Hotel Dengan spa di Quintana Roo, Mexico

Amazing hotel. Amazing service. Amazing food. It has exceeded all of our expectations. 10 stars! Will definitely be coming back. The staff is amazing, always trying to accommodate you at the best level. . The decor, cleanliness and atmosphere makes you wanna stay there forever. We love la zebra. Great price as well. Makes is extremely reasonable. Thank you for your hospitality and amazing time in Tulum.

This is my third stay here. The location is great. Its own section of the beach is always clean and you can find fishes swimming. The service is very nice. Love it !

Terrific location, fantastic service, even better than in pictures!

部屋まで波の音が聞こえるので大自然を感じる事が出来ます。 少し残念だったのが部屋のお水が有料だった事です。水道水は無料であったけど、ボトルウォーターも無料だとありがたかったです。 部屋からも海が眺められるので総合的にはとても満足しています。 蚊がたくさんで沢山噛まれてしまいましたので、虫除けスプレーなど持参がおすすめです。

The hotel is beautiful and overall pleasant, but it left mixed impressions. Upon arrival, we were warmly welcomed and given a tour of the property. However, we later discovered that the cenote was one of the main reasons we chose this hotel and it was under reconstruction, and this had not been communicated in advance. Construction started around 7:30 a.m. and continued throughout the day. The noise in the morning was not too disruptive, but during the day, when the main work was happening, it became quite loud and dusty around the pool area. Workers were constantly passing by, which significantly affected the overall atmosphere. Housekeeping was inconsistent. The floor in our room was sticky upon check-in, and on one of the days, the cleaner left dirty towels on the floor. The location is good if you are looking for a quiet and remote place. We woke up to the sounds of birds and saw lizards around the property, which was lovely. However, it also means that you need transportation to get anywhere, as there is little infrastructure nearby. For us, this was not an issue we actually enjoyed the seclusion. The hotel itself is beautifully designed in a boho style and looks stunning. Despite the drawbacks, I would still consider coming back one day.

This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.

房型選擇：（此處有巨坑建議避坑） 我們預訂的是“海風房”，入住的時候和我們説給我們房型升級了 等我們入住，才發現給調劑去了“泳池房” 兩者之間的區別是海風房位於酒店海濱第二排，可以有自己的露台但是不是貼着大海，可以感受到海風 泳池房其實就是叢林房多了個泳池，完全感受不到海風 經過協調，終於把我們要的海風給我們了，原來當天“海風房”超賣，免費再升級到“海濱房” 但是真的很吵！是吵到完全睡不着那種 因為是帳篷材質，晚上海風呼呼的，一點都不隔音，然後海浪拍打礁石的聲音已經不是白噪音的級別 是需要耳塞才可以睡覺的那種，千萬不要聽信酒店的免費升級，“海風房”是唯一建議的選擇 蚊子： 是衹要你一出門就可以滿腿被咬那種 出門前一定記得噴防蚊水 無論多近的路都需要 這家的海灘是幾乎走不上去的，因為不清理，所以臭味還是很嚴重的 這家的野奢還是“野”為主，洗澡需要在露天，這個感受是可以的，水熱很重要

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

Very very large hotel with many stores and restaurants . There are lots of amenities but most are extra pay (which is a bit unfortunate given how much the hotel is already).

We absolutely loved this hotel. It is now our go to Cancun hotel every time we visit. From the moment we arrived we were given the warmest welcome. The location was perfect for us, just two minutes from the water. The beds are unbelievably comfortable and we loved having fresh water, towels and daily cleaning, plus fresh beach towels every day. It is so worth the money. Alejandro who welcomed us in the lobby was an absolute sweetheart, as were all of the staff. Truly a wonderful stay.