Hotel Dengan Spa di La Massana, Andorra

La estancia excelente, igual que la recepción. Destacar la amabilidad y cercanía de sr. recepcionista Abdoul, un muy buen trabajador y persona. También destacar que en temporada de nieve el parking podría haber estado mejor, ya que es de pago y la calzada estaba helada y dio algún problema para entrar y salir. Repetiremos sin duda.

I have not skied for a few years dues to covid and illness. So I decided to go for a cheaper ski holiday, to ease back into it. This hotel has surprised me pleasantly. It is better than expected. It definately kicks above a 3-Star hotel. It is professionally run. The welcome from the staff was warm and friendly. The rooms are clean and spacious. The walk-in power shower was very welcome. As was the flat screen TV with international channels. Being on a half-board basis, I was impressed with how professional the kitchen was run. The standard of the food is very good with different dishes on offer, on a buffet basis. This made me over-eat, so this not the place for you, if you are on a diet. Now, the negatives: This hotel caters for the school-holiday market. In the evening the school kids can make a loud racket. But I actually found this added to the atmosphere, hearing lots of laughter and banter. It dies off after 10pm. The walls of the rooms are wafer thin. I could hear every word spoken by the room next to mine. I could have joined their conversation, if I wanted to. The ski bus stop is a few hundred metres away and the buses do not follow a timetable. The bus service is a bit hit and miss, which a pain when you have all of your ski-gear with you. Walking to the gondola is uphill and will take around 20 minutes with your ski-gear. Not easy and not good. Despite the above, I found my stay was very comfortable. If you are on a budget but expect a high standard, this is a fine choice of hotel.

The Ushuaia hotel was extremely comfortable, spotlessly clean with a great selection of really good food from the buffet which was different each night. The only minor irritation with the hotel was the bar staff who, all though were fantastic, the service was very slow at busy times. Free ski lockers were provided in the hotel & it was only 1 minute to the lift. I would highly recommend the hotel but a have a few warnings if you are skiing with beginners: If you are booking this is a ”ski in” hotel, beginners will struggle to get down the Blue run to the hotel. I have skied for 30 years & would say that it was a difficult blue & you would have to come down on the chair. I have seen many comments saying Arinsal is a great place for beginners. I totally disagree. There is only one nursery slope, & I appreciate that it was half term, but it was heaving. Beginners we spoke to were bored as the queue wasn't worth 15 seconds of skiing before re-joining the long queue. There is a Green marked on the piste map but even a ski guide said it's really a blue. Pal next door has much better beginner facilities. However, as a beginner to get to the nursery slopes in Pal, you would need to travel on the bus, but only for about 8 minutes. There is a cable car from the top of Arinsal across to Pal, but you would need to ski down Blue's to get to the nursery slopes. Getting back to Arinsal, by the Free Bus or the L5 service, on the day we tried, as my wife is not a confident skier, included an hour wait at the bus stop in Pal as information on times is sketchy at best. Both services do take you back to the Ushuaia though. Intermediate skiers would find the amount of ski school trains in your way annoying. Yes everyone has to learn but, there are simply too many instructors & some classes were 14 strong so you are picking your way around them. I must mention the cleanliness of all facilities on the mountain as they were brilliant. Lunchtime eating was priced reasonably as well in both Arinsal & Pal. Would I go back to the Ushuaia, definitely Would I go back to ski in Arinsal, maybe Would I go back to ski in Pal, yes

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

Pues el hotel lo conozco de hace muchos años y me recibieron como cliente que he sido, nos dieron una buena habitación el la parte 5 estrellas, pero no por reservar a través de Tríp. Además reserve una habitación y luego allí me hicieron pagar una segunda persona, con un recargo adicional por mi mujer, y eso para mí es de mal gusto. Son ustedes unos mal quedas. La habitación que nos dieron no salía agua caliente y el desayuno aparte era para mí carísimo 18 e. Así que opté por bajar un solo día. Me dijeron que eran 9 e pero no fue así. El hotel está muy bien, pero llevábamos tiempo sin ir, pero creo que vamos a dejar de volver a ir, porque los intermediarios son poco eficaces, y van a ver a quien pillan de tontin

Views were amazing, the room was old cabin vibes decor which I’m a fan of. A swimming pool, sauna, steam room and hot tub are included with the stay. There is a outdoor pool and bar also but that wasn’t open during my stay. Downside, the reception is on the opposite side of the hotel to our room. 2 elevators and quite the walk to get to the reception. The pool receptionist seems to disappear a lot meaning you cannot exit as you have to trade your room key to get towels. If you’re not driving, expect to taxi everywhere as the hotel is just out of the city.

