Hotel Dengan Kolam di Mara, Tanzania

From the moment we arrived at the Four Seasons Serengeti, we were captivated by its extraordinary ability to blend luxury with the untamed beauty of the savannah. This is not just a hotel—it’s an unforgettable journey into the heart of the Serengeti, where every detail has been thoughtfully curated to create a seamless and immersive experience for guests. The warm welcome we received from Marisa, Matthew, and Ashley made us feel as though we were returning home rather than checking into a resort. The sentiment of ”This is your home” was not just a slogan but an ethos that defined our stay, radiating through the attentiveness of every team member. Ashley’s exceptional attention to detail and seamless communication ensured that every element of our trip flowed perfectly. Operating a five-star property in the Serengeti is no small feat. With wild animals roaming freely and nature serving as both a breathtaking blessing and a constant challenge, it requires an extraordinarily well-trained and dedicated team. The Four Seasons team handles this complexity with an ease and professionalism that left us in awe. From managing wildlife encounters to ensuring the highest safety and service standards, their skill was evident in every aspect of our stay. The planning of our activities was flawless. The game drives were impeccably coordinated and led by an outstanding guide, whose deep knowledge, passion, and sharp eye made every drive a thrilling adventure. Sundowners in scenic locations added magical touches, while quiet moments between excursions gave us time to reflect and appreciate the vast beauty surrounding us. The fitness center deserves special mention. Overlooking the breathtaking savannah, it is equipped with state-of-the-art Technogym machines and provides an inspiring setting for staying active—even in the middle of the wilderness. Working out while gazing at the endless horizon made exercise feel like part of the adventure itself. The unsung heroes of the property are undoubtedly the housekeeping team. Their impeccable attention to detail, efficiency, and care were constants throughout our stay. Every time we returned to our room, it felt like stepping into a sanctuary—tidy, serene, and always prepared with thoughtful touches. This behind-the-scenes excellence played a significant role in our overall comfort and experience. The property itself is beautifully integrated into its surroundings. Every aspect of the design respects the natural environment, making it feel like a harmonious extension of the Serengeti. The resort also celebrates local Maasai culture in an authentic and meaningful way, offering guests the opportunity to engage with and appreciate the region's heritage without compromising on luxury. Ultimately, it is the people who made our stay extraordinary. The staff’s passion, dedication, and personal touches went far beyond what we’ve experienced elsewhere, setting a new standard for excellence in hospitality. From the guides

Terrible rooms, food and service. Bad food and rotting fruit, unhygienic buffet Mold throughout the bathroom Dirt all over the bathroom floor, can't tell the last time is was mopped. When the hot water is turned on, you put it to the temperature that feels right but then it fluctuates quickly between boiling and cold. You can hear pol screaming while showering as you walk through the corridor. Window drapery is literally falling apart Linens towels and bathrobes are stained Outlets are faulty and stop and start working Bathroom faucet doesn't work properly All the fixtures, toilet, shower, bathtub are extremely dated Toilet handle doesn't work properly and the toilet runs for 15 min after every flush WiFi BARELY works in the common area for a couple hours in the evening. Light fixtures next to the beds don't work. Faux leather chair cushions are very worn. Wooden floors haven't been refinished since installation in 30 years. Every time you took a step it sounded like you would go through the floorboards.

From the moment we arrived at the Four Seasons Serengeti, we were captivated by its extraordinary ability to blend luxury with the untamed beauty of the savannah. This is not just a hotel—it’s an unforgettable journey into the heart of the Serengeti, where every detail has been thoughtfully curated to create a seamless and immersive experience for guests. The warm welcome we received from Marisa, Matthew, and Ashley made us feel as though we were returning home rather than checking into a resort. The sentiment of ”This is your home” was not just a slogan but an ethos that defined our stay, radiating through the attentiveness of every team member. Ashley’s exceptional attention to detail and seamless communication ensured that every element of our trip flowed perfectly. Operating a five-star property in the Serengeti is no small feat. With wild animals roaming freely and nature serving as both a breathtaking blessing and a constant challenge, it requires an extraordinarily well-trained and dedicated team. The Four Seasons team handles this complexity with an ease and professionalism that left us in awe. From managing wildlife encounters to ensuring the highest safety and service standards, their skill was evident in every aspect of our stay. The planning of our activities was flawless. The game drives were impeccably coordinated and led by an outstanding guide, whose deep knowledge, passion, and sharp eye made every drive a thrilling adventure. Sundowners in scenic locations added magical touches, while quiet moments between excursions gave us time to reflect and appreciate the vast beauty surrounding us. The fitness center deserves special mention. Overlooking the breathtaking savannah, it is equipped with state-of-the-art Technogym machines and provides an inspiring setting for staying active—even in the middle of the wilderness. Working out while gazing at the endless horizon made exercise feel like part of the adventure itself. The unsung heroes of the property are undoubtedly the housekeeping team. Their impeccable attention to detail, efficiency, and care were constants throughout our stay. Every time we returned to our room, it felt like stepping into a sanctuary—tidy, serene, and always prepared with thoughtful touches. This behind-the-scenes excellence played a significant role in our overall comfort and experience. The property itself is beautifully integrated into its surroundings. Every aspect of the design respects the natural environment, making it feel like a harmonious extension of the Serengeti. The resort also celebrates local Maasai culture in an authentic and meaningful way, offering guests the opportunity to engage with and appreciate the region's heritage without compromising on luxury. Ultimately, it is the people who made our stay extraordinary. The staff’s passion, dedication, and personal touches went far beyond what we’ve experienced elsewhere, setting a new standard for excellence in hospitality. From the guides

Terrible rooms, food and service. Bad food and rotting fruit, unhygienic buffet Mold throughout the bathroom Dirt all over the bathroom floor, can't tell the last time is was mopped. When the hot water is turned on, you put it to the temperature that feels right but then it fluctuates quickly between boiling and cold. You can hear pol screaming while showering as you walk through the corridor. Window drapery is literally falling apart Linens towels and bathrobes are stained Outlets are faulty and stop and start working Bathroom faucet doesn't work properly All the fixtures, toilet, shower, bathtub are extremely dated Toilet handle doesn't work properly and the toilet runs for 15 min after every flush WiFi BARELY works in the common area for a couple hours in the evening. Light fixtures next to the beds don't work. Faux leather chair cushions are very worn. Wooden floors haven't been refinished since installation in 30 years. Every time you took a step it sounded like you would go through the floorboards.

Terrible rooms, food and service. Bad food and rotting fruit, unhygienic buffet Mold throughout the bathroom Dirt all over the bathroom floor, can't tell the last time is was mopped. When the hot water is turned on, you put it to the temperature that feels right but then it fluctuates quickly between boiling and cold. You can hear pol screaming while showering as you walk through the corridor. Window drapery is literally falling apart Linens towels and bathrobes are stained Outlets are faulty and stop and start working Bathroom faucet doesn't work properly All the fixtures, toilet, shower, bathtub are extremely dated Toilet handle doesn't work properly and the toilet runs for 15 min after every flush WiFi BARELY works in the common area for a couple hours in the evening. Light fixtures next to the beds don't work. Faux leather chair cushions are very worn. Wooden floors haven't been refinished since installation in 30 years. Every time you took a step it sounded like you would go through the floorboards.