Hotel Dengan Pools di Gujarat, India

Generally the experience was still not bad. The front desk staff was trying her best to be as much help possible during the stay. I had wifi issue they even end up decided to give me an individual dialed-up router. What a wonderful service. 10/10 for that But however there are a lot of things seems unorganize... few of the tea break staff and lunch time staff seems clueless on what to do... No one is willing to serve and they had no idea what to do when a guest wanted to order something. Its just a complimentary tea - breakkkkk.... Room wise and facility it was quite ok. Room is decent clean... gym room is well equipped too. They are now still going through renovation, hopefully it only gets better from here. Breakfast choices was decent and with good quality of dosa. Would give the Chef 9/10 rating. Overall still a rather pleasant stay. will consider coming again when i am around

The hotel is one of the first five star places in Surat. So it’s got history. It’s showing in a few places but no more than expected with a property this age. Service was extremely good and attentive. Overall, a good place to stay in Surat.

Excellent, clean hotel with great amenities and service I will stay here again

Best resort in city

The main reason, and as a consequence, the main advantage of this hotel was its location. It’s not a very long drive from the airport, and already in the direction of the next city to which you had to go by car (more than 5 hours). The noisy street below the window was upsetting, where cars and motorcycles constantly hummed until late at night.

This property is not at all convent, especially far from Airport . Rooms are very big and looks like service apartments. Breakfast was great

The reception was impeccable. The production using a buggy is also pleasant. However, I was disappointed that the staff at the breakfast buffet seemed unmotivated, didn't show us where to sit, and just walked around aimlessly and wouldn't respond unless we called out to them. I was pouring coffee for Western guests.

Good locations, near to airport. Furniture a bit old due to old hotel. But overall still good for short stay.

the staff is the best so far i have seen in India... Hyatt really trained and hopefully are paying them well enough to be way above the rest of Indian's hospitality industry... one staff even went all his way to help me with my taxi booking... which is much appreciated unlike Accor group's staff who keep using the word ”NO” first time travelers to india should only book Hyatt!!!

Warm welcome with lovely smile on face like “Atithi Devo” by hotel staff. They managed to accommodate while early reaching at hotel. It’s excellent to stay either couple or family, location is perfect to get any local transportation, near by shopping malls and others. Even they have arrange the packed fresh breakfast when we left early morning. Even poolside sitting area can enjoy in the evening to get relaxation, Overall really enjoyed the stay and good to stay again.