currently here now. fantastic location and staff are very friendly at reception however that's about as good as it gets... very basic rooms no kettle or tea/ coffee making facilities, looks a little tired but overall the decor is ok. trying to find anything in the hotel is a maze you end up in the underground parking lot looking for ski lockers and spa facilities. was told spa facilities are on -2 which was not the case they are -1 and then down a few steps but cannot be accessed from the -2 parking lot.. if you stay at this hotel do not at all costs go to their spa facilities it costs an additional €10 per person for 1 hour the read up of it sounds amazing turkish baths, swimming pool, jacuzzi, sauna , no chidlren allowed relaxation... got there the lady on reception was not very friendly borderline rude she rolled her eyes at us when she asked if we had flip flops and swim cap to which the anwser was no (reception didnt tell us this on booking) so we got charged extra ti use theirs as you cannot go in without, the jacuzzi was like a Luke warm bath the jets not strong, the pool was like a paddling pool couldn't swim lengths, and it was freezing, the Turkish spa small room with plastic seating and dirty looking... and there was a young child in there spashing around in the pool...no changing rooms when we had got out the jacuzzi and asked where to get changed the women shook her head said no changing room... had to get changed into clothes wet and walk through the hotel... the food is mediocre good enough to get by but winning no awards.. their hot chocolate is incredible though I must admit! on a busy noisy road, there's 4 floors which have an open central area meaning it is very noisy with people walking through the hotel up until late. beds are not comfy 2 singles pushed together with 2single duvets. overall wouldn't stay here again

Firstly top tips we wish we knew: 1. The mystery free white bus of Arinsal. Doesn’t pick anyone up. Never ever wait for it. It’s Andorra’s biggest Mystery 2. Therefore bring cash and get the yellow bus into pal if your going there. 3. Arcalis is the place to go, Arinsal and Pal are good (Pal in particular has some nice runs) but Arcalis has a green run that took me 20 mins and was brilliant for a beginner/intermediate like me We arrived on Sunday about 5ish and checked in, room not huge 309 but pretty good, nice little kitchen area and a fridge. Beds a bit on the hard side for us but it’s personal preference. Food was brilliant in 20 years of buffet type foods this is right up there. Fresh tasty, chefs coming out often is a good sign. Pork ribs were a particular highlight, no sauce is a good sign. Little point if you have an allergy/intolerance check before eating. I’m lactose free and could see cream on food that said it didn’t. Chefs kindly made me some without cream which was nice. No lockers for ski gear but did have locks you slide in but there wasn’t enough so had to take skis into room each time which was a little annoying. All in all bar a couple of parts it’s 5 stars, I would stay there again particularly because of the food. Big thanks to Paul and the Copper couple for the chats and help during our holiday.

We stayed at an alternative hotel but were told by locals of the day passes available for Princesa Parc spa. We visited after a day of skiing and paid £18pp for the spa. This didn’t have a time limit but we went in the early evening and it shut at 9pm. The spa facilities were perfect, multiple steam rooms, two saunas, a pool with jets and bubbles and an extra hot pool (I loved). Also an ice pool bit to walk through (shallow) and an ice bucket. Towels included in price. We didn’t get any treatments but looked at the menu for this, varied in price.

This is quite a big hotel with 10 floors, 3 of which are underground. Ground floor has the reception and quite a large bar area. The next 5 floors are guest rooms with the top floor housing the swimming pool and jacuzzi. The 1st floor downwards was where the restaurant and kitchens were situated, probably catered for around 200 people. The lower two floors the car parking area and the ski lockers. My room was on the 5th floor, served by two elevators. Room was large with plenty of storage space, a TV a mini Bar and desk. The Bathroom was large and actually had a bath as well as a shower along with the usual basin an wc. There were plenty of towels and complimentary toiletries. The restaurant was a buffet style and there was plenty. Breakfast had the usual fare of cereal, fruits, meat and cheeses as well as your English cooked breakfast. Oddly though, you could have rice with your breakfast. Dinner was served between 7.30 and 10pm, very large choice and all freshly cooked, I was having 4 courses every night, every meal was excellent. A mention for the staff, every one of them were smiling, helpful and courteous and I thought very hardworking. After two days I didn't even have to order a drink in the bar as the barman knew what I was having and brought it to me, great service. The reception staff were all very good and very helpful when the need arose. I took advantage of the massage service, and although a bit more expensive than my local masseuse, It was very good and worth the money. The gondola was about 2 minutes walk from the hotel and took you right to the main ski area. Altogether, the hotel and town itself were excellent. The ski area is small to be fair but was great for beginners and intermediates . Black runs were closed when I was there.

