Hotel Dengan Pools di Canton of Luxembourg, Luxembourg

Het ontbijt en het zwembad waren super, alleen er was niet doorgegeven dat wij met zijn drieën waren dus stuurde ze ons eerst naar boven en er moest een los bed bij gezet worden, Wij hadden kamer 450, de kamer en douche waren schoon alleen de kamer te klein voor 3 personen, De vloerbedekking vol vieze vlekken en de bedden waren al langere tijd versleten,  Niet zomaar versleten echt dat ik  rug klachten aan overgehouden heb, eerste nacht 3 uur geslapen en de t****e nacht 2 uur en de rest in een stoel zitten dommelen

Perfect stay, spacious rooms, great service. Very close to the city centre. Breakfast was also very good, not crazy amount of options but everything was fresh and tasty, service was awesome. For sure recommend to stay here

I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort. However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting. I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment. I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties. I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.