I had a really good stay. The hotel was new, clean and the price was truly reasonable even included the breakfast. The staff was really friendly and kind. I would highly recommend to others. if I travel to Samarkand again I will definitely stay there.
We recently stayed at this hotel and I can't help but share my impressions!
From the moment we arrived we were greeted with warmth and smiles. The reception staff were incredibly friendly and professional. Not only did they check us in quickly, but they were also happy to answer all our questions, especially Dildora, who helped us choose excursions and places for dinner. Their attention to detail and willingness to help made our stay even more comfortable.
The rooms at the hotel are spacious and cozy, and the views from the balcony are simply mesmerizing. We enjoyed every moment spent here.
Thanks to all the staff, especially the reception team, for their impeccable service and care. You made our holiday truly special! We will definitely be back again!
Small hotel but room was quite spacious . General public areas was tasteful and spacious as well. The staff were most impressive and helpful with our needs. Especially at the concierge, the language skill of the staff there made our visit so much easier and familiar.
The Wellness Park Hotel Bactria provides a truly elegant and modern retreat in Samarkand. It is highly praised for its immaculately clean, spacious rooms and the exceptional, professional service delivered by the staff. Featuring excellent wellness facilities and a serene location near the new Eternal City, it is the top choice for travelers seeking sophistication, comfort, and tranquility.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
We stayed at this hotel for a few days as a couple and had a pleasant experience. The hotel is new, modern, and comfortable. Although it’s located a bit outside the city center (around 15 minutes by taxi, costing about 30,000 UZS), the area around it is quite charming – a newly developed park zone with music fountains, restaurants, photo spots, a water park, and canals. The staff were always friendly and helpful, and the breakfast was varied and enjoyable. Overall, a nice and comfortable place to stay.
Выбирала отель по расположению. Очень удобно добираться до Самарканд Сити - по утрам и вечерам в городе пробки.
Отель порадовал всем, начиная с экстерьера.
Красиво и внутри и снаружи.
Номер просторный - с двумя!!!
Очень чисто! Постельное бельё и полотенца мягкие и белоснежные. Номер пахнет чистотой!
В санузле отдельный регулятор температуры, это суперкомфортно.
На завтрак - много разных фруктов, достаточно большой выбор еды, еда халяль.
Очень отзывчивый весь персонал, но особо хотелось отметить молодого человека на дневном ресепшн, не запомнила имя, к моему большому сожалению. Потому что его отношение к посетитетям лучше чем в 5-ти звездочном отеле - отзывчивость и клиентоориентированность на высоте!
В целом, все ребята очень отзывчивы и профессиональны!
Отдельный плюс - круглосуточная кофейня, где есть столик с usb зарядками.
Спа-комплекс достаточно большой, но я не успела посетить. Хотя в стоимость проживания входят несколько процедур!!! Сауна и солевая комната, например.
С удовольствием буду рекомендовать этот отель и обязательно вернусь сама.
Ещё важный момент - если добираться на такси, то нужно обязательно отмечать именно отель, потому что по такому же адресу есть другая локация на карте.
Спасибо отелю за прекрасные впечатления о Самарканде!
Great 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
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