Hotel Dengan Spa di Metro Manila, Philippines

Our overall experience is above average. The only thing i did not like was the venue of their daily breakfast. We had it at the area near the pool which is inconvinient given the weather now which is so hot. Service crew doest even know where the spoon and fork location when i ask for it. That is i think the only downside. Next time i hope they will allot an area which is air conditioned for the comfort of the guests. I am not sure if that is always the case since when we check in they said that breakfast will be serve in the resto lobby. However i would like to thank the management of the hotel for sending a little bday cake for my grand daughter advance bday. Very much appreciated. Except for the breakfast venue. It was a nice family staycation. I will definitely book again. Thank you trip.com for my first booking expererience with you.

Reception is amazing. Compliments to Nicolle, she is very attentive and gives out amazing vibes ! Lobby area can be improved as it is quite small. Housekeeping needs many improvements. I booked 2 rooms...1 for me and my wife (floor 6) and the other for my parents and siblings (connecting room at floor 3). Floor 3 housekeeping @ Karen is fantastic! My parents loved her and even gave her a tip as she go the extra mile i.e. really clean the room and even arrange the towel into some design! My cleaner on the other hand is not good, my cups did not get cleaned even after I have used it with tea in it. Please take note level 6 housekeeping.

PROS - Breakfast is delicious. Many people are queing but they staffs has a system and they can manage. - Location is the best. Accesible to Okada, MOA, Airport. Grab and taxi accessible - Bedroom is clean. Complete toiletries. Water heater is working. View is ok. - Security is good. - Parking space is alot. - Wifi is fast. - They have water dispenser. - Gym has good equipment. I used it twice - Price is cheaper vs others and worth it with what you get. CONS - No one answering the phone, if you need anything you have to go down. - Bedroom is not Soundproof. I got disturbed by a noisy neighbor at night. I extended for another night with family. Overall, will book again.

The room appeared neat and visually clean; however, the floor itself was not thoroughly cleaned, as we had to wipe our child’s feet several times. Additionally, the room had a storage-like odor, suggesting that the linens may have been stored in the cabinet for an extended period. On a positive note, the staff were courteous, welcoming, and respectful throughout our stay.

We stayed at Savoy Hotel for a couple of days. The staff were very accommodating, and the breakfast was good, though it could use more drink options. The location is convenient, as it is close to malls, restaurants, fast food outlets, convenience stores, and the airport.

We stayed at The Manila Hotel as a couple with one infant and had a very positive experience. The staff were extremely accommodating and attentive, the facilities felt grand and culturally rich rather than modern, and the location is central, great for nearby parks but challenging due to Manila traffic. The highlight was the breakfast, which was outstanding and easily the best complimentary hotel breakfast I’ve had.

Semasa perjalanan perniagaan ini, saya memilih hotel ini bersama rakan sekerja saya. Lokasi dan perkhidmatan adalah kelas pertama, tetapi kemudahan dan peralatan agak lama. Segala-galanya di Manila adalah baik, dan semuanya agak dekat. Sarapan pagi sangat kaya.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I stayed for 2 nights at Diamond Hotel Manila during my business trip. The room was spacious and comfortable, with plenty of TV channels from kids’ shows to sports. The bathroom was large and clean, and check-in/check-out was fast and smooth. Breakfast had a good variety of choices, and I especially enjoyed the bar and the Japanese restaurant inside the hotel. Overall, a pleasant stay with great facilities .

My stay at Lime Hotel and Resorts was truly a delightful experience. From the moment I arrived, the staff made me feel welcome with their warm hospitality and attentive service. Every interaction reflected professionalism and genuine care, which made the entire stay even more enjoyable. The facilities were well-maintained, clean, and designed for comfort. I especially appreciated how smoothly everything was handled—from check-in to room service—showing how committed the team is to providing excellent service. One highlight of my stay was the complimentary drinks. They were a thoughtful touch that added an extra layer of relaxation and enjoyment to the experience. It’s small details like this that really set Lime Hotel and Resorts apart from others. Overall, I highly recommend staying here if you’re looking for a place that values quality service and guest satisfaction. I would definitely come back again.