Hotel Dengan Kolam di Quang Ninh, Vietnam

The hotel is new and clean, stuff is very friendly and professional. Everything was very good during our stay. The only unpleasant thing is construction right under windows of sea view rooms. It started at 7 am and was really loud. However, it is definitely not hotel’s fault, and moreover, the stuff provided us another room twice: one on the higher floor and another on the other side of the building, where the sound of construction is almost zero. We really appreciate that! As for location - you will need to use taxi to get to city centre, restaurant and cruise ports, but that’s ok, if you have Grab/Bolt. The prices between VND 45,000 and VND 140,000 depending on distance. N.B. We’ve visited Halong at very low season, so c. 60% of bars/ restaurants were closed and the rest were empty (except for couple of European).

The hotel service is outstanding. The front desk helped us to buy diapers for our baby, and it is within walking distance from the international cruise port. The breakfast is amazing, and our room was comfortable. While there could be some improvements, the overall quality is good.

We stayed here towards the end of our trip. It was a great place to switch off and relax on the balcony, read a book, go to the gym, go for a swim in the pool etc. There are lots of kids around given it's a family friendly place. The buffet breakfast was really yummy with lots of different options (I'm gluten intolerant and there was still plenty to choose from). We paid for the buffet dinner one night which was nice however, I was expecting there to be some drinks other than water and tea/coffee on offer, you could buy drinks through the bar for an additional cost. Grounds are kept really well and the boat to and from the mainland was cool too.

The hotel is brand new and very clean. The rooms are spacious and well appointed. The area is still under construction. This (at the moment) results in a less beautiful view/environment. But I am convinced that it will be beautiful within a year. The hotel location is quite far from the city center and shopping malls. A car or taxi is needed. Or you can get bicycles at the hotel. The employees are very friendly and helpful. Special note to Tracy, she has served us several times with very personalized service. Couldn't be better! The 3 restaurants in the hotel are highly recommended. We stayed 6 days in an apartment in this hotel.

Cái được duy nhất là vị trí; còn lại tất cả đều chán: phòng cũ, thiết bị của khách sạn xuống cấp; thái độ của lễ tân không đúng mực; đặc biệt là ăn sáng thì không còn gì để nói, số lượng món tương đối nhưng chất lượng thì vô cùng thất vọng; tôi chưa ở khách sạn nào mà đồ ăn dở như thế, cố gắng tìm một món để ăn tạm mà không thể cố được. Thất vọng!

Great location, walking distance to Ha Long night market and all the shops & restaurants along Ha Long street. Good service, pleasant staff, excellent breakfast buffet. Clean, spacious and comfortable room. The only issue was the rowdy crowd who made the hotel breakfast buffet felt like being in a disorganized flea market, people were shoving themselves at all the buffet stations, they were yelling (calling each other), they all talked extremely loud as if they all half deaf. Quite disappointing to see this kind of behavior in a 5* hotel.

We needed an inexpensive hotel for a one night stay before our Halong Bay cruise. I have no idea how my spouse found this place but it was a great find. Located in a local neighborhood but close to shops, a great French bakery and many great restaurants. The only hick up we had, the cc machine didn’t work and I had to get cash from a nearly ATM. The room was spacious, clean and had everything we needed. The bathroom also was big and the shower had plenty of hot water. The bed was so comfortable after sleeping a week on hard wooden beds in the country side. The breakfast was to write home about but it was filling and the coffee was good…. The Aircon was good and the WiFi was AMAZING.

We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck. The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special. The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation. The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay! We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.

