Hotel Dengan Pools di Pomeranian, Poland

I recently stayed at this hotel and while the location and views are quite decent, the overall service fell short of expectations. Firstly, basic amenities such as drinking water were not provided. When we asked, the receptionist even suggested that we drink tap water, which was quite surprising for a hotel of this standard. Secondly, the service level was disappointing. The bellboys did not assist us with our luggage upon arrival, which is something typically expected. Overall, while the hotel has potential due to its location, the service quality clearly needs improvement.

The hotel is very conveniently located, which is definitely a plus. However, there are several issues that prevent it from truly living up to its five-star rating. At check-in, we were not informed that parking was paid. As a result, after three days of stay, we were required to pay a rather significant amount at check-out, which came as an unpleasant surprise. The rooms are generally comfortable and well equipped, but in the bathroom there were noticeable uncleaned areas and fingerprints on the faucets, indicating that housekeeping was not done thoroughly. I would also like to specifically mention the breakfasts, which were a complete disappointment. From a five-star hotel belonging to an international chain, a very different standard is expected. The food was not fresh and appeared dried out (see photos), the selection did not change from day to day, there was almost no pastry, desserts were limited to just two items, and there were no vegetarian options at all, which seems strange for a hotel of this level.

Great value hotel in the old town. The hotel was lovely and clean. We stayed in a standard room, it had a double bed, sofa, coffee table, balcony tea and coffee making facilities. Breakfast was buffet style and very very busy. We only used it once. Much nicer places to eat a short 5/10 mins in the centre.

Very pleasant and comfortable hotel just off the Old Town of Gdansk. The rooms are spacious and very clean. An excellent breakfast is served, but the other meals are less overwhelming. For example, the Ceasar Salad I ordered had actually little in common with what a ceasar ought be. The most irritating experience occurred in the swimming pool. The hotel disposes of a beautiful swinning pool which I love to use. However, wwhen I arrived the first day, the pool was was occupied by some acqua gym group and in effect not available to hotel guests. This is totally inacceptable. The hotel guests must be given priority in the use of the pool!

I went to Soto Masil and found Sheraton by chance.... I made a reservation right away.. I slept very well in a room with a diagonal ocean view. The hotel parking lot is in the parking tower, but isn't it a bit expensive? If you cross the road to the main gate, there is an alley, so if you park there, it's not too expensive. There is a parking app used in the Soto area, so you can download the app and use it. There is street parking in front of the hotel, but.. The competition is very fierce.

Excellent hotel in Gdansk, slightly out of the city center, but just a 5-minute walk to the main street. The breakfast was excellent, and the rooms were beautiful and clean. The spa is a real bonus for this lovely property! Congratulations!

The room was unfortunately deviated from this on the photo, i.e. it had nothing to do with it. The accommodation was on the 3rd floor, it was on the 2. Standard room Orbis PRL.

We got a much worse room than it looked in the pictures. It was one apartment converted into two smaller ones, with very thin walls. This unfortunately worsened the overall impression of these apartments :(

Comfortable hotel, great location, nice swimming pool on the roof, comfortable bed, food really very tasty - delicious toast with eggs Benedict, I recommend it for breakfast :-) The hotel itself and the rooms are clean, quiet, you can relax from the hustle and bustle of the city... the price list of dishes and alcohol is rather for Western tourists :-) but... but whoever decides to stay in good Polish hotels should not comment on the prices: -))) we see what we choose. I recommend!

Cute small apartment, very new, close to the center and main attractions of the city. The communication with the property was not very smooth as we didn’t receive the email with the instructions. In general a good place