Hotel Dengan Pools di New York State, United States

The hotel was in a great location, close to Main St., Saratoga Springs. The bed was comfortable and the room was very spacious. It was very nice to wake up in the morning and open the curtain and see horses practicing on the track.

Great hotel, right across from the airport! Clean facilities! Tidy room! Excellent service! Shuttle every 30 minutes to the airport after 4:00 AM! Highly recommend!

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

I am very happy to return to Changdao. The environment on Changdao is comfortable and pleasant. The hotel's environment is quiet, clean and comfortable, and parking is free. The front desk service is also good. The bed is a bit soft, but American beds aren't too hard. The air conditioner in the room is not very easy to adjust and is a little cold. Disadvantages: The light in the bathroom is connected to the exhaust fan, which makes a lot of noise when it is turned on. When we drove, it was easy to miss the hotel entrance. Every time we drove to the unknown building next door, we then circled back to the hotel.

I had a great stay here. Check in was simple and the staff were nice. The room was nice for what I paid, although lighting not great with only the bathroom lighting and mirror being sufficient to apply make up! Bathroom was small and pokey, having to close the door to access the make up mirror was annoying as no sideboard to store makeup so had to keep going in and out. Room was noisy as could hear neighbours talking, and lots of street noise. Ear plugs helped. Shower tray turned into a paddling pool but reported this and it was fixed. Cleaning staff were very nice and insisted on making up the rooms if they saw me in the hall. Overall, the staff I spoke to during my stay were very good, check in/out process was simple - M was very polite and explained the process, room decor could do with a refresh but wasn’t terrible, main areas look just how they look on Gossip Girl! I was able to leave my case for two hours after check out, this was very helpful. Location was great, one block from Central Park and plenty of supermarkets and food places nearby (love Morton Williams!) and perfect being just opposite the Lincoln centre too, although did not attend any shows here but also looks the same as it looks on Etoile! Overall, a satisfying stay in a great location. I will definitely consider staying here again.

We had an amazing time I went with my sister for my 52th Birthday. Everyone at the resort was great, and the best part is its location. You can actually walk to Canada from the hotel! It’s less than a 30 minute walk to the border, but make sure you bring your passport and a few quarters for the bridge toll back to the USA, which is only $1.25.  The hotel staff were very friendly and helpful. We ordered room service and were impressed with the quick delivery and beautiful presentation. The resort also offers several dining options, a full casino, a spa, and a pool, making it a well- rounded destination whether you’re there to relax or explore.

Great location, good restaurant, and comfortable beds.  The location inside Saratoga Springs Park is very nice.  The hotel is older and it definitely shows.  We booked a Deluxe King which was large and had a walk in closet.  The bathroom was small though and the room was not very well cleaned.

This Holiday Inn hotel is ideal for use as a business hotel. I used it while on a business trip and was able to have a perfect day during my business trip. Thank you for the excellent service during your stay. I used it well and then left.

The hotel's biggest advantage is its excellent location, right next to Central Park, within walking distance to the subway and Columbus Circle, making travel incredibly convenient. The rooms are basically clean, with simple, sufficient facilities, suitable for budget-conscious travelers. However, the soundproofing is a major issue: you can hear everything from the adjacent rooms, and I was frequently woken up at night by loud talking and slamming doors, making it almost impossible to get proper rest. I reported this to the front desk multiple times during my stay, but the problem never improved. I also filed a complaint through the booking platform, but received no response or follow-up whatsoever – customer service was virtually non-existent. The common areas and bathroom facilities are a bit old, and the cleanliness in some areas was just average. Overall, it's only suitable for backpackers who prioritize location over sleep quality. Travelers who value quietness and good service should definitely look elsewhere.

Visited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked. Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.