The lift was okay, but the check-in and check-out times were a bit crowded.
Other than that, everything else was fine. The environment was nice and quiet, which made it relaxing.
The room didn’t have kitchenware, but I could request it at the counter, and it was delivered quickly.
The cleanliness was generally good, but the area under the vanity wasn't cleaned properly, which could be improved.
Overall, I was satisfied and would definitely stay here again.
the location are located in pj and near to 1 utama, IKEA, ikano and many more shopping mall, so very convenient. the swimming pool, gym are superb, only the A/c is quite warm even we lower the temp to 16°
it has a very nice shopping environment within the area, just down to the location it self👍🏻
thanks to the homestay
If driving, the nearest basement car park for Mossaz is B4. Can whatapps the customer service to obtain a video guide for how to find the car park. If not may lost and waste time for looking the car park cause the surrounding building is still in work in progress. Room cleanliness is fair, the room floor is feel sticky and bathroom floor feel slippery. advice to prepare ur own one time use slipper.
Easy check in. Comfortable stay. It has everything, microwave, mini fridge, sink, plates.
Actually this is my 3rd stay here and will keep coming back. Hehe.
Went to a beautiful wedding reception of my friend’s i. The Grand Ballroom was decorated with flowers every where.
Food was delicious.
The suite has 2 rooms with 1 queen bed and 2 single beds.
We love the quiet environment. This is my 3rd stay in this hotel.
It was a great experience staying here. At first, my room had a small issue with the air conditioning. The issue has been solved promptly. The view was spectacular. Surely, will come back again
Only one area for improvement, breakfast served too decent and limited.
Hotel berhampiran i-City,Shah Alam100% pelancong memilih kawasan ini
Ssstan692025.12.20
spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
Love the rooms and ambience of this hotel. Everything was perfect. Breakfast was absolutely delightful with wide range of food to try. I would like to mention the kind staff named Balan. He was friendly and very helpful.
The only downside is, I was double charged on my card and still awaiting for the refund. It’s been more than 2 weeks. Hope to receive it soon.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
I recently stayed here and was quite disappointed with several issues.
Firstly, I could not enter the room because the access card was not detected. I had to wait almost 30 minutes before the staff came to fix the problem.
Secondly, the cleanliness of the unit was very poor. The floor was sticky and the bathroom floor looked like it had not been properly scrubbed for a long time.
In addition, I found two Charlie ants inside the unit. This insect is very dangerous as its sting can cause serious skin irritation and may even require hospital treatment.
I hope the management takes this matter seriously and improves the cleanliness and maintenance for the safety and comfort of future guests.
Very Good
237 ulasan
8.4/10
Harga bermula
MXN$ 260
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Pools di Selangor
Terokai Ulasan Tetamu Hotel di Selangor
Lihat semua
8.9/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
SSuria AnneLove the rooms and ambience of this hotel. Everything was perfect. Breakfast was absolutely delightful with wide range of food to try. I would like to mention the kind staff named Balan. He was friendly and very helpful.
The only downside is, I was double charged on my card and still awaiting for the refund. It’s been more than 2 weeks. Hope to receive it soon.
Ssstan69spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
AAnonymous UserEasy check in. Comfortable stay. It has everything, microwave, mini fridge, sink, plates.
Actually this is my 3rd stay here and will keep coming back. Hehe.
JJae TanI booked this hotel for my partner’s graduation at the convention centre. The lobby looks classy and elegant, with large chandeliers and beautiful Christmas decorations. Check-in took about 15 minutes after 3 pm, and we had to stand in a queue—there didn’t seem to be seating available in the lobby, possibly due to its design.
Breakfast can be enjoyed at either the buffet area or Gordon Ramsay Restaurant, which is a nice plus. The hotel is also conveniently connected to Sunway Mall via a walkway, making shopping and dining very accessible.
Our room was clean and tidy, with daily housekeeping available. The walls are a bit thin, so we could occasionally hear people talking, but it wasn’t a major issue.
Overall, it was a pleasant stay, and we would love to come back again.
GGuest UserEven is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.
PPravinahWe had so much fun as a family with kids. The room was big and bright, with space for everyone. Awesome lake view. The beds were soft and cozy. My kids loved the pool—it was cold since its been rain for few days still we enjoyed when it was sunny for a while. We ate yummy buffet breakfast at the hotel restaurant. Everything felt easy and relaxed.
The staff was very kind and helped us with everything. We felt safe and happy.It was a perfect family trip and we made great memories!
GGuest UserThe host was very resourceful. Everything was clearly explained which made the whole experience from arrival to departure smooth and completely hassle-free.
GGuest UserWhen we checked it there was a long line that took almost 30 mins, as there were only 2 counters open. Then one of our rooms wasn't cleaned yet so we had to wait almost an hour for that.
Then the elevator could only occupy 3-4 people before the alarm sounded. The ventilation in the bathroom was minimal, and the sink was somewhat clogged.
And lasty the room service is below average asked for water and didn't receive any, and only got provided with 2 250ml mineral water per room and can only ask for 2 more, more than that you have to pay, thankfully there's a family mart not that far away by car.
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