Hotel Dengan Pools di Hyogo Prefecture, Japan

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

This is the first time I've ever fallen while showering during my travels. Even though my English isn't great, I tried my best to communicate with the hotel. All they offered was ice. So much for the service at these old established hotels. Everyone talks about how personalized Japanese service is, but I found that the hotel bathroom didn't even have a non-slip mat. After I fell, I had to cancel the rest of my trip and immediately fly back to Shanghai for a check-up. What a terrible experience! Seriously, everyone, please, please, please be careful!

My mother and I stayed here for our trip. The sunset view from the hotel was beautiful! The food, made with local ingredients, was also delicious. The live kitchen was a fun experience. My absolute favorite was the soft-serve ice cream and milk made from Awaji Island milk – they were so good I had a lot of them! Being able to customize them was a big plus. The hot springs were spacious and relaxing. The lounge also offered drinks and snacks, allowing us to unwind and shake off the fatigue of everyday life. I'd love to stay here again.

Plesant experience: Special thanks to Suzuki san for helping us with wearing the rental Yukata and it brightened the entire stay with us wearing cute kimono with ready ribbon-like Obi around the onsen town. We enjoyed strawberry bought from Wadaya and tasting delicious croissant at PARADI watching Sakura bloom although it was on our last day of our stay. Thanks to our 1st day dinner server (he is so professional and kind). Unpleasant experience: Thanks to the Manager for checking and appreciate the Respectful chef for coming to explain what least expect to find a small sharp turtle bone in my chawanmushi. Luckily I didn't swallow it. Lesson learnt: while enjoying silk egg tofu, never should just glide down your throat. Still need to be cautious! Although all 3 days kaiseki was really delish, left me a little phobia of sharp object in food no matter how reliable the venue is. Still, I believe I am lucky star haha! Lastly, thanks to the front desk reception guy (sorry can't recall your name) for your kind dinner arrangement with crab on 2nd night and welcoming us on 1st day. My stay at Kinosakionsen was overall a wonderful experience. I would still recommend to my friends your hotel as I believe the Management is serious about us sharing kind feedback so that unpleasant happenings could be avoided. Looking forward to better service from your hotel staff. Cheers!

This is an older Japanese five-star hotel. While the decor and facilities are a bit dated, they're well-maintained and quite clean. Although the hotel is built into the side of a mountain, the underground transportation is excellent; you can reach Sannomiya in just a few minutes, and there's a direct shuttle to Sanda just a five-minute walk away. I booked this hotel specifically for the direct bus to Kansai Airport at 2 PM, which is super convenient and a lifesaver if you have a lot of luggage. I don't recommend visiting the Ijinkan Street, which is about a 10-minute walk from the hotel.

The hotel is not located near bus station and transportation is required to the hotel. If you cannot contact the hotel for the transfer (like our case) head on to the tourist information centre and they will help you to contact them for the transportation. Check in is strictly after 2pm, but they will offer to take your luggages to the hotel first while you explore around the Arima Onsen vicinity. Contact them again via information centre when you are ready to check in to the hotel. We were greeted by a lady that dressed up in kimono and guided us to the check in counter. The room is spacious and clean. The view is spectacular and you can hear the birds chirping here and there. The environment is totally pleasant and peaceful. The onsen is very therapeutic and our body feel rejuvenated after soaking. As we opt for room-in Kaiseki dinner, we are able to enjoy full privacy while eating the sumptuous course of dinner that serves by a friendly lady attending to us. In all, it is a great experience.

I saw this hotel on my last visit to Kobe, so I decided to stay here this time. I was a bit confused about which direction to book (north, south, east, west), but after reading some reviews and considering the price, I chose the north side for its good value for money (it's slightly west-facing, so you can see the sunset). As expected, there was a large cruise ship docked on the west side, so guests on floors below the 10th on the west side probably wouldn't have much of a view. When I checked in, I got a room on the 13th floor, which is the second-highest floor. Each room has an outdoor balcony with seating, and the view outside the window is excellent. I've decided to go out and buy some snacks later so I can sit outside tonight, enjoy a drink, and admire the night view. I'm really looking forward to it!

The Kobe Minato Onsen Ren hotel boasts an excellent location. The Japanese-Western style room with a sea view offers a spacious terrace with an expansive view of the harbor. The room was spotlessly clean, and the hot spring facilities were a great experience. The staff were attentive and thoughtful. We thoroughly enjoyed our two-night stay; the food and accommodation quality were outstanding. I highly recommend staying here when visiting Kobe.

Location is not hard to find with clear signages and correct Google Navi - winding on the mountain road but manageable (on the way down though Google led us to a private road but it's not relevant here). The building is gorgeous - a little inconvenient dragging the luggage from the car to the room if you have lots of stuff. We kept the large suitcase in the car and only brought in what we needed for the night. Front desk lady's attitude was a little cold. There's no Futon service though - it shocked us a little that we had to lay out the futon in the Tatami room ourselves. All the Ryokans/Jhalf board hotels we went to would have Futon service during dinner time. Also the room was cold and we couldn't get the A/C to heat up properly; there might not be a heating function at all? There was also loud banging noise at some points (it was windy that day), but thanks goodness someone fixed it before we went to bed. Breakfast and dinner are OK, and meal service is good.

This hotel really had everything. All the amenities, a lot of boutique shops inside and even a 24/7 familymart in the ground floor! An Amazing 360-view bar on the top is definitely worth visiting at just 1000¥ with a small bottle of wine or fizzy drink included. The city view was amazing (see pic). The rooms were very big, fairly priced and generally modern and tasteful.