Hotel Dengan spa di Basque Country, Spain

The lady at the front desk was very friendly and enthusiastic when we checked in, asking if we needed a map and briefly explaining the surrounding routes. The water pressure in the bathroom was a bit low, and switching between the showerhead settings required some guesswork. Breakfast had a decent variety of choices. It's only about a ten-minute walk from the Guggenheim Museum and the airport bus stop. It would have been better if they had provided information about the airport bus service being suspended on May 1st, as we checked out on Labor Day and waited at the bus stop for over half an hour for nothing.

It was a pleasant stay, parking is free and easy scross the road which is a bonus. Although this place is attached to another hotel which is much more impressive, it makes you jealous you are not there!

Beautiful hotel, amazing facilities to work from, one of the best gyms that I’ve been to, it would have been so much more seamless if parking, gym etc were included in the price. Especially if the pool provided by the gym is not available, not having to pay for the gym one would make more sense

Beautiful rooms with nice bathroom, great shower. Soundproofing could be better. Having a bath a hear the tv from the next room, should not be possible in a hotel like this, also the slamming doors, was not great. Staff in the hotel are super, from housekeeping till reception. The restaurant is fantastic, fantastic wines. And probably one of the best burgers I ever had. If you stay at this hotel, you have to visit this restaurant. I simply loved it. Free parking near the hotel, even with vans or minibuses. Despite the fact that soundproofing could be better, next time in San Sebastián, this will be my first choice.

We came here without a car having got busses from Bilbao. Not easy finding a hotel with a pool and within LaGuardia so worked perfectly. Arguably not a four star but was comfortable and and pool was lovely. Would recommend for the price

This hotel is adults only, which is great! There should be more like it. The location is fine, it’s in a quiet street, which feels far out the city, but it’s actually around the corner from the shops and cathedral and the beach. It’s about 20 mins walk from the old town, though. The hotel has a trendy feel and is very ************ and inclusive, which is fantastic. However the rooms are really small and there’s nowhere at all to put one’s toiletries in the bathroom: it could have been designed better. The balcony was huge and great, but without sun umbrella we couldn’t stay outside in the 30C heat. We found some maintenance issues: leaking tap, broken bathroom door, wonky TV set, but the rest was fine. Average, but cheaper than other hotels in the area.

Hotel is in a great location, close to shopping district and close to bars and eateries.  Rooms are spacious and clean. The bathroom had a shower and a bath which is unusual but well received. About 20 mins in a taxi from Bilbao airport.  Service was good at check in/out.  Roof top bar is a nice offer with a variety of drinks.  I would stay here again.

We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!

非常不錯的酒店，乾淨，整潔，早餐不錯，服務也OK，歐洲酒店的基本標準配置，該有的都有，下次還會入住。

Modern stylish hotel with very clean and comfortable rooms.Staff were efficient and helpful,facilities were impressive especially the gym. Very pretty walk to the beach,10 minutes or old town,20 minutes