Hotel Dengan spa di Shropshire, United Kingdom

We visited Lion Quays on a midweek night away - I have wanted to try the hotel for a while. The receptionist was very friendly on arrival but warned us that the lift was broken that day. She offered help with our bags - which we declined. But we would have struggled if we had poor mobility as we were on the top floor. We were in room 312 with a view of the canal which was lovely. However there was a hole worn in the top cover on the bed - it didn't affect us but it looked bad. We noticed alot of the furniture in the hotel was worn - particularly in the dining room where the seats and arms were bald. We had a sandwich and a beer out on the patio before we visited the leisure club which we had been looking forward to. The steam room was out of order and closed and the light in the rustic sauna was not working although it was open. Since it was mid August - this was pretty disappointing. We didn't eat dinner in the hotel- instead going to Henlle Heights nearby for a fantastic Indian meal. We slept well in the room, the bed felt very soft but was really comfy. There was a fan provided but we didn't use it. The following morning we discovered the lift had been fixed. We really enjoyed breakfast, a fine selection of hot and cold options to help yourself and spent some time sitting out near the canal with our coffees which was super relaxing. We did like Lion Quays and we would return however there just seemed to be a few rough edges which came across as lack of care which was a real shame.

The post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.

The room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.

Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed! Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks I wouldnt go back for the price you have to pay and what you get