Very poor service, no proper check in information, only breakfast time mentioned, all other information had to ask by myself. In general all staff needs proper training how to talk to guests. Not just answers like robots. While waiting for checkin (arrived before checkin time) asked if we can chill at the pool after lunch, staff answered immediately “it is hot there.”well that’s why we want to chill at the pool. During whole stay no one asked how is our experience. One time during busy dinner foreigner manager came to our table and asked only “are you guys well take care of?” I answered it’s ok. He didn’t bother to ask more. It was during dinner when glass of wine and tonic water arrived 20 minutes after it was ordered. Salad was finished already, my sandwich was wrong, they forgot about chicken. After telling it to the staff they just add few slices of cold chicken in club sandwich. Waitress My did good job, but they don’t have enough staff and she can’t take care of everything. Other restaurant staff don’t speak much English. When I ordered few slices of cheese for breakfast they did omelet with cheese. Next day was breakfast buffet due to higher occupancy with good variety of food, but quality is average for Mgallery. One more issue, our first night was not that busy since next day they did not do buffet for breakfast but a la care with few choices. They put us in the room next to family with little babe who was crying all the time. Rooms are not sound proof you can hear everything. I called reception and asked to move the room. Staff was friendly and confirmed that they can change it, but there was no apology, only “ok we will change your room”. The worst part was that when we were getting ready to change room housekeeping lady enter the room with own key. She said “housekeeping” and the same time opened the door, which is not acceptable. She didn’t seems to understand that she did something wrong. She wanted to check the room since we will be moving to other room. I was shocked. In general it looks like whole facility is left to run by staff without proper training and guest experience. Facility is great and could be amazing stay, overall wasn’t. Good points: apricot liquor cocktail was good, vegetarian curry was good, My waitress tired her best and very friendly, chef Hieu also very friendly person.

I stayed with my parents at @flc.hotelsandresorts in Ha Long Bay, Vietnam and here’s my feedback ⬇️ 👉 Truly a luxurious stay. The room was clean and spacious, with a really nice view of the golf course and part of Ha Long Bay. 👉 You have to visit the Sky Bar on 21st floor & Bamboo Restaurant. they both are top notch! .👉 Swimming pool was great but we didn’t use due to cold weather but they have indoor temperature controlled swimming pool as well which was equally wonderful 👉 Hotel staff left no stone unturned to make our stay memorable. 👉Only few staff speak English but that won’t be any issue 👉 Overall, if you planning with your parents/family, you should Consider this one..

The hotel is new and clean, stuff is very friendly and professional. Everything was very good during our stay. The only unpleasant thing is construction right under windows of sea view rooms. It started at 7 am and was really loud. However, it is definitely not hotel’s fault, and moreover, the stuff provided us another room twice: one on the higher floor and another on the other side of the building, where the sound of construction is almost zero. We really appreciate that! As for location - you will need to use taxi to get to city centre, restaurant and cruise ports, but that’s ok, if you have Grab/Bolt. The prices between VND 45,000 and VND 140,000 depending on distance. N.B. We’ve visited Halong at very low season, so c. 60% of bars/ restaurants were closed and the rest were empty (except for couple of European).

The hotel service is outstanding. The front desk helped us to buy diapers for our baby, and it is within walking distance from the international cruise port. The breakfast is amazing, and our room was comfortable. While there could be some improvements, the overall quality is good.

We stayed here towards the end of our trip. It was a great place to switch off and relax on the balcony, read a book, go to the gym, go for a swim in the pool etc. There are lots of kids around given it's a family friendly place. The buffet breakfast was really yummy with lots of different options (I'm gluten intolerant and there was still plenty to choose from). We paid for the buffet dinner one night which was nice however, I was expecting there to be some drinks other than water and tea/coffee on offer, you could buy drinks through the bar for an additional cost. Grounds are kept really well and the boat to and from the mainland was cool too.

The hotel is brand new and very clean. The rooms are spacious and well appointed. The area is still under construction. This (at the moment) results in a less beautiful view/environment. But I am convinced that it will be beautiful within a year. The hotel location is quite far from the city center and shopping malls. A car or taxi is needed. Or you can get bicycles at the hotel. The employees are very friendly and helpful. Special note to Tracy, she has served us several times with very personalized service. Couldn't be better! The 3 restaurants in the hotel are highly recommended. We stayed 6 days in an apartment in this hotel.

