Hotel Dengan breakfast di Cheshire, United Kingdom

We only needed in house service twice, once to get an ice bucket which was delivered fairly promptly, but the second time for some towels as the room had not been made up and we needed fresh towels to shower before we went to dinner for 5.00pm was a disaster, I rang inhouse service at around 2.00pm and explained that I needed them urgently. I then I had to go out to meet someone leaving my wife in the room wanting to have a bath. At 3.00pm I rang my wife to be told that no towels had been delivered, on returning to the hotel I went to reception and spoke to a gentleman there and he followed up my concerns and spoke to someone about the urgency of the situation and I then up to our room. It was at that stage about 3.45pm and so we had to use the used towels that had been left in the bath to be changed. I was rather disgusted when at 4.30pm the towels where delivered just before we had to leave for restaurant. I would have thought that our request for towels should have been sorted out and not taken 2 1/2 hours to complete the request which left me disgusted at the way it was handled.

We have actually stayed here several times over the past month as it is so peaceful, comfy, and ideally located for what we need. The staff were so welcoming from the moment we first arrived, Ann on reception immediately upgraded us to a larger room when she saw how much luggage we had with us, she has also always greeted us with a smile and a welcoming hello everytime we pass reception and has been very helpful and nice to talk too. Shakir arrived just after Christmas and has been an absolute superstar with all guests, it appears he will help anyone with whatever they need. He is so pleasant to talk too and even encouraged my wife to sit with the staff one night and join in the conversation which for us was going above and beyond, as my wife has been socially isolated for health reasons. The housekeeping staff are always available should they be required and Rumi has been very helpful and always polite with a smile and hello. The hotel had been shut for years and only recently reopened, so is quickly being renovated. The Restaurant and Bar are currently closed but I am sure will be fully operational soon. The lift isn't working but hopefully will also be fixed soon. All in all a very pleasant stay and we are actually sad to have to leave. We will be back soon x

Service at the hotel was excellent, staff were very friendly and accommodating. I had a snack (Fried chicken wing starter) which was also very good. I didnt use the spa so cannot comment. The location was excellent 9 min walk from the train station. I would definitely stay again if I returned to Chester.

Welcoming staff, comfortable bed and spacious room, excellent leisure and spa facilities including a relaxation suite which was true to its word, plus a jacuzzi cave, like something from Alice in Wonderland, topped with the hottest steam room ive been in for years. Pool long but jot that wide for serious swimmers.

This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland. We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful. One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.

The room is big (designed for a family of four) decorated in nerf theme, kids would love it. All is good but our shower tap is not functioning well, only gives out boiling hot water which we had to use the bath and let the water cool down a bit before we can use a towel to wash. Not the best but image it’s a good place for family with young kids. Walls are thin, we can hear next door running and snoring. Ear plugs ensured a good night sleep :D

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

It was a good one night stay. Lovely place and good location, close to airport. Room was a good size and was clean.

We stayed 3 nights. Pretty much everything was straightforward. Staff were friendly and helpful. The hotel was clean, though a little dated in parts (swimming pool area). Parking was expensive but easy, and the location close to the City Centre was just a dream. All of the main Roman and city attractions are within easy walking distance.  All in all a really good stay. The only niggle I have, is that on the first night we ordered room service after a long trip. It took 3 attempts for the order to be correct. This was disappointing but at the end of the day, it was no massive issue.

Stayed here last night, everything was perfect. Our room was lovely and clean and had everything we needed for one night. The hotel is close to the city so just an uber ride away. The staff were friendly and welcoming and we opted for the breakfast the next day which was delicious. Would definitely stay here again.