Hotel Dengan Pools di North Rhine-Westphalia, Germany

Couldn't check in until 2-3 PM because the room wasn't vacated, even though I arrived at 12:30 PM. Everything else was fine though; even without ordering breakfast, a staff member came by in the morning to ask if I needed coffee or tea, which was a very thoughtful touch.

Mercure Duisburg is quite a good hotel. Especially for the price we paid for 4 people. The sleeper couch was comfortable for the kids and the bed for us was nice. We also really enjoyed the breakfast (although we missed the bacon…). The swimming pool was actually nice. The kids enjoyed it a lot. The location is absolutely perfect. The main shopping street is behind the hotel on a couple of minutes walking distance. We enjoyed the Christmas market and the kids had KFC. There are nice shops as well. Parking was very reasonable. 12 euros for 24 hours.  Some constructive feedback: - the pillows are surprisingly flat. They didn’t have extra pillows left, other guests also asked for them. Might be good to change the pillows. Pillows are not that expensive nowadays, so Accor, please upgrade there.  - there is only 1 lift. That was quite uncomfortable because the staff also uses the lift, especially also housekeeping with the carts. So sometimes it’s either you wait or you take the stairs.  - the carpet could be changed. It’s clean, but looks old and worn out. They put up a funny poster, so that makes it a little better. But still, hopefully for the next renovation, please take that up as well.  - the TV mainly had German channels. The news channels were also in English. The smart tv’s unfortunately didn’t have apps on like Netflix or Prime, etc. so I could log in with my own account. Neither was there a way to screen mirror my phone. So when the kids were sleeping I ended up watching a movie on my phone… Some minor things, but we do recommend the hotel. If you have a bigger budget, you can find a more luxurious hotel I’m sure. We would come back again.

Excellent hotel quality and very friendly service. Any issues were promptly resolved by hotel. Highly recommended. BF was excellent and so were the swim pool and sauna.

Stayed as a couple at Club King Double room for 5 nights during the Amphi Festival. Pros: - Unbeatable location, walking distance to everything while not within the Old Town which is way too touristy. Five-minute walk from the train that takes you straight to the airport. - Room 99% soundproof, very private and peaceful (stayed at the Club floor, 6/6). - Amazing bed. - Full-size working desk in the room. - Daytime service very professional, helpful, and friendly. - The Club Floor lounge has it's own very good breakfast buffet (included with the Club rooms at no extra cost - apart from the higher cost of the Club room itself - so you might skip paying extra for the regular breakfast at the restaurant). Also daytime tea with cake and an evening snack are served as well. The snack could become your legitimate dinner if you need it, as there are hot options and appetizers. Amazing view of the cathedral from the Lounge. - The food was amazing. Cons: - The night shift staff is not at the same level as the day shift, so try to resolve your matters during the day. - Some visible wear and tear in the room (not important to me, but might bother some who expect everything to be 100% at this price point). Overall: - Highly recommend, would stay again.

Very clean, nice room, it had a small kitchen. The only bad side to it is the parking.. it wasn’t very clear where to go.. The wellness was also very clean and quiet.

I could forgive ten points for service. I would have chosen the hotel with the thermal to celebrate my birthday with my family there. We arrived too early but we were allowed to check in yet. We were very premature and friendly serviced in the restaurant and when they found my birthday is coming or even decorate a table extra. All in all was the food also very good the thermal was sensational. We had a wonderful time and thank you very much. 

The transportation around here is very convenient, and there are plenty of parking spaces across the road. They proactively upgraded my room, and the view was absolutely amazing! I look forward to the opportunity to stay at this hotel again!

Stayed for 2 nights while in Cologne, check in was very pleasant and staff were friendly and helpful. Room was clean and big enough , shower room was also very clean. It took me around 15 mins to walk from the station to the hotel which was all on the same level. Great location only 200yds from river and 5-10min walk to bars and restaurants. Would definitely recommend and stay here again.

Beautiful environment and rich breakfast.

Newish Hotel, in a remote location, need a car to get around. The rooms have no climate control, needed to request a fan as it was hot and humid in room. The 'natural pool' was freezing and quite dirty to look at, pointless as not heated in Germany. For a chef hotel, breakfast was average, not consistent, one morning the eggs benedict were great, next morning, totally overcooked and unappealing, Pancakes were aweful. At dinner, service was also inconsistent, forgot the soup, brought it after a long time after main course, just didnt work. We also found it to be very inflexible for a small luxury boutique hotel - they only provided sparkling water in the room, when we asked to switch the bottle to still water, there was poor communication and a charge of 8 euro for the still water? tap water tasted pretty salty and did not want to use that in the coffee machine either. overall pretty average, would not return or recommend