Hotel Dengan Pools di North Rhine-Westphalia, Germany

Couldn't check in until 2-3 PM because the room wasn't vacated, even though I arrived at 12:30 PM. Everything else was fine though; even without ordering breakfast, a staff member came by in the morning to ask if I needed coffee or tea, which was a very thoughtful touch.

Mercure Duisburg is quite a good hotel. Especially for the price we paid for 4 people. The sleeper couch was comfortable for the kids and the bed for us was nice. We also really enjoyed the breakfast (although we missed the bacon…). The swimming pool was actually nice. The kids enjoyed it a lot. The location is absolutely perfect. The main shopping street is behind the hotel on a couple of minutes walking distance. We enjoyed the Christmas market and the kids had KFC. There are nice shops as well. Parking was very reasonable. 12 euros for 24 hours.  Some constructive feedback: - the pillows are surprisingly flat. They didn’t have extra pillows left, other guests also asked for them. Might be good to change the pillows. Pillows are not that expensive nowadays, so Accor, please upgrade there.  - there is only 1 lift. That was quite uncomfortable because the staff also uses the lift, especially also housekeeping with the carts. So sometimes it’s either you wait or you take the stairs.  - the carpet could be changed. It’s clean, but looks old and worn out. They put up a funny poster, so that makes it a little better. But still, hopefully for the next renovation, please take that up as well.  - the TV mainly had German channels. The news channels were also in English. The smart tv’s unfortunately didn’t have apps on like Netflix or Prime, etc. so I could log in with my own account. Neither was there a way to screen mirror my phone. So when the kids were sleeping I ended up watching a movie on my phone… Some minor things, but we do recommend the hotel. If you have a bigger budget, you can find a more luxurious hotel I’m sure. We would come back again.

Struggled to get through to the hotel as the phone number on the app used to make booking was in correct. The hotel is easy to find and transport links from the airport I give a 10/10 plus connection to the city was super easy. Upon arrival, the service desk staff were pleasant and apologised. Finally checked in and the room was clean and well done. However, my room was facing the major road and extremely noisy during the entire stay as the road is a busy one.  Ordered a late dinner and disappointed with my under done beef patty, the bun it came with required an electric knife to get through. I did complain and an apology was given.  Now, the hotel room doors bang whenever they’re being closed and made my stay unbearable. Something definitely needs to be done as I was put off!! Before retiring to bed, I hung the notice to not be disturbed..alas! the following morning after breakfast I just wanted to have a quiet time but I was rudely interrupted, disturbed coupled with the loud doors as the cleaners went about their inspections 2 x in a space of 10 minutes.  I would have loved to stay here on future visits but it’s a NO!!  The breakfast was lovely, sauna and swimming pool facilities too. I did not use the gym. Otherwise it’s in a good safe location.

It's located across from Cologne Cathedral, and looks spectacular lit up at night. The room was very spacious and comfortable. I was happy to have free water in the room, but perhaps because Germany is an environmentally advanced country, it was bottled water rather than plastic bottles. It's inconvenient to carry around, but it was enough for making tea in the room. If I had to say something negative, it would be that you have to cross a bridge to get to Cologne Cathedral and the station, but you have to go down a flight of stairs to get to the hotel entrance. It was a bit inconvenient to go up and down with a suitcase.

The location of the Adina Hotel is very good. It is close to the train station, very convenient, and at the same time surprisingly quiet, which I really appreciated. What I liked most is that the room is well equipped for a longer stay. Having a full-sized fridge, a washing machine, and basic cooking facilities makes a big difference and adds a lot of comfort. The gym is perfectly fine, and there is also a swimming pool, which is a nice bonus. Overall, I was quite happy staying here for an extended period. There are a few downsides though. Housekeeping is supposed to happen every three days, but in reality it is quite irregular and unpredictable. Sometimes it does not happen at all unless you actively ask for it, which is a bit annoying. There is an app to request services, but unfortunately it did not work properly during my stay. Breakfast is okay but very basic and repetitive. The selection was exactly the same every day over two weeks, which gets boring quickly. In general, it is a good hotel for a longer stay, especially if you value space and self-service facilities, but there is room for improvement in housekeeping consistency and breakfast variety.

I could forgive ten points for service. I would have chosen the hotel with the thermal to celebrate my birthday with my family there. We arrived too early but we were allowed to check in yet. We were very premature and friendly serviced in the restaurant and when they found my birthday is coming or even decorate a table extra. All in all was the food also very good the thermal was sensational. We had a wonderful time and thank you very much. 

The transportation around here is very convenient, and there are plenty of parking spaces across the road. They proactively upgraded my room, and the view was absolutely amazing! I look forward to the opportunity to stay at this hotel again!

Stayed for 2 nights while in Cologne, check in was very pleasant and staff were friendly and helpful. Room was clean and big enough , shower room was also very clean. It took me around 15 mins to walk from the station to the hotel which was all on the same level. Great location only 200yds from river and 5-10min walk to bars and restaurants. Would definitely recommend and stay here again.

Beautiful environment and rich breakfast.

Newish Hotel, in a remote location, need a car to get around. The rooms have no climate control, needed to request a fan as it was hot and humid in room. The 'natural pool' was freezing and quite dirty to look at, pointless as not heated in Germany. For a chef hotel, breakfast was average, not consistent, one morning the eggs benedict were great, next morning, totally overcooked and unappealing, Pancakes were aweful. At dinner, service was also inconsistent, forgot the soup, brought it after a long time after main course, just didnt work. We also found it to be very inflexible for a small luxury boutique hotel - they only provided sparkling water in the room, when we asked to switch the bottle to still water, there was poor communication and a charge of 8 euro for the still water? tap water tasted pretty salty and did not want to use that in the coffee machine either. overall pretty average, would not return or recommend