Hotel Dengan Pools di Taranaki, New Zealand

On the day of checking-in, we found hair and stain marks (mud?) on the bed covering on both beds, however after showing the receptionist the photos, they took it seriously and reacted fast.  The room got cleaned while we were out. They provided us with the complimentary breakfast for two as a courtesy compensation.  With their positive attitude and efficient responses and reactions, we were happy to think that it was just an accident. There must be some sort of car racing going on in New Plymouth on the day of our second-day stay. As we were waken up early in the morning, before 7am, by lots and lots of noises coming from the running of car engines that was so close to us. As we opened up the curtains to see what was going on, we then shockingly saw many racing cars were just lining right in front of the hotel main entrance, getting some sort of registration or something as you can see there was a table and some staff there doing something. Therefore, racing cars kept coming in more and more, and the annoying noises were constantly heard from the engine and people’s talkings over and over until around 7:30am.  Honestly, we were quite unhappy about that! Visitors coming to stay at a hotel hoping to have some good rest, not expecting to be waken up early in the morning in that way.  If they have arranged this type of event, they should have let all other guests know of this in advance when the booking was made to ensure that they are prepared or willing to take it.  Therefore, with this thing happening that morning, I am not sure if I would want to go back to this place or not. Sorry to say that but I didn’t feel well after being waken up that early with constant noises and didn’t feel any respect in the situation. Hopefully to see some improvements there.

Excellent building setup. We took more than 10 minutes to cover all the areas namely reception, restaurant, garden & relaxation and easy section. The front desk staff were friendly and helpful. The only minus was going to our room on the first floor using the stairs only. The front desk was however willing to call for help. Thanks.

Good price for 5 nights. As I mentioned at reception the room service staff replaced towels that were hung up and which I was happy to use again (contrary to what it said on the card in the bathroom and is now standard practice in most hotels). That was an extra 4 towels to the laundry over 5 days for one room - this all adds up - I am just thinking of the planet and also the autolodge laundry bills!

The room was older but very clean, the wall was cracked, the carpet stained and the toilet not bolted to the floor. None of things made the stay any less funtional and the service standard and facilities were excellent. It was excellent for our family and we would stay again.

When we arrived, it was close to 10 o'clock in the evening, so I was really afraid that there would be problems in the stay - but in fact there is a British lady waiting for us! When we arrived, we received us very kindly, and we warmly told us where we can eat at night. The next morning we saw the proprietress, the Chinese lady, and the kindness is not to be said. The rooms are spacious, comfortable and clean, and the equipment is very complete! If you come later, I will still choose to stay here!

It was okay not much milk, little space and heating was not working properly. Place was a bit dusty, very small and tight parking space. Thin walls can hear people next door.

The place was very tidy and very conducive. As per the service and hospitality of the staff it was awesome. Will visit again in the future.🫶