La estancia excelente, igual que la recepción. Destacar la amabilidad y cercanía de sr. recepcionista Abdoul, un muy buen trabajador y persona. También destacar que en temporada de nieve el parking podría haber estado mejor, ya que es de pago y la calzada estaba helada y dio algún problema para entrar y salir. Repetiremos sin duda.

The Ushuaia hotel was extremely comfortable, spotlessly clean with a great selection of really good food from the buffet which was different each night. The only minor irritation with the hotel was the bar staff who, all though were fantastic, the service was very slow at busy times. Free ski lockers were provided in the hotel & it was only 1 minute to the lift. I would highly recommend the hotel but a have a few warnings if you are skiing with beginners: If you are booking this is a ”ski in” hotel, beginners will struggle to get down the Blue run to the hotel. I have skied for 30 years & would say that it was a difficult blue & you would have to come down on the chair. I have seen many comments saying Arinsal is a great place for beginners. I totally disagree. There is only one nursery slope, & I appreciate that it was half term, but it was heaving. Beginners we spoke to were bored as the queue wasn't worth 15 seconds of skiing before re-joining the long queue. There is a Green marked on the piste map but even a ski guide said it's really a blue. Pal next door has much better beginner facilities. However, as a beginner to get to the nursery slopes in Pal, you would need to travel on the bus, but only for about 8 minutes. There is a cable car from the top of Arinsal across to Pal, but you would need to ski down Blue's to get to the nursery slopes. Getting back to Arinsal, by the Free Bus or the L5 service, on the day we tried, as my wife is not a confident skier, included an hour wait at the bus stop in Pal as information on times is sketchy at best. Both services do take you back to the Ushuaia though. Intermediate skiers would find the amount of ski school trains in your way annoying. Yes everyone has to learn but, there are simply too many instructors & some classes were 14 strong so you are picking your way around them. I must mention the cleanliness of all facilities on the mountain as they were brilliant. Lunchtime eating was priced reasonably as well in both Arinsal & Pal. Would I go back to the Ushuaia, definitely Would I go back to ski in Arinsal, maybe Would I go back to ski in Pal, yes

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

currently here now. fantastic location and staff are very friendly at reception however that's about as good as it gets... very basic rooms no kettle or tea/ coffee making facilities, looks a little tired but overall the decor is ok. trying to find anything in the hotel is a maze you end up in the underground parking lot looking for ski lockers and spa facilities. was told spa facilities are on -2 which was not the case they are -1 and then down a few steps but cannot be accessed from the -2 parking lot.. if you stay at this hotel do not at all costs go to their spa facilities it costs an additional €10 per person for 1 hour the read up of it sounds amazing turkish baths, swimming pool, jacuzzi, sauna , no chidlren allowed relaxation... got there the lady on reception was not very friendly borderline rude she rolled her eyes at us when she asked if we had flip flops and swim cap to which the anwser was no (reception didnt tell us this on booking) so we got charged extra ti use theirs as you cannot go in without, the jacuzzi was like a Luke warm bath the jets not strong, the pool was like a paddling pool couldn't swim lengths, and it was freezing, the Turkish spa small room with plastic seating and dirty looking... and there was a young child in there spashing around in the pool...no changing rooms when we had got out the jacuzzi and asked where to get changed the women shook her head said no changing room... had to get changed into clothes wet and walk through the hotel... the food is mediocre good enough to get by but winning no awards.. their hot chocolate is incredible though I must admit! on a busy noisy road, there's 4 floors which have an open central area meaning it is very noisy with people walking through the hotel up until late. beds are not comfy 2 singles pushed together with 2single duvets. overall wouldn't stay here again

This is quite a big hotel with 10 floors, 3 of which are underground. Ground floor has the reception and quite a large bar area. The next 5 floors are guest rooms with the top floor housing the swimming pool and jacuzzi. The 1st floor downwards was where the restaurant and kitchens were situated, probably catered for around 200 people. The lower two floors the car parking area and the ski lockers. My room was on the 5th floor, served by two elevators. Room was large with plenty of storage space, a TV a mini Bar and desk. The Bathroom was large and actually had a bath as well as a shower along with the usual basin an wc. There were plenty of towels and complimentary toiletries. The restaurant was a buffet style and there was plenty. Breakfast had the usual fare of cereal, fruits, meat and cheeses as well as your English cooked breakfast. Oddly though, you could have rice with your breakfast. Dinner was served between 7.30 and 10pm, very large choice and all freshly cooked, I was having 4 courses every night, every meal was excellent. A mention for the staff, every one of them were smiling, helpful and courteous and I thought very hardworking. After two days I didn't even have to order a drink in the bar as the barman knew what I was having and brought it to me, great service. The reception staff were all very good and very helpful when the need arose. I took advantage of the massage service, and although a bit more expensive than my local masseuse, It was very good and worth the money. The gondola was about 2 minutes walk from the hotel and took you right to the main ski area. Altogether, the hotel and town itself were excellent. The ski area is small to be fair but was great for beginners and intermediates . Black runs were closed when I was there.

