Hotel Dengan Pools di West Sumatra, Indonesia

We like the strategic location. Also, the friendly staffs render their services to the guests. Especially, a surprise cake given to us for our anniversary. We returned to stay as we liked the spread of menu both international and local food availability. The foods were regularly ready to replenish by the staffs.

The room was spacious and clean, perfect for a family stay. The hotel staff were truly exceptional, offering superb service from the moment we arrived until we departed, even assisting us with our luggage right to our car.

Staff friendly, the room clean, the service good, it is worth staying here. They also has variety of food, dessert you can choose for breakfast. Thank you for having us mercure hotel.

It's excellent – clean, comfortable, and spacious. The facilities are also great, and the bathroom is spotless and well-stocked with amenities.

I chose this hotel after reading many reviews from my country. The hotel is beautiful, located on a hill with a stunning view. I especially enjoyed the breakfast, which included Padang-style dishes. However, the hotel is a bit old and has carpeted rooms, which I’m not particularly fond of. Nevertheless, it’s fine as I’m only staying for a night before heading out to explore tomorrow.

Overall everything is good.Clean.Fast service.Friendly staff and good welcoming from them especially from Miss Nada from the front counter.Breakfast is really good with variety of Indonesian foods.Thank you Santika Bukit Tinggi

My checked in and checked out was handled by Ms Putri and it was smooth. Kudos to the housekeeping staff who made up my room. It was always perfectly refreshed when I am back to the room. Food served during breakfast was delicious and staffs were attentive and giving great service. Overall an enjoyable stay and definite thumbs up.Recommeded place to stay while in Padang.

This hotel bedroom was nice & clean but the bathroom was a bit tired and grubby. The rest of the hotel was very good in terms of breakfast choice & quality and the staff service was very good.

Overall, the hotel is very good. However, since the car park is located next to the building, guests may get wet when it rains. In addition, the number of umbrellas provided is limited.

It was great experience with BASKO. If you are not familiar with Indonesian food, i recommend strongly nasi goreng in restaurant (for breakfast buffet). And also I want to bring this hotel's orange juice to home. It was the best juice I've ever had. Room service available 24hour. Room is maintain their clearance, but one of disappointing point is sewer, it can't drain well 😭