Hotel Dengan Pools di Bukhara Region, Uzbekistan

I decided to stay at Dunyo Palace as it had a swimming pool and was great value for money. Getting to Dunyo Palace was very easy on public transport as I caught bus no 33 from the centre of Bukhara straight to the outside of the hotel. It was easy. I have stayed at Dunyo palace before and I had a great stay. My room was bigger than expected with a fridge, air conditioning and a kettle. I was greeted by the nice reception lady she was very helpful. I had breakfast and it was a buffet with a large selection of Uzbekistan breakfast foods. An omelette was freshly prepared for me in the mornings. The hotel pool was really nice to swim in after a long day walking around sight seeing in Bukhara. I really enjoyed my stay at the hotel and I will stay again in the future. The images I share are of the room I stayed in on my departure, the air conditioning, and the bathroom area. I’ve also added the places I visited while staying there. I have already added a lot of images to my last feedback if you want to check it out.

This was the most 'unusual' hotel we stayed at in Uzbekistan. Although the hotel is quite new, having been built in 2025, and boasts an impressive design, the hallways on the guest room floors were poorly ventilated and always smelled of sewage. The air conditioning in the room was extremely noisy, like sleeping right next to an outdoor AC unit, making it impossible for light sleepers to get any rest. Consequently, on our first night, we had to approach the front desk to request a room change. The front desk staff on duty responded fairly quickly and agreed to our request. Late at night, we moved all our luggage with the staff to the new room. We finally managed to sleep, but the next morning we discovered that the second room was not only much smaller but also had unstable Wi-Fi, forcing us to rely on mobile data. Still, at least we could sleep, so we decided to make do. But the strange incidents didn't stop there. Our check-in process was already quite bumpy. We waited for a long time at the front desk while the staff spent ages typing on the computer with our passports, busy with who knows what, refusing to hand over the keys. We guessed the room wasn't ready, so we told them we'd accept a double room, even if it meant a bit of a squeeze for the two of us. Only then did they finally prepare the room cards. Back to the room. The next day, we decided to wait for the sun to go down a bit before heading out, so when housekeeping knocked to clean the room, we asked them to come back in 40 minutes, which they readily agreed to. However, when we returned later that day, we found that no one had come to clean the room. The only redeeming factor was the dining experience; both breakfast and dinner were very satisfying. The restaurant staff spoke fluent English, were friendly and attentive, and the food selection was rich, fresh, and delicious.

The hotel could be much better if they improved their service! Overall, it's pleasant with a nice design. Let's start with the pros: + Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi. + Good breakfast with a wide selection, almost everything you could want, and tasty. + The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me. + The indoor/outdoor pool is clean, and there's nobody there in the morning. Cons: - After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them. - Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end. - The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead. - The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient. Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands! I've also included photos of the room I eventually received after the dispute.

The overall experience was good, but the overall facilities are a bit old (perhaps this is the standard in Uzbekistan), and it is a bit difficult to carry luggage without an elevator. The service attitude is polite but not very enthusiastic. It should be noted that you need to pay an additional tourist tax of about 50 RMB to get the small white receipt, and you must pay in cash, which is different from what was written on Ctrip. I am a bit speechless.

The hotel is not in the old city, but by taxi to get close enough. It was a little noisy from the cars on the street (view to the city). Breakfast was normal, varied, there was strawberries, cherry, apricots in the middle of May. But the eggs and casca were finished. We had a hard time to set up the TV, asked for help to staff. The air conditioner worked .good.bassnine good, new.

Overall, it was decent. The hotel is quite new, but the main drawback is that the room is a bit small. I've stayed further from the city center before and gotten larger rooms. Here, besides the bed, there's not much space left. There's an ATM on the ground floor, and the breakfast is excellent, a mix of Western and Uzbek styles, with strawberries which was a nice touch. It's easy to get a taxi, and it's not far from the old city, about 10 kilometers. Across from the hotel, there's a place that sells baked samsa, and about a kilometer away there are restaurants where you can order takeout.

Was such a beautiful place to stay stay if you want to stay near the old city and I loved it. The staff are very helpful and kind and one of the staff let me check in two hours since I arrived a bit earlier. That’s the hotel has really nice ambience to eat and all of the amenities and facilities that come with it are exceptional as well. I thoroughly enjoyed my stay and I would love to stay here, and I highly recommend anyone looking for a place to stay close to the old city to choose this place

The location is very close to the four towers, the room is not big, but it is very clean. The front desk brother has less words and good service. Before leaving, because it is midnight, he can't call the car. He helped us to get the car. It is reliable and like it!

The location is excellent, about a 200-meter walk from Afanti Square. I stayed in a first-floor room. Although the window was blocked by a wall, it didn't affect my stay. The breakfast was delicious, and the freshly ground coffee was a highlight. The garden-style setting in the lobby was very attractive.

A very beautiful hotel with excellent service, in a walk-in from the old city. We have a family room consisting of two standards connected to the inter-room door, very convenient for 4 people! The room has all the necessary, good repair and comfortable furniture. On the respiratory has helped with all the issues - booking a table in the restaurant, carrying out exchange of currency and so on. The only thing that was a little bit upset - quite modest compared to Hiva and Samarkand breakfast, hot dishes were few, baking in factory packaging, but not bad coffee.