Hotel Dengan spa di British Columbia, Canada

Staff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Stayed at the former Trump Tower in Vancouver. The location is super convenient for getting around, very close to downtown, and not a far walk to Stanley Park either! During my stay, the breakfast area was under renovation, so all meals were delivered via room service. The fully automated facilities in the room were fantastic. Overall, a really great experience!

The hotel is at a very convenient location with shops and restaurants nearby. We stayed in a lodge with 5 persons. The room is very good which is spacious and clean. It’s our first time to go to Whistler in Summer and the hotel is good to be re-considered for our next stay.

Divya Sutra is the best hotel deal in town as far as rates and amenities. You won't find anything cheaper. You do get a lot for what you pay. My stay was during the off season and I found an even better deal online so I went ahead with the booking and was glad I did. I was hesitant after reading some negative reviews but have found nothing to really complain about. My room was clean and there was no sign of bed bugs anywhere. Before I moved in they cleaned the carpet thoroughly. Although the furniture was a bit dated, the beds were comfortable and the TV was huge with lots of channels. One thing to be aware of however is that the location is right in the middle of town and there is occasional traffic noise that some may find annoying. I got used to it right away and it honestly was not bad at all and my room was just a few floors up. The staff here are very friendly and very accommodating. There are two ice machines and two filtered water stations in the lobby which is awesome and it also looks like they are going to put a fancy coffee machine in the lobby as well. There's a sauna, hot tub, and pool and changing room and shower. The bar and grill is still closed which was a bit disappointing but there are many restaurants nearby. Overall, definitely a great place for both short and long stays.

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

Conveniently located a few steps away from the Whistler Gondola. Rent your ski gear from the Can Ski store located at the ground floor and you can easily drop off/pick up your skis at their valet.  Our suite has a kitchenette and dining table so it was easy to eat breakfast in our room before heading off to ski. There is a grocery store a 5 min walk away. The fireplace in our suite was nice and we used it quite often. The hot water in the shower was almost instantly available which we appreciated. The hotel is a little dated but has everything we need. I highly recommend the Japanese restaurant, Ka Ze, located at the hotel. Reservations recommended.

The property itself is a bit dated but very comfortable. The staff kindly allowed us to check in early morning after our cruise. We stayed in a large suite that featured a wonderful view of the docks. A huge highlight of our stay was being able to watch the FIFA World Cup final game right in the hotel theatre on July 19—it was an amazing setup and a great atmosphere! That being said, the room itself could use some maintenance. The coffee machine was defective, and every single door in the room was squeaking loudly—they seriously need to be greased with some WD-40. Overall, it’s a comfortable stay with excellent service and great views, but a few quick fixes in the rooms would go a long way. In

Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out.

We wrapped up spring break with a super chill three-day, two-night stay at the Four Seasons Resort Whistler, and it was exactly what our family of four needed. The rooms were awesome—super comfy, stylish, and spotlessly clean. The view of the mountains? Absolutely stunning. It made lounging around way more enjoyable. The outdoor heated pool and hot tubs were a hit with all of us, and the kids especially loved the marshmallow roasting session held daily from 4–6 pm. It was such a fun and cozy family activity! The ping-pong facilities were also a big favorite, though they seemed to be in high demand. Breakfast was a highlight, too—the buffet had an amazing variety of options, and we were pleasantly surprised to find BC caviar as part of the offerings that day. A unique and delicious treat! The only downside was the playroom—it’s a bit small, especially during busy times like spring break or summer. It felt a little limited for all the kids hoping to use it. That said, the staff nailed it. They were super friendly and helpful, adding little touches to make our stay extra special. Four Seasons Whistler definitely delivered. We left feeling recharged and already talking about when we can come back!