Hotel Dengan Pools di West Kalimantan, Indonesia

The staff were very friendly, and the housekeeping and hygiene services were excellent. The breakfast at the restaurant was delicious, with a great selection of food, drinks, fruits, pastries, cakes, coffee, juice, and milk. The bar was also very good.

The main reason I booked this hotel was because it is part of an international hotel chain and is rated as a 4-star property. However, I was very surprised by the building condition and the quality of the renovations. What made this even more disappointing is that the hotel has been open for less than a year. Given that it is a newly opened property, I expected everything to be in excellent condition. Instead, I felt that the hotel was not fully completed and may have been opened in a rush. There were still many areas that appeared unfinished and in need of touch-ups and further renovation work. Another issue was the shower’s hot water supply, which was very unstable. Even after setting the temperature to a comfortable level, the water would frequently fluctuate between hot and cold without warning. At times, it became unexpectedly too hot or too cold, making the shower experience quite unpleasant. Overall, my stay was disappointing. The hotel’s condition and facilities did not meet the standards I would expect from a 4-star international hotel, especially one that has been operating for less than a year.

Pros: + Kamar nyaman (comfy bedroom) + AC dingin (cool AC) + Dispenser Air Minum (Drink Dispenser) + Shower air panas (Hot water shower) + Lokasi strategis (strategic location) + Cukup bersih (quite clean) + Ada safetybox, dan minibar (Safetybox & Minibar) + Ada gantungan (Hanger available) + Ada cas mobil (Car charger available) Cons: - Sabun Sampoo sangat sedikit (Too little soap & shampoo) - Parkir mobil sedikit (few parking space) - Bellboy/Satpam tidak jelas (Unknown security/bellboy service status) - Sarapan buruk, susu basi, makanan dingin, bubur dingin, seperti sudah disediakan dari malam hari, yang lumayan bisa dimakan hanyalah omelet yang direquest (bad breakfast, expired milk, cold food, cold porridge like it served since the night before, the only edible is requested omelette) Netral: ＞ Cukup kedap suara 70% (Soundproof 70%)

This hotel is strategically located in the center of Pontianak, with walkable distance to Ayani Megamall & Museum Kalimantan Barat. Check-in was a breeze, room was clean, except for the bathroom, where there were noticeable black mold near to the shower heads. The experience of showering was not that good, due to the unfavourable scene of the black mold, and also, damp smell whenever I entered the shower cabin. I also went to the spa, while the massage is decent, the person-in-charge made comments like - well, I am not a cashier, so I don't have change. To which, I feel like it is a bit not professional.

Rating: 4 out of 5 stars HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful. The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.

This hotel boasts an excellent location, within walking distance of the city center's main shopping areas. The rooms are clean and tidy, well-equipped, and the staff are professional and responsive. Breakfast offers a wide variety of choices, and overall, the stay was very pleasant. The only minor downsides were the average soundproofing and slow elevators during peak hours. Overall, it's very suitable for business trips.

There are no shopping malls or anything around, but it is close to the airport and you can also dine in the hotel.

Service and cleanliness are good, I got a coupon for free entry to the swimming pool for 2 people, there are not many breakfast choices,

AC in the room was hot, even though already set down16c. Wifi not working at all inside the room, only at the dining area you can use it. Food was so so, but Price abit premium. Receptionist quite friendly and helpful.