Hotel Dengan Pools di Niigata Prefecture, Japan

We went to Naspa new Otani hotel for purpose of skiing. I wanted a complete ski resort close to town. The rooms were big with a bath. The hotel also has a great onsen. We arranged our ski gear rental at the hotel ski shop and had a private ski lesson. The ski instructor Simon was great and effective at turning me from first time to confident beginner. The cost was reasonable and similar to other places give or take. We used the hotel courtesy bus daily which was convenient. The breakfast was great too. We had no issues at this hotel. Would like to stay longer next time.

2泊3日のプチ旅行で利用しました。 従業員の方皆さん親切で2人部屋の小さな部屋を予約しましたがのびのびと過ごせました。 朝食はビュッフェ形式で日替わりで白米と他にカレーや炒飯などもありました。 パンやグラノーラもあったので朝はあまり食べれない方でも利用しやすいと思います。 個人的にドリンクに牛乳があったのがとても嬉しかったです。

The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option.  I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again. The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold. Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.  The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage. In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.

Very satisfied with our stay at Angel Grandia Hotel. The ski-in, ski-out access made skiing extremely convenient, and moving from the ski area into the hotel never felt cold. The room was warm and comfortable at night. The staff and shuttle bus attendants were friendly and helpful, and having a FamilyMart inside the hotel was very convenient. We would definitely stay here again.

快適に過ごさせていただくことができました！オーナーさんとは、我々の都合により朝早くの出発で 少ししかお話することができなかったのですが、とても優しく、次回もこの辺りにきた際は宿泊させて頂こうと思いました＾＾

絕對推薦自駕人士，酒店在山上是偏遠了一點，但佔地好大好舒適，酒店自己有滑雪吊椅，網球場，哥爾夫球場，桌球等設施，房間大和乾淨，7樓大浴場好好泡，早上邊看戶外美景邊泡溫泉，絕對享受，每層樓電梯口都放上不同尺碼浴衣，方便客人更換合身尺寸，早餐和晚餐都是自助餐形式，款式味道算過得去啦，另房間內牙膚牙刷欠奉，好彩我們自備了

飯店整潔乾淨！停車場超大！唯獨可能只能開車前往，公車應該很少甚至沒有！房間內乾濕分離，很不錯，浴缸的木頭有些發霉，其他都很好！有機會還會再去@

ゲレンデ直結でスキー・スノーボード旅行に便利なリゾートホテルで、広々した和洋室や源泉温泉、大自然の景色が魅力的でした。温泉やビュッフェ形式の食事は満足度が高く、スタッフの対応も親切で快適に過ごせました。古い建物ながら清潔感があり、家族連れや初心者にも楽しめる雰囲気で、また訪れたいと思えるホテルでした

It just was great. We went there a relaxation and we achieved it. Service, facility and food were great.

駅の目の前で、ロケーションは抜群でした。古いホテルでしたが、綺麗に清掃されていて好感が持てました。ドアの鍵の差し込み口がスムーズではなかったので、その点だけ心配になりました。素泊まりでの利用だったので、他の評価は出来ませんが、お安く泊まれて良かったです。 チェックアウト時間ギリギリまで滞在しましたが、清掃のおばさま方のおしゃべりが廊下から部屋にまで聞こえて来てたのが気になりました。