Great location, walking distance to Ha Long night market and all the shops & restaurants along Ha Long street. Good service, pleasant staff, excellent breakfast buffet. Clean, spacious and comfortable room. The only issue was the rowdy crowd who made the hotel breakfast buffet felt like being in a disorganized flea market, people were shoving themselves at all the buffet stations, they were yelling (calling each other), they all talked extremely loud as if they all half deaf. Quite disappointing to see this kind of behavior in a 5* hotel.

We needed an inexpensive hotel for a one night stay before our Halong Bay cruise. I have no idea how my spouse found this place but it was a great find. Located in a local neighborhood but close to shops, a great French bakery and many great restaurants. The only hick up we had, the cc machine didn’t work and I had to get cash from a nearly ATM. The room was spacious, clean and had everything we needed. The bathroom also was big and the shower had plenty of hot water. The bed was so comfortable after sleeping a week on hard wooden beds in the country side. The breakfast was to write home about but it was filling and the coffee was good…. The Aircon was good and the WiFi was AMAZING.

We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck. The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special. The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation. The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay! We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.

I stayed with my parents at @flc.hotelsandresorts in Ha Long Bay, Vietnam and here’s my feedback ⬇️ 👉 Truly a luxurious stay. The room was clean and spacious, with a really nice view of the golf course and part of Ha Long Bay. 👉 You have to visit the Sky Bar on 21st floor & Bamboo Restaurant. they both are top notch! .👉 Swimming pool was great but we didn’t use due to cold weather but they have indoor temperature controlled swimming pool as well which was equally wonderful 👉 Hotel staff left no stone unturned to make our stay memorable. 👉Only few staff speak English but that won’t be any issue 👉 Overall, if you planning with your parents/family, you should Consider this one..

I came Ha Long for 3 night and stay in DeLaSea hotel. I think that was good choice. Receptionist was nice and professional, they gave us some good tip for visit in Ha Long. Breakfast was really good with varieaty food. They have swimming pool in-house also with nice view. I had the best memories in Ha Long. Make sure will come back

We stayed in a 2BR apartment, which was cosy, but adequate for our family of four. Having 2 bathrooms was great, and the A/C was lovely and cool. The kitchen only had 4 glasses, 2 coffee cups, some tea/coffee, a kettle and a fridge, so not setup for any sort of self-catering. Rooftop pool was well utilised by our family during the limited opening hours (closed during the middle of the day). Gym was well equipped but warm with no A/C or fans. We didn’t use the indoor pool, although it looked nice. Restaurant was fine for breakfast - mix between set menu and buffet, depending on the day. The staff were excellent. In the restaurant, Rosie was always helpful and happily shared ideas for planning our days. The hotel reception staff - in particular Ms. Nga and Ms. Thu, helped plan several activities, including booking massages, taxis, Ha Long Bay tour and airport transfer on arrival, and transfer to Hanoi on our behalf. Overall we were very happy with our stay.

For those like my son and I who are visiting Vietnam for the first time, some advise. The islands of HaLong bay are some of the most beautiful natural wonders you will ever see. Absolutely worth experiencing during your life. What we didn't know is HaLong Bay (a 4 hour drive from Hanoi) really has absolutely nothing to offer other than boat cruise departures to tour the islands. We had planned to spend two days (and two nights) at HaLong bay, thinking the bay itself was a destination. It's not. Advise is to either take a day tour from Hanoi (many companies offer tours from hotels) or book a 2 night cruise. It's a long day for a day tour from Hanoi, but in hindsight we would have been able to spend an extra day in the amazing city of Hanoi. Hotel was not nice. The most expensive hotel in five different cities in Vietnam. Asked to have the hair on the bathroom floor cleaned up twice and it was still there when we left. On the plus side, great air conditioning and great water pressure in the shower!!

The cruise is very nice and clean. The room is spacious and has very nice view. The service is good. They have activities for guests to enjoy like kayaking, cooking class, and dark and bright cave visit. The food provided is somehow decent for me comparing to the price I paid. For 2 days 1 night, they provided a buffet lunch, a set menu dinner and light breakfast and brunch on Day 2. But overall, it was a good experience.

