Check-in was simple with friendly front desk workers who offered us bottled water from a refrigerator in the lobby. The room was very clean and well-equipped with tea, coffee, a refrigerator and microwave. I especially liked the fact that the floor was not carpeted but wood laminate, which is much easier to clean. The pool looked brand new and was open late. Breakfast was perfectly adequate, coffee, tea, yogurt, fruit, cereal, milk and protein bars with bags to pack for takeaway or to eat there. The location was perfect to visit The Corning Museum of Glass, which was under 10 minutes away.
Everything is great about this hotel, very spacious and Caroline at the the front desk is very pleasant and helpful. The only complaint is the aircon/heater unit in the room is very noisy, as it's not central air.
The room was just ok. It smelled like urine, the bathroom floors were dirty. The tile in the shower was very slippery. I would advise a mat in the shower, so no one gets hurt. We overlooked the roof that was used as storage for holiday decorations, ladders and all sorts of junk. It was disappointing.
We had an amazing time I went with my sister for my 52th Birthday. Everyone at the resort was great, and the best part is its location. You can actually walk to Canada from the hotel! It’s less than a 30 minute walk to the border, but make sure you bring your passport and a few quarters for the bridge toll back to the USA, which is only $1.25.
The hotel staff were very friendly and helpful. We ordered room service and were impressed with the quick delivery and beautiful presentation. The resort also offers several dining options, a full ******, a spa, and a pool, making it a well- rounded destination whether you’re there to relax or explore.
Omgosh ... hotel was really nice! Breakfast was excellent and it lasted til 11a, which is pretty awesome for those that like to sleep late. So many options (hot, cold and dry). They offer bacon, sausage, scrambled/cold boiled eggs and breakfast potatoes. Whole fruit (apples and bananas), sliced fruit (melons and pineapples). Cold and hot cereal (oatmeal). Yogurt and granola. You can make your own waffles or pancakes (such a cool machine). Make your own toast and/or select from many pastries or muffins available. So many options! You can even place an order vs. eating from the buffet. They also allow carry-out and to-go boxes. Drink options at the buffet include: coffee, O.J. and apple juice. PLEASE NOTE: There's a separate fee for breakfast if not selected when booking. Having said this, the hotel does not have microwaves in the room, just a fridge. There are microwaves located on each floor though (along w/ vending machines -both are in same location). Our room was spotless and absolutely spacious (no deviation from website)! We arrived way beyond check-in and did call once we knew we'd arrive later than expected. Spoke with front desk staff who assured everything would be OK, only to arrive and find that our room (which was already paid in full) had been given away. The hotel was only able to provide us a King and a rollaway bed. Of course we were disappointed, but the next morning the hotel Mgr. made everything right. Having said that, the rollaway bed is THE HARDEST THING EVER. We bring our own everything (e.g. bedding, cleaning supplies, etc.) so we were able to make it work and make it comfortable. So much so, we'd chosen to not to be moved to the room we'd originally booked. It rained our entire stay which is what caused us to arrive late in the first place (that's a whole 'notha story). Anyway, the hotel had a few small trash bins about the lobby catching leaks here and there, but that didn't stop anything. I barely even noticed. Had I not been recording how beautiful the hotel was inside, I would've never noticed. Parking is $30/day, it's NYC what do you expect? 🤭 There's also parking on the street if you can get spot. Careful though, NYC parking signs can cause confusion for those not familiar with the City's play on words. All in all, this was great stay for us and I'd certainly stay again. Oh, I forgot to mention -I did! Yes, I extended our stay another night because the hotel and location was exceptional! p.s. they also offer a seated bar area. Overall: 10/10✨️
Great location, good restaurant, and comfortable beds. The location inside Saratoga Springs Park is very nice. The hotel is older and it definitely shows. We booked a Deluxe King which was large and had a walk in closet. The bathroom was small though and the room was not very well cleaned.
GGuest UserThe room was clean. It was in a wing of the complex that was separate from the main building and we had to cross an outdoor garden to get there. The toilet got clogged and maintenance arrived in 10 minutes to unclog. The Ac/heating unit was loud and kept going on and off all night. The buffet breakfast included was excellent in a lovely spacious dining area.
I was a bit daunted by reviews when booking but was pleasantly surprised. Firstly, you get what you pay for (and a bit more). It’s a hostel with private rooms, not a hotel. Once you realize that, you manage your expectations. It is in a prime location next to Central Park and a short walk to Times Square. It is near a metro station and there are lots of stores and restaurants nearby. The room was adequate (I booked a single room). It was clean and comfortable. Inside the room was a small tv, a small refrigerator, a desk a twin bed and a small closet area. I wasn’t too concerned about the room because I didn’t intend to spend much time in there but it was comfortable enough for my stay. The bathrooms are shared but are privately used so you don’t actually share it with anyone while using. It was always clean and regularly checked (but of course as they are shared some people clear up after themselves better than others). There were several so I never needed to wait more than a few mins. The shower pressure was fine and the water temperature was perfect for me. Even though you pay for gym and facility use when you stay, I never used them so can’t comment on them. The checkin and check out processes were easy. The staff were all friend and helpful. The building felt safe and I never felt worried about anything. I don’t really have any negatives to comment on. There was a little noise at time from other residents but that’s beyond the control of the staff etc.
like the view nice location easy to access nearby malls no breakfast though which is very sad cause the food is expensive and I get hungry very easily LOL but amazing service but sometimes pretty slow cause my room had a damaged window and toilet but overall it was really good luxurious and many fruit stalls . 
Excellent hotel! Was quite impressed by overall experience! Grounds are outstanding! Pool, hot tub in perfect working order, Wished they had more ice machines on each floor, but not that big of a deal. Highly recommended!!!!
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