Hotel Dengan Pools di Luxembourg, Luxembourg

I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort. However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting. I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment. I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties. I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.

Die Lage ist etwas abseits, der nächste Bus hält etwa 150 m vom Hotel entfernt. Die Zimmer wirken etwas veraltet, und trotz des ”Bitte nicht stören”-Schildes an der Tür klopfen die Reinigungskräfte. Der Duft von chemischen Reinigern ist sehr präsent, und die Betten sind extrem weich, was Geschmackssache ist. Abgesehen davon waren die Zimmer sauber und wurden täglich gereinigt. Die Wellness-Einrichtungen wie Sauna, Schwimmbad und Fitnessraum sind im Vergleich zur Gästezahl recht klein. Das Essen entsprach meiner Meinung nach nicht dem Niveau eines Vier-Sterne-Hotels, ich habe schon bessere Erfahrungen gemacht. Die Mitarbeiter waren jedoch fast alle ausgesprochen freundlich. Insgesamt würde ich dieses Hotel nicht erneut buchen, da mir das Bett zu weich war und das Hotel etwas in die Jahre gekommen ist

Perfect stay, spacious rooms, great service. Very close to the city centre. Breakfast was also very good, not crazy amount of options but everything was fresh and tasty, service was awesome. For sure recommend to stay here