Hotel Dengan spa di Shizuoka Prefecture, Japan

The hotel is quite far from the business district, about a 30-minute walk to the station. It's located on a hillside, and just walking up to it takes about ten minutes. Make sure to check the shuttle bus schedule in advance so you don't miss it. We booked a sea-view Japanese room and were assigned one right above the restaurant, which blocked more than half of the sea view. The view would probably be nice on a clear day though. When we checked in, a large portion of the queue was Chinese guests. This price point seems to have been driven up by Chinese tourists, and for 2000 yuan, this sea view is simply not worth it. The room size was decent, and breakfast was good and plentiful. They didn't provide Yukio Mishima cakes, only matcha cookies and chocolates. The yukata provided was really unattractive, like something a palace maid from a labor camp would wear. There were no skincare products, just bottled water.

The hotel was very clean, and the food was absolutely delicious. The hot springs were also wonderful, probably because it was a weekday and not crowded. I highly recommend getting the dinner plan. For breakfast, we were able to have it in our room, which allowed for a very relaxed start to the day. As other reviewers mentioned, the坂道 (steep hill) up to the hotel was quite something. We went by car, and at one point, we encountered another car coming down in a curving tunnel. Since uphill traffic has priority, the other car had to back up the hill to let us pass. After arriving, we enjoyed walking to the shopping street in front of the station, but on the way back to the hotel, we took a taxi from the station. Even the taxi driver radioed ahead to another taxi waiting at the top of the hill to hold their position before starting the ascent. It would be great if there were traffic lights at the top and bottom. There aren't many cars coming and going, so we just hoped there wouldn't be any oncoming traffic on our way back.

I happened to experience a 5.8 magnitude earthquake in the Fuji Five Lakes area. The whole room shook violently, and all the bottles and jars on the table fell to the floor. Surprisingly, the hotel was completely fine after the quake. The earthquake resistance is truly impressive! 👍 If it hadn't been for the earthquake, I'd say this hotel is incredibly convenient. It's easy to get to Gotemba for shopping, and the bus service to and from Tokyo is also very accessible. My only regret is that I didn't get to see Mount Fuji 🗻

We booked a mix western+japanese tatami big room. The views are lovely , the cleanliness is on a good level , the staff is attentive and responsive.the meals included are served buffetstyle in a huge room with seaside views. A lot of choices and level of food good enough. There were also 2 lounges and 3 onsen. The main one has view on the Atami peninsula. I would recommen

The rooms are located up on the hill, but they offer free shuttle service to and from the station, which is great. As expected from a Marriott, it was clean, hygienic, and the service was excellent. The hot springs were very relaxing. It's a bit far from the main hotel, so breakfast isn't included, and there are no convenience stores nearby.

Beautiful onsen — our favorite stay in Japan with my family! The traditional breakfast was delicious with a very large selection of dishes. The rooms are gorgeous, quiet, and spacious — and everything was exceptionally clean. The cleaning crew truly does an amazing job. The reception staff were very friendly and helpful, making us feel warmly welcomed. The location is excellent, just a short walk from the train station, and having a washer and dryer available for guests was a big plus. Highly recommended — we would love to stay here again!

Dear General Manager, I am writing to express my sincere appreciation for the excellent service provided by your restaurant staff during my recent stay on 16-17 June 2026. I originally booked a room with breakfast and dinner through Trip.com, indicating 2 adults and 1 child (age 8). Although I noticed that your hotel website offers a kids' menu, the booking platform did not have an option to select it, and I wasn't aware of this at the time of booking. I therefore assumed that the hotel would automatically provide the kids' dinner menu for my daughter. However, when we arrived for dinner tonight, the staff informed me that we had been booked for three adult set meals, which came as quite a surprise. I immediately worried that my daughter would have nothing to eat and that we might have to go out to buy her dinner. Fortunately, your staff member, Mr. 坂田went above and beyond to communicate internally on our behalf. With his manager's approval, he was able to arrange the kids' menu for my daughter as a special accommodation. This truly saved our evening! I truly appreciate how professional, flexible, and helpful your team is. I fully understand that this was not the hotel's fault, yet your staff still went out of their way to resolve the issue and provide excellent service from the heart. Please pass along my sincere thanks to Mr. Mr. 坂田and his manager. I will certainly recommend your hotel to my friends and family, and I believe the management should know about this wonderful example of your staff's dedication.

I would hesitate booking this hotel if you are looking for a “wow” experience. We had some issues due to bad weather and some due to service. We booked a room that ideally should have had views of Mount Fuji. Due to the fog, we saw nothing for our 1 night stay outside of the clouds. This is no fault of the hotel but worth factoring into expectations. We also had some service shortfalls. No one in advance communicated that we needed to select a time for the included dinner or pick the cuisine we wanted.  As a result, we got stuck with what was available. We also were not informed that there was a shuttle to a nearby train station (the hotel made up for this by driving us to the station, but the only reason we knew was another guest mentioned it). Lastly, we selected a meal option but were not told the supplement in advance so had a 24,000 yen surprise on our bill. Had this all been communicated in advance, we would have felt better about our stay. At breakfast, we waited over 20 minutes for coffee and had to ask 3 times before it was eventually served. On the plus side, the hard product is strong and our Kappo dinner was delicious. While this wasn’t a “bad stay” - I struggle to see how this hotel landed as a 3 Michelin Star rating and can charge the prices that are charged given some of the issues we faced.

We had a wonderful 2-night stay at Fuji Speedway Hotel. The hotel is modern, clean, and beautifully designed, with stunning views of the race circuit and surrounding mountains. The room was spacious, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. We especially enjoyed the peaceful atmosphere and the unique experience of staying right next to the famous Fuji Speedway. The facilities were excellent, and the location was perfect for exploring the Mount Fuji area. Everything exceeded our expectations, and we would definitely stay here again on our next trip to Japan. Highly recommended for both motorsport enthusiasts and travelers looking for a relaxing luxury stay.

Definitely worth the price for an onsen hotel. The ocean view and tatami style bedroom are the highlight for my stay here! There is free bus shuttle service scheduled by the hotel, as a solo traveller who doesn’t drive, this definitely is a plus point! Will book my stay at here next time when I visit Atami :)