Hotel Dengan Spa di Massachusetts, United States

Hotel location is great, parking is easy, rooms are big enough and clean. The only problem we had is during the check-in, we were rejected to check-in although the room is fully paid, the reception reason is because we don't inform them that we are going to be late, we were late due to flight delay, and already exhausted from the delay, hoping to be able to check-in, yet the reception adamant that we didn't tell them ahead, in which our colleague which arrived earlier, actually already inform them (different person from the one handling our check-in). After Trip.com customer Service, Mr. Loui help us by contacting the hotel, we are allowed to check-in. VERY SATISFIED with TRIP.COM customer service team. 

The room was not so big but the hotel location was perfect for us. Had trouble to park the car.

Room decor was a bit tired, but spacious. Would have liked a coffee pot, but not a big deal. We only spent one night. Overall the property was beautiful. We stayed in the motor lodge. There are several locations on property to stay.

We had numerous issues on arrival, check in was v slow. I asked for the sofa bed to be made up and had to ask 3 more times - 4 different members of staff and in the end had to speak to manager. Another guests eye drop bottle was under the bed and the toilet was dirty. We had asked earlier about moving rooms & was told none were available !! Suddenly the manager found a room and so we were moved !!!! When the sofa bed was made up there was only about 30cm to squeeze past it to exit the roof - very risky if we needed to exit the room in an emergency. There was definite communication issues between front of house and house keeping.

在波士頓的最後兩天住在這家酒店，前台小哥態度很好，得知我們的訂單沒有包含早餐，不僅主動送了我們自助早餐券，還給了兩張星巴克的消費券，足夠我們吃早餐和買咖啡了。在此謝謝這位前台小哥哥。房間環境中規中矩，但是前台的服務讓我們感覺很值得一住。

Breakfast was great, absolutely worth getting up for. Having the bar and conscience store for food and drinks at night was nice too. Was able to walk to the car rental counter. Didn’t know to call for the hotel shuttle from the airport, but once that was sorted, it was convenient.

The breakfast is great. Staffs are very nice. Location is very good will stay again!

Отель забронировал с целью посещения Boston Marathon. Отлично месторасположение. Номера просторные, немного шумит кондиционер. Совершенно неприемлемая Кофемашина, с тралом смог запустить. В островном все хорошо.

訂了Artist Tower的大床房, 入住的是Patron Tower。兩個Tower風格不一樣，也算個驚喜的免費升級吧。 酒店的地理位置相當優越，對飛機或是火車出行的遊客都相當便利。我乘坐了Amtrak 到South Station,然後步行十幾分鍾就到了酒店。對機場更是方便，Silver Line機場快線十幾分鍾直達，步行通道到Silver Line Convention Center 站，下雨驕陽都方便。在Convention Center站也可以一站轉乘Red Line去Harvard, MIT, UMass; 轉乘Green Line 去BU, BC, Tufts。 酒店所在的seaport area乾淨整潔、現代嶄新、景色優美。可能是知道中國人喜歡8，我的房間被安排在18樓，酒店房間面積大、視野開拓、還能看到一些海景。紅銅色的衞浴開關非常的高端美觀。床也舒適不硬不軟。 酒店有好幾個餐飲選擇，我嘗試了兩個。Cocorico Bakery 早餐選擇很多，味道也不錯。Coquette 像是法式花園，比較fancy。 有一點提醒，攜程訂購的first name 和 last name和酒店紀錄是相反的。前台找了好久都沒找到我的預訂，最後給了confirmation #才找着。 總體非常滿意。下次還會選擇入住。

The staff were very helpful and they upgraded us to a lovely spacious room with a fabulous view! The hotel is in a great location. Walking distance to the Pacific Mall, the museums, Newbury St.and many restaurants around. The Lucy Bar and Restaurant inside the hotel is excellent and the food was great! I recommend this hotel to everyone and will definitely stay there again.