Hotel Dengan Pools di Gunma Prefecture, Japan

The hotel is very popular among the Japanese traveller. Lots of Japanese with very limited foreign traveller. The communication can be a bit difficult at the hotel. The room were cleaned but there is limitation of daily cleaning of the room. They only take trash out and change towels. The policy is to clean the room every 4 days. When the hotel is fully occupied, there is a problem with the scarcity of hot water. We have to wait for hot water to be reproducing 2 out of 3 nights we stayed. The buffet is very crowded and the food are pretty much the same for all 3 nights we stayed for both breakfast and dinner. Our highlights are the crab and the beef station for dinner and the live onigiri station for breakfast.

The staff were very friendly and made us feel right at home. The room was clean and tidy, and it was convenient to walk to Yubatake. The view from the balcony was picturesque, and we could even capture night scenes and the sunrise.

Absolutely beautiful location and multiple hot spring options! The buffet breakfast was exquisite as well ask the multi-course dinner. Sadly we only were able to stay one night but waking up in morning to see beautiful flurries of snow surrounded by mountains was much more magical and memorable than I imagined! During our stay, I even lost my camera and the staff were so kind to go down the mountain and mail it to me at the airport, speak Japanese to the staff at the airport to help me find it and I am forever grateful for their kindness and service. If I lost my camera I would’ve lost all my photos and videos of the trip! The staff speak Chinese and fluent English and so it was really easy to communicate with them. Will definitely come back!! Thank you Shima Tamura!

A very good hotel with a free shuttle bus to Yubata, the train station, and the ski resort. The hotel is large and has comprehensive recreational facilities, including bowling, karaoke, and billiards. The receptionist speaks excellent English, making communication completely seamless. It's a long walk from the reception to the rooms, but you'll pass a large gift shop with prices the same as the gift shop next to Yubata, and you can even get tax-free shopping. There are also many art exhibitions in the hallways. The rooms are spacious, with two beds and one tatami room, and underfloor heating. The bathroom has a Jacuzzi. The open-air bath in the large public bath is very comfortable, allowing you to enjoy the snow while soaking in the hot spring. The hot spring water is piped from Yubata Genyu, and the temperature is quite high. The hotel's most unique feature is its series of walking/hiking activities, with three sessions in total. I participated in the 7:00 AM forest hike with a professional guide. The hotel provides rain boots, but I recommend wearing thick socks as the rain boots are quite thin. We will walk into the forest and reach the ski resort. We will hike in the snow for about an hour. It will be cold, so be sure to dress warmly.

This hotel, which offers two meals a day, is quite large for Kusatsu. There were ********* staff at the front desk who spoke Mandarin. Breakfast and dinner are buffets with a wide variety of food. We booked a room with a private onsen (hot spring bath), but the room was a bit cramped for a family of three. There's a 7-Eleven and a supermarket right outside, and the onsen is a short walk away. The hotel also offers a shuttle bus, though the earliest departure is at 3:00 PM. The hotel's executive lounge has pastries and drinks available from 3:00 PM to 5:30 PM. There's also a private onsen area with complimentary sparkling wine. Booking a room with a private onsen includes access to the lounge and the private onsen area; otherwise, there's a charge.

If you're a foreigner, a translation tool is essential because the staff don't speak English, or their accent was hard for us to understand. When we couldn't communicate, they seemed annoyed (90% of the staff didn't smile at us). There was an older staff member who was friendly, especially the one handling ski activity bookings. 🤬🤬 Absolutely terrible. The food was mediocre, not much variety or taste. The room was clean, and the onsen bathroom with amenities was excellent. In summary, due to poor communication and the staff's lack of enthusiasm in recommending snow activities, my trip ended in tears 😭😭. I had planned to do many snow activities, but instead, I just walked around, built snowmen, and rolled in the snow. I won't be coming back here next trip. I'll look for a hotel that's more welcoming to Thais.

Restaurant close early . Cannot order food . Vending machines only take cash

Gunma Kusatsu Onsen♨️! So famous! I often heard that a colleague in our company who likes to take a bath comes here every holiday. I understand! It is even more beautiful in autumn! This hotel is also very popular! We arrived at about 17:30 and stayed until p5 The environment is amazing👍👍The fairy tale of autumn is here On an ordinary weekend, the buffet breakfast and dinner are amazing🈵! The ingredients are fresh, the food is exquisite and attentive, and the vacation time is happy and satisfying

The buffet meals were absolutely delicious. The steak, in particular, was incredibly tender, and the chawanmushi (savory steamed egg custard) had a fantastic broth – it was just superb. Since it was New Year's, there were special events like mochi pounding and sake tasting, which was wonderful. I definitely want to stay here again. My only minor complaint was that the bathing area was a bit cold.