked about laundry service and was told by the front desk guy that I should save my $$'s and use the oversize bathroom sink (and it was) then hang my clothes on the little wire units that were in the shower area. Simple enough except after I did the wash and rinse & squeeze of as much water as possible, I went to hang the clothes on the wire and it broke, so pulled out the 2nd one, same thing it broke before I could even hang anything up ! So I went back down to the front desk and explained it all and this time the gal that was there told me to bag it up and they would do it for $7/kilo, I stated that I would do this but since it was already wet, there wouldn't be an accurate weight. She told me not to worry and that they would weigh it after it was dry, so I complied and dropped it off. Next day I went to retrieve it and was alarmed that my 3 tee shirts, 2 shorts and a couple of underwear's were going to cost way over $20 ! I was told be a different person that there was nothing that could be done and I could just pay it or they would add it to my bill at checkout. I paid the bill for what may have been 3 lbs (1.25 kilos max) of stuff. So in closing stay here for the rooms (and we probably would again) but don't have your laundry done here because they will ream you !

Excellent place to stay, soooo comfortable and homey!!!!!!! Way beyond all the luxurious hotels

The hotel consists of many buildings spread across a hillside. Shuttle service is available between hotel buildings, but not to off-property locations. Internet service/WiFi was not available near the rooms (also noted in someone's review from last month) and cell phone reception was very spotty. The bathroom area lighting is very dim. Noise from the hallway and outside can be bothersome as the only ventilation is through open window slats which is OK for the climate, but if you pull down the ceiling to floor shades/curtains for privacy, the ventilation slats are blocked. I would not rate the hotel anywhere near ”78” for walkability as shown in the TripAdvisor summary. The grounds are nice and wildlife is around but depending upon which building your room is in, it could be 1/2 mile or more up/down a steep incline from/to the restaurant & lobby common areas where WiFi was available, you'll need to call for a shuttle and wait 5 - 15 minutes for a ride. The restaurant and food were good and staff were friendly. The room was clean and large, but had limited furnishings. Our room had no decoration and the only two chairs were for the balcony, there were no chairs inside the room.

Beautiful grounds, very lush. Service was fine-tuned, efficient and everyone so helpful! Room are clean, bathroom is spacious and updated, clean. ( I judge places based on bathrooms, I have no stomach for “ick” factor). Breakfast is made-to- order off a menu and delicious. This place was a great complement to our wonderful trip to Monteverde.