A experiência no Erina Cruise foi perfeita. O barco é muito confortável e lindo. O quarto é espaçoso e luxuoso. A cama era perfeita, pena não ter mais tempo para ficar deitado. O barco fornece inúmeras atividades para os viajantes: pesca, passeio de bicicleta, mergulho, praias, apresentações ao vivo, caiaque, piscina aquecida, tv a cabo, etc. As refeições incluídas são muito saborosas e o serviço no restaurante é notável. A limpeza do quarto foi excelente. Meu agradecimento especial para a funcionária Lee que foi gentil e até mesmo aprendeu algumas palavras em meu idioma para se comunicar comigo. A música no barco foi muito agradável também. Para ajudar os outros viajantes deixo duas dicas: 1 - hospese-se por pelo menos 2 noites para aproveitar ao máximo a experiência. Ha Long Bay merece toda atenção dispensada. 2 - A internet é bastante instável. Se precisa trabalhar, considere uma alternativa à oferecida a bordo.

La Regina Grand Cruises.. The cruise is good one, tho looked little old with squeaky wooden flooring but had an ancient luxurious touch to the interiors. Mobile internet & WIFI onboard signal was really really bad. Some activities provided onboard. And we did learn on how to make the vietnamese fried spring rolls. Overall was ok and yes u should add in your Hanoi trip!! 🥰🥰

We had great time in grand pradise. Totally satisfied with the service and itinerary. Especially thank to Tom who served my table. My parents felt very comfortable with his service. It has been a week since the travel. We are already missing the trip on the grand paradise cruise.

It was good hotel especially beding was so good. Very cozy. We can rent a bike that was useful . Hotel Nas swimming pool and private beach they eun electronic car they take us and return back, too. It was si nice. They gave me informations about booking limousine therefore I can easily move other places Breakfast was nice. But so many people crowded IIt was like a market. But food was nice. Totally It was good experience.

Very nice service and the stuff is amazing specially cici the butler ❤️

Great views, accommodations and activities to do. The staff is very friendly and they were able to accommodate our dietary needs to the menu. Highly recommend!

I very enjoy the chill of boat traveling .good manners and service. Clean room . Beautiful view with ha long . Captain and staff well service. Good experience in ha long boat.only one thing no good is WiFi and no signals

很棒，很美的景！下次還要來入住，希望有更好的體驗！這次沒看到驚訝洞跟金剛拍攝景點，可惜，下次要在多留住一天～

Cái được duy nhất là vị trí; còn lại tất cả đều chán: phòng cũ, thiết bị của khách sạn xuống cấp; thái độ của lễ tân không đúng mực; đặc biệt là ăn sáng thì không còn gì để nói, số lượng món tương đối nhưng chất lượng thì vô cùng thất vọng; tôi chưa ở khách sạn nào mà đồ ăn dở như thế, cố gắng tìm một món để ăn tạm mà không thể cố được. Thất vọng!

Đặt 02 phòng Deluxe Suite rộng rãi, thoải mái, nhân viên phục vụ chu đáo. Tuy nhiên tiện nghi trong phòng còn một số bất cập như: bồn vệ sinh cũ, ố vàng; không có vòi tắm kéo ra vào; tivi bắt sóng kém, chủ yếu tiếng TQ. Khu vực ăn sáng hẹp (phải ngồi ghép), ít đồ ăn; nước uống hoa quả đóng hộp, không nguyên chất;...

Khách sạn mới đẹp sang trọng có bữa sáng khá ngon.Phòng đẹp có view trên cao nhìn được sang cả phía bên trung quốc.Gia đình mình đã có trải nghiệm khá tốt ở đây.Ăn sáng mặ dù hôm ấy khá vắng khavhs sạn vẫn làm buffe phục vụ đầy đủ.Bể bơi có phần cho trẻ em khá nhiều các bé nhà mình rất thích.