Hotel Dengan Spa di Metro Manila, Philippines

We stayed at Savoy Hotel for a couple of days. The staff were very accommodating, and the breakfast was good, though it could use more drink options. The location is convenient, as it is close to malls, restaurants, fast food outlets, convenience stores, and the airport.

We had a wonderful stay at this hotel. The first thing we noticed was how immaculately clean the entire property was—from the lobby to our room, the maintenance is clearly a top priority. What truly set this experience apart, however, was the outstanding staff. We were traveling with an elderly family member who uses a wheelchair, and the team went above and beyond to ensure they were comfortable. The security team and bellmen( i wish i got their names for commendation) were incredibly proactive, assisting us with carrying the wheelchair and helping our family member in and out of the car with great care and patience. It is rare to find a team so attentive to the needs of guests with mobility challenges. The overall service is well up to standard, and the helpfulness of the staff made our trip stress-free. We highly recommend this hotel for anyone looking for a seamless and professional experience.

I extended my stay for one more night and requested to be transferred to another room. This tiime I was quite satisfied with the room. It was clean and I did not feel stuffy like my previous room. It was quieter, though, voices/sounds coming from the outside and other rooms are still audible. Service at in the hotel restaurants still takes long. Foods are pretty good taste wise. Added bonus is free luggage storage while waiting for a late flight and free shuttle pick up and delivery to the airport.

Semasa perjalanan perniagaan ini, saya memilih hotel ini bersama rakan sekerja saya. Lokasi dan perkhidmatan adalah kelas pertama, tetapi kemudahan dan peralatan agak lama. Segala-galanya di Manila adalah baik, dan semuanya agak dekat. Sarapan pagi sangat kaya.

We stayed at The Manila Hotel as a couple with one infant and had a very positive experience. The staff were extremely accommodating and attentive, the facilities felt grand and culturally rich rather than modern, and the location is central, great for nearby parks but challenging due to Manila traffic. The highlight was the breakfast, which was outstanding and easily the best complimentary hotel breakfast I’ve had.

The location was excellent, it is a 2-minute walk to Robinsons Manila which have lots of establishment and restaurants nearby.

Cleanliness: THEY HAD CLEAN ROOMS, CLEAN LINENS, CLEAN BATHROOM BUT THE ROOM HAS NO SCENT Location: THIS IS A GOOD SPOT, THEY GOT THE GOOD LOCATION, IT'S BESIDE THE RESTAURANTS, CONVENIENCE STORE AND PLAYGROUNDS Service: THEY GIVE US GOOD SERVICE, VERY ATTENTIVE STAFFS Amenities: I PREFER MORE CLEAN SWIMMING POOLS, OR MAYBE BECAUSE THERE'S A LOT OF PEOPLE SWIMMING IN THEIR POOL AREA THAT'S WHY THE POOL IS A LITTLE BIT CLOUDY, ALSO THEIR INSIDE ROOM IF YOU REQUEST EXTRA SERVICE WATER, OR EXTRA BLANKET OR EXTRA TOWEL OR EXTRAS THEY GAVE YOU OVERPRICING THAT'S WHAT THEY TOLD ME ON THEIR PHONE I ASK FOR EXTRA HOW MUCH THEY GAVE ME OA PRICE HAHA!

Location is at the heart of Manila and there are lots of activities that you can do. Service is okay. Resto is just near the rooms and the food is okay though minimal variants.

Enjoyed our holyweek staycation in a very quiet Makati. There is an ongoing mall construction across the street but it was a holiday so no issues. The staff are nice. We appreciate the complimentary snacks and drinks. Nice big pool might need an update soon, need more lights at night.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.