La ubicación un poco mala porque está en la carretera con curvas. Tiene el hotel en un sitio y spa y bar en otro edificio... para ir al spa tienes que ir mojado por la calle... La comida y el servicio bueniiisimo

I have not skied for a few years dues to covid and illness. So I decided to go for a cheaper ski holiday, to ease back into it. This hotel has surprised me pleasantly. It is better than expected. It definately kicks above a 3-Star hotel. It is professionally run. The welcome from the staff was warm and friendly. The rooms are clean and spacious. The walk-in power shower was very welcome. As was the flat screen TV with international channels. Being on a half-board basis, I was impressed with how professional the kitchen was run. The standard of the food is very good with different dishes on offer, on a buffet basis. This made me over-eat, so this not the place for you, if you are on a diet. Now, the negatives: This hotel caters for the school-holiday market. In the evening the school kids can make a loud racket. But I actually found this added to the atmosphere, hearing lots of laughter and banter. It dies off after 10pm. The walls of the rooms are wafer thin. I could hear every word spoken by the room next to mine. I could have joined their conversation, if I wanted to. The ski bus stop is a few hundred metres away and the buses do not follow a timetable. The bus service is a bit hit and miss, which a pain when you have all of your ski-gear with you. Walking to the gondola is uphill and will take around 20 minutes with your ski-gear. Not easy and not good. Despite the above, I found my stay was very comfortable. If you are on a budget but expect a high standard, this is a fine choice of hotel.

Pues el hotel lo conozco de hace muchos años y me recibieron como cliente que he sido, nos dieron una buena habitación el la parte 5 estrellas, pero no por reservar a través de Tríp. Además reserve una habitación y luego allí me hicieron pagar una segunda persona, con un recargo adicional por mi mujer, y eso para mí es de mal gusto. Son ustedes unos mal quedas. La habitación que nos dieron no salía agua caliente y el desayuno aparte era para mí carísimo 18 e. Así que opté por bajar un solo día. Me dijeron que eran 9 e pero no fue así. El hotel está muy bien, pero llevábamos tiempo sin ir, pero creo que vamos a dejar de volver a ir, porque los intermediarios son poco eficaces, y van a ver a quien pillan de tontin

Firstly top tips we wish we knew: 1. The mystery free white bus of Arinsal. Doesn’t pick anyone up. Never ever wait for it. It’s Andorra’s biggest Mystery 2. Therefore bring cash and get the yellow bus into pal if your going there. 3. Arcalis is the place to go, Arinsal and Pal are good (Pal in particular has some nice runs) but Arcalis has a green run that took me 20 mins and was brilliant for a beginner/intermediate like me We arrived on Sunday about 5ish and checked in, room not huge 309 but pretty good, nice little kitchen area and a fridge. Beds a bit on the hard side for us but it’s personal preference. Food was brilliant in 20 years of buffet type foods this is right up there. Fresh tasty, chefs coming out often is a good sign. Pork ribs were a particular highlight, no sauce is a good sign. Little point if you have an allergy/intolerance check before eating. I’m lactose free and could see cream on food that said it didn’t. Chefs kindly made me some without cream which was nice. No lockers for ski gear but did have locks you slide in but there wasn’t enough so had to take skis into room each time which was a little annoying. All in all bar a couple of parts it’s 5 stars, I would stay there again particularly because of the food. Big thanks to Paul and the Copper couple for the chats and help during our holiday.

We stayed at an alternative hotel but were told by locals of the day passes available for Princesa Parc spa. We visited after a day of skiing and paid £18pp for the spa. This didn’t have a time limit but we went in the early evening and it shut at 9pm. The spa facilities were perfect, multiple steam rooms, two saunas, a pool with jets and bubbles and an extra hot pool (I loved). Also an ice pool bit to walk through (shallow) and an ice bucket. Towels included in price. We didn’t get any treatments but looked at the menu for this, varied in price.

Views were amazing, the room was old cabin vibes decor which I’m a fan of. A swimming pool, sauna, steam room and hot tub are included with the stay. There is a outdoor pool and bar also but that wasn’t open during my stay. Downside, the reception is on the opposite side of the hotel to our room. 2 elevators and quite the walk to get to the reception. The pool receptionist seems to disappear a lot meaning you cannot exit as you have to trade your room key to get towels. If you’re not driving, expect to taxi everywhere as the hotel is just out of the city.