Hotel Dengan Spa di Metro Manila, Philippines

Its one of those affordable hotels that you get an almost premium experience. The deluxe queen room is on the smaller side. It is also a possible adjoining room so it feels a bit tight. Basic bathroom and room amenities. Plus points for the complimentary birthday cake. As it is on the more affordable price range it is expected to be jampacked on the weekends. Understandable as it is the summer season. However, parking space could be improved/increased. Overall, lts still good for its price

Location wise hotel is accessible to any airport but most to NAIA Terminal 3 since it is just a walking distance via the runway to newport vice versa. Since our flight the next day will be at 10:30pm, i requested for late check out until 2PM only. Actually I expected until 4PM but it is based on availability since it was granted to us 2 weeks ago. The hotel provided 2 bottles of water but it is lacking for us. There is Lawson convenience store downstairs & walkable Mcdo. We availed of breakfast but the food werre same all thoughout my stays before.

This was our third stay at Kingsford, and once again, we had a great experience. We booked a Superior Twin Room, which was clean, comfortable, and well-maintained. Although we weren’t assigned a city-view room this time, the relaxing river view was just as lovely. We’re hoping to get a higher-floor room on our next visit. We also enjoyed spending time at Zabana Bar in the lobby, which has a charming retro vibe. The poolside bar was another highlight, and the atmosphere was relaxing, the drinks were excellent, and being beside the pool made the experience even more enjoyable. We also tried the restaurant, and we were impressed by how spacious, cozy, and elegant it was. Special thanks as well to the nurse who was available 24/7 and promptly attended to our medical needs. Their care and assistance made our stay even more comfortable and reassuring.

Although the staff are nice and polite, it cannot hide and disregard the importance of cleanliness inside the room. I was from a long flight & I had my medical check up also knowing that I am pregnant I find it alarming tgat by the timw I arrive it was not properly cleaned. Even if the hotel is not new, the cleanliness should be prioritized and there are chemicals for stains etc. These pictures are taken JUST THE TIME I HAVE ARRIVED and it makws me sad. I stayed here befoee but its not this worst.. I’ve been staying to different hotels just sadly they are fully booked so I picked Go hotels but I must say I’m disappointed & I am afraid to come back again Also the sheets are already stained I am paranoid it was not washed properly I myself work in a ship for catering that’s why I am aware that these things can be avoided or corrected Bur kudos for respecful staff the way they greet and talk.. I also told frontdesk the other room beside me was noisy & politely ask for help to tell that I can’t sleep. I have to wake up 3am to prepare for my medical & I even extended my stay but things are the same the cleanliness really needs to be taken seriously

We recently stayed at Savoy Hotel in Pasay and booked two rooms for our first visit. I made the reservation through Trip.com on the same day, and luckily there were still rooms available with early check-in. The hotel is very close to the terminal 3, which made our stay especially convenient since my uncle had a flight to the USA the next day. We only stayed for one night, but it helped us avoid the stress of rushing to the airport. The breakfast was delicious with a great variety of food. The kids really enjoyed the swimming pool, and we all had a comfortable and restful sleep. Overall, we truly enjoyed our stay and would definitely consider coming back.

Good location, near rizal park where there was supposed to be street food stalls (but there were none during our visit 😅). Near 7/11 too but you will need to walk around the hotel to the back of it. Great service of staff.

Semasa perjalanan perniagaan ini, saya memilih hotel ini bersama rakan sekerja saya. Lokasi dan perkhidmatan adalah kelas pertama, tetapi kemudahan dan peralatan agak lama. Segala-galanya di Manila adalah baik, dan semuanya agak dekat. Sarapan pagi sangat kaya.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

All the best.. We always enjoy our stay! That is why we always choose diamond hotel. Clean, comfy and staff are all accommodating. Food superb.

Stayed here recently and it exceeded my expectations. The room was clean, comfortable, and well-maintained, and the staff were accommodating, making the whole stay smooth and hassle-free. The breakfast buffet was a highlight—delicious, with a good variety of fresh and satisfying options. I also appreciated the cozy bed and the relaxing atmosphere throughout the stay. Overall, it was a great experience. I would definitely come back and recommend it to anyone looking for a comfortable and convenient place to stay.