Hotel Dengan Pools di Durango, Mexico

I was unsatisfied with the front desk employee name Alex .I have arrive before my check in .He told me they have a room available but I have to pay extra on the side for the amount of $78.00 I told him I do alot of traving never experience this before . I have already pay in advance.He refuse to let me speak to the manager . Just has us sitting there . We had constantly made call to the front desk request the room to be clean . They forgot to give us towel 3 hours later. The only postive feedback I have to give is the pool and spa area they where very nice . SANDRA GAVE US EXCELLENT SERVICE her massage 💆‍♀️ are the best

The room was large and clean, the location was excellent, opposite the supermarket, there was a restaurant at the entrance of the hotel, and the price was acceptable. 24-hour service, a recommended hotel.