Hotel Dengan Spa di Azores, Portugal

Terrible room, above the air conditioning units, it was impossible to sleep all night. Again, revenge from the hotel for a very cheap room booked on Trip.com. Breakfast typical for 4 stars, a bottle of water and two cookies, a gift from the hotel.

The hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.

Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening. Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb. It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying. Rooms were very clean although signs of some wear and tear are already starting to show. Location is EXCELLENT and staff helpful, polite and welcoming. Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.

The hotel has great facilities, especially the indoor swimming pool which is a huge bonus for children. From the hotel, it's about 10 minutes walk to the town centre where you can find many restaurants. The room furniture is slightly out of date but the hotel offers great breakfast, I have to say the coffee machine is the best.

The hotel is charming, the pool on ananas greenhouse is wonderful, the very nice room, the bathroom.. There were three problems: 1) We arrived on Sunday afternoon of August and wanted to relax in the pool, instead all afternoon there were gardeners cutting tree branches by making a absurd tumour with seeds. 2) they accounted for drinks at a higher price than the list 3) they accused us of taking a bottle of water from the room and charged us ....25€

It is the second time we have stayed at this hotel and once again we were not disappointed.

Хороший отель. Все чисто и аккуратно. Номера немного тесноваты. В спа зоне очень мало лежаков для гостей. А так все прекрасно. У нас был ранний чек аут и мы не попадали на завтрак, нам любезно собрали боксы с едой с собой в дорогу.

Excellent and no words can hide the beauty of the hotel transformation from Old hospital. Good location for easy commute and connecting all travels. We recommend this hotel.

Very satisfied. The only five-star hotel on the island. The sea view room is amazing. What you see is the view of the bay. There are many boats. The rooms are clean and hygienic. The service staff are kind and polite. The breakfast is not expensive and very good.

This place was really fantastic! The check-in is a bit late, but has a large waiting area on the 1st floor with plenty of sofas. The pool bar is just around the corner where you can grab a bite and refreshment. Great place. I ll definitely stay there again.