Hotel Dengan Spa di Metro Manila, Philippines

Chaotic, always crowded, people everywhere, need to queue even for the elevator. If u want a peaceful vacation, I don't recommend this hotel. Location is equally bad, surrounded with buildings under construction, literally nothing nearby. I arrived on a Saturday, check in takes 30- 40 mins, and another 10 mins waiting for the elevator. The hotel is not built for this many customers, the service Crews are too busy trying to accommodate so many people that they lack the personal touch. Breakfast is normal, I had the same quality of breakfast at another hotel in manila for half the price. Service was poor, I asked for a couple of wine glasses, but was rejected, reason being I did not order any wine with them. 😢 For the same price point, definitely there are much better choices around the same area.

The hotel is not bad overall. However, during check-in we asked about the massage service. The administrator told us to come back in two hours to make a reservation. When we returned, we were informed that there were no available slots and that we had to book online. However, there was no information about online booking for massages on the website. This service was very important to us, as we had a long flight and only an 8-hour stay.

PROS - Breakfast is delicious. Many people are queing but they staffs has a system and they can manage. - Location is the best. Accesible to Okada, MOA, Airport. Grab and taxi accessible - Bedroom is clean. Complete toiletries. Water heater is working. View is ok. - Security is good. - Parking space is alot. - Wifi is fast. - They have water dispenser. - Gym has good equipment. I used it twice - Price is cheaper vs others and worth it with what you get. CONS - No one answering the phone, if you need anything you have to go down. - Bedroom is not Soundproof. I got disturbed by a noisy neighbor at night. I extended for another night with family. Overall, will book again.

The location was excellent, it is a 2-minute walk to Robinsons Manila which have lots of establishment and restaurants nearby.

I found the location to the Airport Amazing Excellent Facilities- Gym/Swimming Pool / Sauna and Steam . On site restaurants and Bar. Staff were very welcoming - Excellent Security for Entry/Exit in to the hotel . Outside the Hotel was an excellent collection of restaurants- Supermarket and a 7/11. Macdonalds -Popeyes- Subway-DunkinDonuts - Pizza as well as local dishes . Nearby was a Marriott Mall with Amazing Shops and a ****** and excellent choice of restaurants. Walking distance to the Airport with a Bridge Flyover - This Hotel offered everything.

We stayed at The Manila Hotel as a couple with one infant and had a very positive experience. The staff were extremely accommodating and attentive, the facilities felt grand and culturally rich rather than modern, and the location is central, great for nearby parks but challenging due to Manila traffic. The highlight was the breakfast, which was outstanding and easily the best complimentary hotel breakfast I’ve had.

Semasa perjalanan perniagaan ini, saya memilih hotel ini bersama rakan sekerja saya. Lokasi dan perkhidmatan adalah kelas pertama, tetapi kemudahan dan peralatan agak lama. Segala-galanya di Manila adalah baik, dan semuanya agak dekat. Sarapan pagi sangat kaya.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I had a pleasant stay at this hotel and appreciated its consistency over time. I previously stayed here in 2018 and 2019, and I observed that the overall quality remains stable. The facilities and ambiance are still well maintained, which reflects good management. The service quality is also consistent. The staff are professional, responsive, and attentive to guest needs. The breakfast experience was a highlight. The food quality is good, and there is a decent variety of options available. Overall, this hotel continues to deliver reliable service and a comfortable stay. It is a good choice for travelers who value consistency and quality.

✨Service and Atmosphere The hotel staff were incredibly accommodating throughout our stay, ensuring we felt welcome from the moment we arrived. The building’s facade and the stunning views of Manila Bay are designed exceptionally well, creating a beautiful and relaxing backdrop for a weekend getaway. ✨Room and Safety Our room was spotless and maintained a high standard of cleanliness that made the space feel very comfortable. It provided a great sense of security and peace of mind, allowing us to truly unwind and enjoy the environment. ✨Dining Experience The breakfast buffet was a highlight of the trip, featuring high-quality dishes that definitely deserve high praise. While the food served was excellent, expanding the variety of choices in the buffet would take the dining experience to the next level.