Hotel Dengan spa di Metro Manila, Philippines

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

I had a fantastic stay at Berjaya Makati. The location is unbeatable right in the heart of the business district, with Greenbelt and Glorietta malls just a short walk away for shopping and dining. The room was clean, spacious, and the bed was incredibly comfortable. What really stood out was the staff; they were friendly, professional, and went out of their way to accommodate my early check-in request. The pool area is a nice oasis after a long day of meetings. Highly recommended for both business and leisure travelers!”

The room and service is good. But the food, specially the bacon, thats not how “Filipino” cooked their bacons. Ang tigas, may part na sunog pa. I waited for the new batch baka kasi nagkataon lang but same pa din. Almost everyone namimili ng di overcooked kaya ending mga matitigas naiiwan. The refill of food is also slow, like you need to wait like 5mins to refill a specific meal. Need mo ma pagfollow up ng condiments refill kasi maubos na.

This is our second stay at Grand Westside and we’ve always enjoyed our stay. Best part was the Breakfast buffet which the whole family loved!! Only mishap was when I asked for grace period at check out time (12nn) and was told of a 30min, otherwise we’ll be charged of p1,500. We rushed from our swim to make it on time, then upon check out we were informed of extension til 2pm :-( Since we were all packed we decided to leave, with regret of the one hour more ‘could have enjoyed swimming more’ :-) The front desks should be more consistent in information. Should we go back again? Still a YES, now we know we can extend til 2pm FOC.

⭐⭐⭐⭐⭐ **Great family stay!** We had a wonderful stay at Hotel H2O Manila! Our 3-year-old son especially enjoyed it—he was so excited watching the fish in our **Aqua Room**. 🐠❤️ The room was clean, comfortable, and the aquarium view made the experience really unique and special for him. The staff were also very friendly, welcoming, and accommodating. They made us feel comfortable throughout our stay. Definitely a great place for families with kids. We really enjoyed our stay and would love to come back again! 😊

Good stay overall. The staff were friendly, and the room was comfortable. Housekeeping could be a bit more thorough, but it did not significantly affect our experience. We would still recommend this hotel and consider staying again.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

My first time staying on this hotel. And will definitely comeback. My friends daughter held her 18th bday here and they had rented the function area. And it was beautiful! The food is good, the set up is pretty. While waiting for the room they assigned to me was able to try their cafe which offers brunch and love their brunch menu. The only thing about checking in is you have to ask the frontdeak twice if my room is ready. Because the frontdesk who told me that they will call me when the room is ready. Did not call me at all. So after 2 hours.I asked her again If my room is ready then that is the time they gave me the key for my room. Good thing me and 2 of my friends are enjoying the food on their cafe. The room was clean..I had a kinda nice view too. The room is big so I'm happy about that. The bathroom was okay. Nothing really special though.

I had a wonderful stay at the Marriott Hotel. From the moment I arrived, the staff were warm, welcoming, and very professional, making the check-in process smooth and hassle-free. The room was clean, spacious, and well-maintained, with a very comfortable bed that made it easy to relax after a long day. Overall, I had a great experience and would definitely recommend this hotel to anyone looking for comfort, quality, and excellent service. I look forward to staying here again.

Expect higher prices in the restaurants, shops, and elsewhere since it’s a casino-hotel. That aside, the staff were all polite and accommodating. The best part for me was breakfast — great quality food. For transportation in general, expect moderate traffic getting in and out. Overall a solid stay.